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Strategic Brand Management

15.06.2012


Rihanna
Taz
Gugu
Rolland
Rodney
Agenda

1.   Brand Audit Map
2.   Brand History
3.   Personality
4.   Customer segmentation
5.   Positioning
6.   Promotional campaigns
7.   Competition
8.   Metrics
9.   Recommendations
Brand audit map




                  Source: Martina Jelsema, 2004
Agenda

1.   Brand Audit Map
2.   Brand History
3.   Personality
4.   Customer segmentation
5.   Positioning
6.   Promotional campaigns
7.   Competition
8.   Metrics
9.   Recommendations
Video
1940    The elfin character Sprite Boy appeared in ads with a
        devilish smile, often with stars around him
        (representing his sparkling personality and the bubbles
        in Coke).

1961    Sprite was introduced in the United States in 1961 by
        Coca Cola in response to the popularity of 7UP




1990s   The lemon-lime soft drink Sprite was in the late 1990’s
        one of the fastest growing carbonated soft drinks in the
        United States and around the world


1994    In 1994 Sprite retired its upbeat ad campaign ‘‘I Like
        the Sprite in You’’ for an edgier approach designed to
        appeal to Generation X.
        ‘‘Image is nothing. Thirst is everything. Obey your
        thirst.’’
        Campaign was targeted at teens and young adults, was
        one featuring basketball star Grant Hill in a parody of
        pretentious fashion commercials.
1994    From 1994 to 1998 the brand experienced global
        double-digit growth. This period of dramatic expansion
        coincided with the launch of the brand’s ad campaign
        ‘‘Obey Your Thirst.’
        The campaign aimed to speak directly to the drink’s
        target market, teenagers, rather than talking down to
        them.
MISSION

•   To own all the pillars of South African Hip Hop.

•   By owning all the pillars of Hip Hop from DJ’ing,
    MC’ing, B- Boying, Beat Boxing & Graffiti Sprite are
    able to speak to the heart and the passion of their
    consumers.

•   As well as engage with them in the other facets of
    Hip Hop Life Style such as photography, fashion &
    design etc …


                        VISION

•   Break free from constraints & share the intensity
      ( Oral, Visual, Movement)
•   A platform to express their intensity and further
    their reach
      ( speak to the nation)
•   To provide a sudden Intense refreshment to
    sharpen the mind
Agenda

1.   Brand Audit Map
2.   Brand History
3.   Personality
4.   Customer segmentation
5.   Positioning
6.   Promotional campaigns
7.   Competition
8.   Metrics
9.   Recommendations
Sprite                         Green glass bottles and was designed to
                                 reflect the brand’s ‘‘cool, refreshing’’
                                               personality



   Slogan        Logo   Packaging                  Taste                    Pricing

                                                                             Premium pricing:
                                                      Carbonated water      Recommended
                                                      Sugar                    2L: R17.50
                                                      citric acid
     “Be                                              acidity regulator       1.25L:R9.00
Uncontainable”                                        natural lemon            1L:R11.50
                        FC:            IC             Lime flavourings       500ML:R8.50
                                                      preservative
                                                                               330ML:R650
                        2L             330ML           Caffeine free
                                                                              300ML:R4.00
                        1.25L          300ML

                        1L             500ML
BRAND TRUTH

    Sprite is
    Edgy &
     has an
 authentic POV
Agenda

1.   Brand Audit Map
2.   Brand History
3.   Personality
4.   Customer segmentation
5.   Positioning
6.   Promotional campaigns
7.   Competition
8.   Metrics
9.   Recommendations
Customer Segmentation
                                              Primary target market
                                                                  16+ Youth who express
     Market definition
                                                                  themselves in authentic and
                                                                  uncontainable ways. Teens
beverages segment which is having a                               who hang and chill on campus,
market size of 700 million unit cases and                         basketball courts or hip hop
the brand has a market share of 9%                                street corners, and who
                                                                  showcase their talent and
                                                                  street cred
The brand had crafted a special place for     Secondary target market
itself by differentiating itself as a plain
thirst quenching drink
                                                                  Moms with teens at home who
                                                                  understand that the life of their
                                                                  teen is intense and complex.
                                                                  Sprite is purchased as an
                                                                  additional beverage to the
                                                                  family repertoire as they
                                                                  understand that Sprite helps
                                                                  teens express themselves in an
                                                                  uncontainable and cool manner
CONSUMER PROFILE
• Who are we talking to?
     – 16 to 19 year old youth in LSM 6 to
       10
     – They live in urban & peri-urban areas




