The future of user research is realtime. This presentation show cases a user research tool based on the chat roulette concept.

1. Chat roulette for User Research
Future Realtime User Research
Reto Lämmler • UXCampEurope 2016
@rlaemmler @testingtime

2. • Co-Founder & CEO TestingTime.com
• MAS Human Computer Interaction Design
• VP Product Management at Doodle.com
About me
Every product should put a smile on your face.

3. Let‘s look at the present.
Before going into the future.

4. A typical User Test
Prepare, Conduct, Analyse

6. My Usability Test

10. +41 76 123 45 67
+41 76 123 45 67
+41 76 123 45 67
+41 76 123 45 67
+41 76 123 45 67
me@email.com

13. Preparation
2 days
Execution
1 day
Report
1 day
4 days
Do it all yourself
End-to-end User Test

14. Preparation
1 day
Execution
1 day
Report
1 day
3 days
Outsource test user recruitment
And do the rest yourself

15. 4 Stunden
Realtime User Research
By using a chat roulette type of app

18. Test now Order test users

19. Age: any
Gender: any
Country: any
Start session
Language: German
657 test users online

20. Age: any
Gender: any
Country: any
Start session
Language: German
657 test users online
any
female
male
other

21. Age: any
Gender: female
Country: any
Start session
Language: German
332 test users online

22. Age: any
Gender: female
Country: any
Start session
Language: German
332 test users online
any
Switzerland
Germany
Austria

23. Age: any
Gender: female
Country: Germany
Start session
Language: German
204 test users online

24. Age: any
Gender: female
Country: Germany
Start session
Language: German
657 test users online

25. Finish session
Skip to next >>
Sarah Toll
31, female, Doctor
Frankfurt
Chat with Sarah
Recording session
+
0:34

26. Finish session
Skip to next >>
Anna Volker
28, female, Musician
Hamburg
Chat with Anna
Recording session
+
Please open:
www.invision.com/xyz
2:23

27. Finish session
Skip to next >>
Anna Volker
28, female, Musician
Hamburg
Chat with Anna
Recording session
Please open:
www.invision.com/xyz
+
12:38

28. Age: any
Gender: female
Country: Germany
Start session
Language: German
204 test users online
Anna Volker
28, female, Musician, Hamburg
You just finished your session with Anna!
Rating:
https://www.testingtime.com/s433ddss Copy link
Share and replay your session with following link:
Next session
Duration: 16:38

29. Vorbereitung
1 Stunde
Durchführung
2 Stunden
Report
1 Stunde
4 Stunden
Time to run a user test
By using TestingTime NOW

30. USPs
• Talk as long as necessary. Pay by the minute.
• Audio, video, chat and screensharing. No installation.
• Sessions are recorded in the cloud for later replay.

31. Type of usage
• Interviews
• Remote User Testing
• International User Testing
• Virtual Guerilla Testing

32. How would you use it?

33. How much would you
pay per minute?

34. We recruit test users.
www.testingtime.com
@rlaemmler @testingtime