Achieving End-to-End UC Visibility
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"When apps run efficiently, employees are more likely to use them.” The promise of unified communications (UC) is that it is supposed to increase efficiencies and make internal operations more seamless. But that only happens when it’s working properly. According to Robin Gareiss, president and founder of Nemertes Research, “Companies devote 33% more IT staff to managing IP telephony and 31% more to UC when they don’t use monitoring tools. The tools are instrumental to identifying, isolating, and resolving performance issues—and preventing them from happening again. When apps run efficiently, employees are more likely to use them.” That’s one reason 36% more people actually use UC in large companies that use monitoring tools.
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Achieving End-to-End UC Visibility
- 1. Robin Gareiss, President, Nemertes Research David Roberts, Director of Product Management, Riverbed Achieving End-to-End UC Visibility
- 2. 2 Most Rely on One IPT/UC Tool © Nemertes Research 2016 www.nemertes.com 1-888-241-2685 DN5311
- 3. 3 Management Tool Benefits Save on operational costs Help execute security policy Faster resolution Prevent future problems Validation of technology © Nemertes Research 2016 www.nemertes.com 1-888-241-2685 DN5311 Keeping technology running affects: • Employee productivity • Costs • Revenue • Customer experience Reporting helps with: • Documenting, increasing utilization • Evangelizing benefits of the technology • Capacity, staff planning • Predictive analytics
- 4. 4 Cost Savings Overall With Tools, Cloud or On Prem © Nemertes Research 2016 www.nemertes.com 1-888-241-2685 DN5311 $428 $448 $235 $230 $431 $509 $256 $542 $- $100 $200 $300 $400 $500 $600 On-Prem Cloud On-Prem Cloud IP Telephony UCC Annual Operational Cost Per End Unit/ License With Tools Without Tools
- 6. © 2015 Riverbed Technology. All rights reserved. 6 Packet capture (Probes) – Signaling and connectivity problems – Real-time analysis of media quality at point of observation Traffic (NetFlow, IPFIX) – Interface utilization, QoE marking Infrastructure (SNMP, ssh) – Interface errors, node health – Track configuration changes Lots of data; how can I use it? Endpoint Telemetry (CDR, RTCP) – End-user quality of experience – Global visibility, home/remote users Synthetic Tests (TAPI, IPSLA) – Proactive issue detection – Automate user acceptance testing Application Configuration (APIs) – Compliance and security lapses – Typo and standardization mistakes APPLICATION-BASEDNEWORK-BASED
- 7. © 2015 Riverbed Technology. All rights reserved. 7 Streamline Support Processes • Start with high-level, integrated view • Explore issues by location, device and connectivity • Characterize nature of the degradation • Bracket problem with hop-by- hop path analysis • Easily determine if problem is device, network or user What should my tools be able to do?
- 8. © 2015 Riverbed Technology. All rights reserved. 8 Mobile Why Riverbed offers the Best UC Solution Edge Flow Device Datacenter PSTN Core Router SBC Teleworker • Only Riverbed offers complete coverage capturing all data • Blends it together into useful information allowing to solve problems • Endpoint Telemetry • Packet Capture • Flow • SNMP • SteelCentral UCExpert • SteelCentral AppResponse • SteelCentral NetProfiler • SteelCentral NetSensor SteelCentral Portal Remote Office
- 9. © 2015 Riverbed Technology. All rights reserved. 9 View the full Webinar
Editor's Notes
- Depicted here is a common deployment where Lync/Skype for Business users are scattered at branch, regional offices and also making calls from their homes (teleworkers) and even mobile. Regardless of their location, the media streams will be peer-to-peer and often, bypass traditional monitoring mechanisms. In this picture, for example, the mobile user is communicating with the teleworker and media is only flowing on the Internet, never entering the company network. In another example, that mobile user is making a call out to the PSTN and the media enters the company network only once at the datacenter. For all cases, each endpoints (user running a Lync/SFB client) will report back telemetry about the call to the UC SDN server (Microsoft product) that will feed into UCExpert. Simultaneously, netflow that may see the media will be reported into Profiler. Lastly, any media traversing the datacenter will be inspected by the AppResponse. By combining all three of these monitoring approaches: endpoint telemetry (aka EUE), netflow, and packet DPI, can the full picture of quality, path be portrayed and allow the user to isolate the location and ultimately the root cause of quality degradation.