 • What do we know about them?
       – Self discovery & self expression is
         merely an extension of their
         individuality
       – Technology has enabled them to
         be more connected and they are
         more driven than ever before
 .
CONSUMER PROFILE

• These are their ‘Heat of the
  Moment’ moments
   – Socio – economic factors i.e.
     Lack of money
   – Macking a chick or talking to
     a boy
   – Road Rage
   – Drifting apart from old friends
   – Dealing with the parentals
   – Peer Pressure
   – Drug & alcohol abuse
CONSUMER INSIGHT


•   When Mzansi teenagers find themselves battling those ‘Heat
    of the Moment’ Moments they look for an outlet that allows
    for them to be free and be who they wanna be.

•   From art to poetry, self expression is the key to their
    individuality. That lets them remain cool and maintain their
    authenticity.
Hip Hop as a form of expression

                                      Music                Art

                                                  Dance




   Outward rebellion, agitation and   More driven, informed, connected
   blatant, non-conformity            to others
•   T-Touch
•   Lives in either Diepkloof or Houghton
•   Still in High School
•   Battle everyday issue (politics and
    money)
•   Loves hanging out listening to Hip Hop
•   Opinionated and vocal
•   Outside the box thinker
•   Entrepreneurial
•   Love brands that talk to him
    (Adidas,Struz Bob,Apple)
Agenda

1.   Brand Audit Map
2.   Brand History
3.   Personality
4.   Customer segmentation
5.   Positioning
6.   Promotional campaigns
7.   Metrics
8.   Competition
9.   Recommendations
Positioning
  Customer Proposition
  • From Coca-Cola Company, their #2 global
     brand.
  • Lemon Lime drink that offers sudden
     refreshment which instantly invigorates and
     sparks your body and mind.

  Consumer & Shopper Proposition
  • Sprite is a quality product from the Coca-
     Cola Company, their #2 global brand and
     South Africa # 3.
  • Sprite is the clear Lemon Lime drink that
     offers sudden refreshment which instantly
     invigorates and sparks your body and mind.
  • Sprite helps you keep your cool in order to
     spark true self expression
Outlet Positioning
  Buying practices(Planogram)



                                • Supers and
                                  Hypers
                                • Independent
                                  wholesales
                                • Convenience
                                  stores
                                • Spaza
                                • Liquor stores
                                • QSR
                                • Pubs and Clubs
                                • OTG
Agenda

1.   Brand Audit Map
2.   Brand History
3.   Personality
4.   Customer segmentation
5.   Positioning
6.   Promotional campaigns
7.   Competition
8.   Metrics
9.   Recommendations
Obey your thirst (1994-1998)

 • Launches in 1994
 • Sprite was a light, crisp, and refreshing beverage
 • Sprite marketers wanted to convey that Sprite was not pretentious.
 • The Sprite brand spoke to legitimacy and integrity, encouraging consumers to trust
   their instincts and, in a sense, saying to teenagers, ‘‘Exercise your own judgment.’’
Brand Endorsers (progression)
  • Sprite did not renew their contact with Drake as a brand endorser .
  • Talib Kweli is a campaign endorser and will only work with the uncontainable
    talent search
Campaign intro…
BUILDING THE HIP HOP
 Sprite believes in giving young
   adults a stage to speak and stay
   true to their thoughts and to
   speak their minds
 To move their talent & their
   expression further
 Brand aims to get teens to ‘Speak
   Your Mind
Packaging               TV




  Radio                                   Magazine




                         Marketing
Billboards                Support            Digital
Agenda

1.   Brand Audit Map
2.   Brand History
3.   Personality
4.   Customer segmentation
5.   Positioning
6.   Promotional campaigns
7.   Competition
8.   Metrics
9.   Recommendations
Source: Datamonitor 2011


Key competitor analysis and differentiator
  Trends

  •   South African carbonates manufacturers maintained their focus on their core brands during 2010 in order to boost
      their volume sales and kick start their recoveries from the effects of the recent economic downturn. A lower focus
      is expected on new product innovation until such time as disposable income levels recover.

