Rob Soper Systems Analyst and integration architecture expert

1. ROB SOPER / Email: rksjr1@hotmail.com / Contact #: (404) 561-6182 / (585) 752-9735
Qualifications:
• 10 years experience with systems analysis and systems integration.
• Extensive skills in the analysis and integration of JDA PMM merchandising inventory system; JDA
Demand Classification, JDA Master Planning, JDA Demand Planning, JDA Fulfillment supply chain
systems (Manugistics) ; JDA Enterprise Architecture enterprise planning systems; Category
Management(JDA Intactix); JDA POS, WINDSS, and Portals store systems; and JDA Trade Event
Management revenue management system.
• Diligent researcher and analytical thinker in isolating areas for base or mod defects, architectural
considerations, and recommending and commnicating controls or design improvements.
• Quickly became Subject Matter Expert in evaluating customer architecture as it relates to
implementations, upgrades, and reported issues.
• Review of customer’s architecture strategy, physical architecture, requirements, and business models,
making recommendations for platform, data requirements and architecture considerations.
• Presented process flow and contextual diagrams to customers for issues regarding their architecture.
• Trusted to test first integration of JDA Integrator to verify initial data loads, data flow, process controls,
and error trapping for POS and JDA Supply and Demand (Manugtics.)
• Isolated incorrect rebate and AP/AR general ledger calculations, and resolved a financial reporting issue
which corrected financial earned benefits for stores and GL parent company.
• Tested, documented and trained personnel on new Trade Event Management application both internally
(company employees) and externally (customers and consultants.)
• Subject Matter Expert for: Vendor Product Costing; Revenue Management; SDI (System Data
Interchange); Pricing; Costing; Retail Stock Ledger; Purchase Order Management; Transfer Management;
Organizational Management (including VAT/GST taxation); and Data Management integration.
• Documented functionality and trained team in Indian office in Sales Audit, Pricing Analysis, Vendor product
Costing, VAT/GST and exclusive Taxation calculations, Purchase Order Management, and Transfer
Management for PMM host system/POS, and PMM host system/Demand and Fulfillment integration
projects.
• Applied SDLC skills in requirements, design, implementation, verification and maintenance phases.
• Applied knowledge in AGILE development methodology as well as Waterfall modeling.
• Utilized User Stories and Use Case scenario knowledge via JAD, and user sessions to record user
requirements, communicate to team (functional users, technical users, designers, and developers), and
execute changes,
• Comfortable with SQL/PLSQL scripting.
• Routinely utilized UNIX and Shell Scripting to validate proper integration of systems for dayend batch.
• Experience reading and verifying form functionality in IDF for Visual Basic 6.0 and IDE for Uniface 6 and
up.
• Knowledge utilizing C++, JavaScript, and Visual Basic.
• Experienced in database manipulation, utilization and research for SQL Server 2000/2005; Oracle 7 to
10G; and MS Access 2000 to 2007.
• Very familiar with Version Control software (PVCS, Tracker, SourceSafe.)
• Experience as a Customer Advocate in multi-cultural environment, for customers in EMEA and ASPAC
regions.
• Research, document and train personnel for functional and technical applications and modules.
• Excellent record regarding investigation, reporting, testing, and delivery of base and custom fixes in a
timely manner.
• Proven ability to work under pressure and time limitations in regard to testing and release of new
software to meet project objectives.
• Knowledge of both retail management and operations, combined with IT knowledge in systems
architecture, supply chain and inventory systems, provides me with unique understanding and skills in
liaising between internal departments, as well as stores/warehouses and corporate offices.
Essential Skills:
Languages: Visual Basic, C++, Java
Web Technology: DHTML, HTML, XML, JavaScript, ASP.Net, Win Forms, SharePoint.
Database: SQL Server 2000/2005, Oracle 7 to 10g, MS Access 2000 to 2007.
GUI: Uniface 6 to 8, Visual Basic 6.0, J2EE
Reporting and Tracking tools: Cognos 8 BI, Crystal Reports, PVCS Tracker, PeopleSoft CRM; Heat
Database querying tools: SQL Navigator; Toad
Version Control: PVCS, Visual SourceSafe

2. Education:
• MBA - Accounting, (in progress), Colorado Technical University, Colorado Springs, CO
• BS Information Technology - Database Management (Graduated with honors), University of Phoenix,
Phoenix, AZ
Professional Experience:
• JDA Software, Inc. Scottsdale, AZ. August 2000 to March 2010.
Systems Analyst, Subject Matter Expert, Customer Advocate and Host Systems project lead
(Maintenance and Support departments.)
Responsibilities:
o Review customer system architecture in relation to integration testing, performance issues and
data anomalies.
o Present analysis of process flow considerations, context diagrams, and architectural documents
for customers to Development group.
o Triage, and validate issues for customers and consultants.
o Represent Host systems integration team in JAD meetings, and for User/Design/Development
discussions for use cases and user story generation. (Departmental Liaison.)
o Isolate areas of software which are bugs, and also need design review.
o Log and report issues in version control system.
o Unit test patches prior to acceptance.
o Customer Advocate for Tier 1 companies in EMEA and ASPAC regions.
o Host system integration lead for Demand and Fulfillment and POS projects.
o Functional trainer and functional documentation writer for Trade Event Management.
o Supported go-live and upgrades for customers by assisting in installations, and configurations
for Oracle based client server host system, and Revenue Management system.
o QA and unit tester for host systems integrations for POS and Demand & Fulfillment products.
o Quickly became expert for escalation of issues which required testing of controls such as; code
compares; debugging; log file review; trace file formatting and review; batch processing review;
data entry checks; version control and patch management verification; data review using
snapshot techniques; and output and program review using reprocessing techniques.
• Bed, Bath, & Beyond. Phoenix, AZ, Miami, FL, Houston, TX, and Los Angeles, CA. May, 1993 to March
1997; and January 1999 to August 2000.
Responsibilities:
o Accountable for the total management of an entire side of department store.
o Managed groups of up to 70 individuals.
o Training – Sales customer service, merchandising, front end, receiving, cycle counts, full physical
inventory, presentation, and corporate procedures.
o Ordering merchandise based on input of forecasting methodolgies, cycle count analysis,
exponential smoothing, and replenishment parameters.
o Product merchandising and placement for maximization of sales.
o Cash wrap and back office reconciliation.
Specialized Training and Certifications:
• WINDSS Back Office Systems - 06/2004
• PVCS Certification - 08/2004
• Oracle Trace Files - 05/2006
• Retail Stock Ledger - 6/2006
• Sales Audit - 6/2006
• Store Refresh - 5/2007
• CRM 8.9 – 5/2007
• PO Post Release Functions/Arthur Allocation - 2/2008
• Batch Processing - 8/2008
• VPC - 10/2008
• POs & PO Contracts - 10/2008
• PMM & JDA Allocation - 12/2008
• Unix Shell Scripting - 10/2008
• Customizing the UNIX User Environment - 10/2008
• Object pulling/Form and Procedure comparison Class - 5/2009
• PMM/POS Integration Batch structure and running .ksh files – 7/2009

3. • PMM v7.5 certification - 6/2009