The document discusses key performance indicators (KPIs) for maintenance practices, distinguishing between leading and lagging KPIs. It provides examples of leading KPIs like mean time between failure (MTBF) and percentage of planned work completed, and lagging KPIs like maintenance costs. The document advises mapping processes to identify where KPIs are needed, ensuring metrics drive the right behaviors, and developing scorecards to track KPIs at different levels.

1. Key Performance Indicators Presented by: Ricky Smith CMRP May 7, 2009

4. Leading KPIs – “MAINTENANCE PRACTICES” MTBF Rework Scheduled Compliance % of Planned Work PM/PdM Compliance No Defects Cost

5. Lagging KPIs Leading KPIs Leading KPIs Leading KPIs Leading KPIs Lagging KPIs

7. Leading and Lagging KPIs

8. Metrics – Leading and Lagging Leading KPI Key Performance Indicator World Class Target Level Lagging KPI 1 Cost Maintenance Cost Flat or decreasing Total Cost 2 Cost Maintenance Cost / RAV 2 - 3% Total Cost/ RAV 3 Cost Maintenance Material Cost / RAV .25-.75% Maintenance Cost / RAV 5 Cost Maintenance Cost per Unit Output Context specific Total Cost per Unit Output 6 Cost Maintenance Cost / Total Sales 6 - 8% Total Cost per Sales 7 Reliability Mean Time Between Failure (MTBF) Context specific Maintenance Cost 8 Reliability Failure Frequency Context specific Maintenance Cost 17 Reliability % of Assets with No ID Defect 95% Maintenance Cost - Capacity 9 Production Production Efficiency 99% Total Cost per Unit Output

13. SMRP Metrics

14. SMRP Metrics