  Forecast

  •   It is expected that a growing number of vitamin fortified carbonates brands will be introduced in South Africa over
      the forecast period as manufacturers look to attract health conscious consumers. In addition, a large number of
      sugar-free versions of leading brands will also be introduced over the forecast period.
Competitors   Product
              Competition
              Product
              Category
              Competition
              Generic
              Competition

              Budget
              Competition
Agenda

1.   Brand Audit Map
2.   Brand History
3.   Personality
4.   Customer segmentation
5.   Positioning
6.   Promotional campaigns
7.   Competition
8.   Metrics
9.   Recommendations
Impact metrics

                            Line extensions
       Product lifecycles

                                     Sprite Zero is a
                                     clear soda, lemon-
                                     lime flavoured,
                                     caffeine-free and
                                     sugar-free
                                     beverage
Image metrics
   Recognition   •   quality product
                 •   #2 global brand and #3 in South Africa
                 •   clear Lemon Lime drink that offers sudden refreshment




   Preference    •   battling ‘Heat of the Moment’ moments
                 •   free and be who they want to be
                 •   From art to poetry, self expression is the key to their individuality.
                 •   remain cool and maintain their authenticity.
                 •   spark true self expression


   Relevence     •   young adults a stage to speak and stay true to their
                     thoughts and to speak their minds
                 •   We believe in them to never holding back
                 •   To move their talent & their expression further
                 •   burst the intensity of the uncontainable
                 •   ‘Speak Your Mind;’

    Loyalty      •   cornerstone in the Hip Hop scene in South Africa
                 •   own the South African Hip Hop in all of its entirely
                 •   push and own an active lifestyle both mentally & physically
                 •   Artists involved with the brand - PRO
Brand Equity

  •   Slogan: Uncontainable
  •   Brand endosers: Drake, Talib Kwali
  •   Heritage
  •   Thirst quencher
  •   Basketball
  •   Hip Hop culture
  •   Youthful
  •   Expression
  •   Cool
SWOT Analysis


                •   Clear drink, green bottle (perceived as                •   Inconsistent support (resources)




                                                              WEAKNESSES
STRENGTHS




                    healthier option)                                      •   Chemical based contents
                •   Heritage and credibility                                   inconsistent brand identity between
                                                                               Sprite and Sprite Zero
                                                                           •   Positioning too niche
                                                                           •   Moved from initial value proposition
                                                                               of ‘plain thirst quencher’
                                                                           •   Reasons to love Sprite
                •   Non Hip Hop followers
OPPORTUNITIES




                                                                           •   Potential to alienate potential
                •   Non metropolitan dwellers                 THREATS          consumers older
                •   Positioning                                            •   Health conscious consumers
                •   Movement towards a healthier                                 • Increase foot print of
                    lifestyle                                                        Sprite Zero
                •   Image of the hip hop scene can have
                    negative impact on the Sprite brand
                •   Consumers who limit their caffeine
                    intake prefer lemon lime soft drinks
Agenda

1.   Brand Audit Map
2.   Brand History
3.   Personality
4.   Customer segmentation
5.   Positioning
6.   Promotional campaigns
7.   Competition
8.   Metrics
9.   Recommendations
Recommendations


  • Create own identity for Sprite Zero by
    increasing share of voice within health
    conscious consumers
  • Build more consistency within the brand,
    make use of the Brand Ambassord
  • Hip Hop is the global strategy for Sprite
    although Hip Hop resonates in the teen
    South Africa market, Kwaito makes up the
    bigger segment (75% vs. 25%).
That’s a RAP

