Rakan Al-khateib

Jordan Jordan

Quality Senior, Section Head of Quality and Excellence - JFDA

Government / Military

- Achieving requirements of organizational excellence based on criteria the King Abdullah II Award for Excellence by the EFQM model . - Achievement of government Creativity award requirements. - implementation of the self-assessment, depending on the Excellence Award Criteria - Review and evaluate the methodologies in order to continuous improvement, through Radar Approach - Streamlining and develop standard operating procedures(SOP,s) by reviewing the results of customer satisfaction, and analyze customer complaints and suggestions - Participating in the preparation and review of the Strategic Plan - Identify key performance indicators and review, analyze the results (outputs). - Impleme...