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Sprite Branding Elements

  • 2. Agenda 1. Brand Audit Map 2. Brand History 3. Personality 4. Customer segmentation 5. Positioning 6. Promotional campaigns 7. Competition 8. Metrics 9. Recommendations
  • 3. Brand audit map Source: Martina Jelsema, 2004
  • 4. Agenda 1. Brand Audit Map 2. Brand History 3. Personality 4. Customer segmentation 5. Positioning 6. Promotional campaigns 7. Competition 8. Metrics 9. Recommendations
  • 6. 1940 The elfin character Sprite Boy appeared in ads with a devilish smile, often with stars around him (representing his sparkling personality and the bubbles in Coke). 1961 Sprite was introduced in the United States in 1961 by Coca Cola in response to the popularity of 7UP 1990s The lemon-lime soft drink Sprite was in the late 1990’s one of the fastest growing carbonated soft drinks in the United States and around the world 1994 In 1994 Sprite retired its upbeat ad campaign ‘‘I Like the Sprite in You’’ for an edgier approach designed to appeal to Generation X. ‘‘Image is nothing. Thirst is everything. Obey your thirst.’’ Campaign was targeted at teens and young adults, was one featuring basketball star Grant Hill in a parody of pretentious fashion commercials. 1994 From 1994 to 1998 the brand experienced global double-digit growth. This period of dramatic expansion coincided with the launch of the brand’s ad campaign ‘‘Obey Your Thirst.’ The campaign aimed to speak directly to the drink’s target market, teenagers, rather than talking down to them.
  • 7. MISSION • To own all the pillars of South African Hip Hop. • By owning all the pillars of Hip Hop from DJ’ing, MC’ing, B- Boying, Beat Boxing & Graffiti Sprite are able to speak to the heart and the passion of their consumers. • As well as engage with them in the other facets of Hip Hop Life Style such as photography, fashion & design etc … VISION • Break free from constraints & share the intensity ( Oral, Visual, Movement) • A platform to express their intensity and further their reach ( speak to the nation) • To provide a sudden Intense refreshment to sharpen the mind
  • 8. Agenda 1. Brand Audit Map 2. Brand History 3. Personality 4. Customer segmentation 5. Positioning 6. Promotional campaigns 7. Competition 8. Metrics 9. Recommendations
  • 9. Sprite Green glass bottles and was designed to reflect the brand’s ‘‘cool, refreshing’’ personality Slogan Logo Packaging Taste Pricing Premium pricing:  Carbonated water Recommended  Sugar 2L: R17.50  citric acid “Be  acidity regulator 1.25L:R9.00 Uncontainable”  natural lemon 1L:R11.50 FC: IC  Lime flavourings 500ML:R8.50  preservative 330ML:R650 2L 330ML Caffeine free 300ML:R4.00 1.25L 300ML 1L 500ML
  • 10. BRAND TRUTH Sprite is Edgy & has an authentic POV
  • 11. Agenda 1. Brand Audit Map 2. Brand History 3. Personality 4. Customer segmentation 5. Positioning 6. Promotional campaigns 7. Competition 8. Metrics 9. Recommendations
  • 12. Customer Segmentation Primary target market 16+ Youth who express Market definition themselves in authentic and uncontainable ways. Teens beverages segment which is having a who hang and chill on campus, market size of 700 million unit cases and basketball courts or hip hop the brand has a market share of 9% street corners, and who showcase their talent and street cred The brand had crafted a special place for Secondary target market itself by differentiating itself as a plain thirst quenching drink Moms with teens at home who understand that the life of their teen is intense and complex. Sprite is purchased as an additional beverage to the family repertoire as they understand that Sprite helps teens express themselves in an uncontainable and cool manner
  • 13. CONSUMER PROFILE • Who are we talking to? – 16 to 19 year old youth in LSM 6 to 10 – They live in urban & peri-urban areas • What do we know about them? – Self discovery & self expression is merely an extension of their individuality – Technology has enabled them to be more connected and they are more driven than ever before .
  • 14. CONSUMER PROFILE • These are their ‘Heat of the Moment’ moments – Socio – economic factors i.e. Lack of money – Macking a chick or talking to a boy – Road Rage – Drifting apart from old friends – Dealing with the parentals – Peer Pressure – Drug & alcohol abuse
  • 15. CONSUMER INSIGHT • When Mzansi teenagers find themselves battling those ‘Heat of the Moment’ Moments they look for an outlet that allows for them to be free and be who they wanna be. • From art to poetry, self expression is the key to their individuality. That lets them remain cool and maintain their authenticity.
  • 16. Hip Hop as a form of expression Music Art Dance Outward rebellion, agitation and More driven, informed, connected blatant, non-conformity to others
  • 17. T-Touch • Lives in either Diepkloof or Houghton • Still in High School • Battle everyday issue (politics and money) • Loves hanging out listening to Hip Hop • Opinionated and vocal • Outside the box thinker • Entrepreneurial • Love brands that talk to him (Adidas,Struz Bob,Apple)
  • 18. Agenda 1. Brand Audit Map 2. Brand History 3. Personality 4. Customer segmentation 5. Positioning 6. Promotional campaigns 7. Metrics 8. Competition 9. Recommendations
  • 19. Positioning Customer Proposition • From Coca-Cola Company, their #2 global brand. • Lemon Lime drink that offers sudden refreshment which instantly invigorates and sparks your body and mind. Consumer & Shopper Proposition • Sprite is a quality product from the Coca- Cola Company, their #2 global brand and South Africa # 3. • Sprite is the clear Lemon Lime drink that offers sudden refreshment which instantly invigorates and sparks your body and mind. • Sprite helps you keep your cool in order to spark true self expression
  • 20. Outlet Positioning Buying practices(Planogram) • Supers and Hypers • Independent wholesales • Convenience stores • Spaza • Liquor stores • QSR • Pubs and Clubs • OTG
  • 21. Agenda 1. Brand Audit Map 2. Brand History 3. Personality 4. Customer segmentation 5. Positioning 6. Promotional campaigns 7. Competition 8. Metrics 9. Recommendations
  • 22. Obey your thirst (1994-1998) • Launches in 1994 • Sprite was a light, crisp, and refreshing beverage • Sprite marketers wanted to convey that Sprite was not pretentious. • The Sprite brand spoke to legitimacy and integrity, encouraging consumers to trust their instincts and, in a sense, saying to teenagers, ‘‘Exercise your own judgment.’’
  • 23.
  • 24. Brand Endorsers (progression) • Sprite did not renew their contact with Drake as a brand endorser . • Talib Kweli is a campaign endorser and will only work with the uncontainable talent search
  • 26.
  • 27. BUILDING THE HIP HOP  Sprite believes in giving young adults a stage to speak and stay true to their thoughts and to speak their minds  To move their talent & their expression further  Brand aims to get teens to ‘Speak Your Mind
  • 28. Packaging TV Radio Magazine Marketing Billboards Support Digital
  • 29. Agenda 1. Brand Audit Map 2. Brand History 3. Personality 4. Customer segmentation 5. Positioning 6. Promotional campaigns 7. Competition 8. Metrics 9. Recommendations
  • 30. Source: Datamonitor 2011 Key competitor analysis and differentiator Trends • South African carbonates manufacturers maintained their focus on their core brands during 2010 in order to boost their volume sales and kick start their recoveries from the effects of the recent economic downturn. A lower focus is expected on new product innovation until such time as disposable income levels recover. Forecast • It is expected that a growing number of vitamin fortified carbonates brands will be introduced in South Africa over the forecast period as manufacturers look to attract health conscious consumers. In addition, a large number of sugar-free versions of leading brands will also be introduced over the forecast period.
  • 31. Competitors Product Competition Product Category Competition Generic Competition Budget Competition
  • 32. Agenda 1. Brand Audit Map 2. Brand History 3. Personality 4. Customer segmentation 5. Positioning 6. Promotional campaigns 7. Competition 8. Metrics 9. Recommendations
  • 33. Impact metrics Line extensions Product lifecycles Sprite Zero is a clear soda, lemon- lime flavoured, caffeine-free and sugar-free beverage
  • 34. Image metrics Recognition • quality product • #2 global brand and #3 in South Africa • clear Lemon Lime drink that offers sudden refreshment Preference • battling ‘Heat of the Moment’ moments • free and be who they want to be • From art to poetry, self expression is the key to their individuality. • remain cool and maintain their authenticity. • spark true self expression Relevence • young adults a stage to speak and stay true to their thoughts and to speak their minds • We believe in them to never holding back • To move their talent & their expression further • burst the intensity of the uncontainable • ‘Speak Your Mind;’ Loyalty • cornerstone in the Hip Hop scene in South Africa • own the South African Hip Hop in all of its entirely • push and own an active lifestyle both mentally & physically • Artists involved with the brand - PRO
  • 35. Brand Equity • Slogan: Uncontainable • Brand endosers: Drake, Talib Kwali • Heritage • Thirst quencher • Basketball • Hip Hop culture • Youthful • Expression • Cool
  • 36. SWOT Analysis • Clear drink, green bottle (perceived as • Inconsistent support (resources) WEAKNESSES STRENGTHS healthier option) • Chemical based contents • Heritage and credibility inconsistent brand identity between Sprite and Sprite Zero • Positioning too niche • Moved from initial value proposition of ‘plain thirst quencher’ • Reasons to love Sprite • Non Hip Hop followers OPPORTUNITIES • Potential to alienate potential • Non metropolitan dwellers THREATS consumers older • Positioning • Health conscious consumers • Movement towards a healthier • Increase foot print of lifestyle Sprite Zero • Image of the hip hop scene can have negative impact on the Sprite brand • Consumers who limit their caffeine intake prefer lemon lime soft drinks
  • 37. Agenda 1. Brand Audit Map 2. Brand History 3. Personality 4. Customer segmentation 5. Positioning 6. Promotional campaigns 7. Competition 8. Metrics 9. Recommendations
  • 38. Recommendations • Create own identity for Sprite Zero by increasing share of voice within health conscious consumers • Build more consistency within the brand, make use of the Brand Ambassord • Hip Hop is the global strategy for Sprite although Hip Hop resonates in the teen South Africa market, Kwaito makes up the bigger segment (75% vs. 25%).