Slidedeck from SUNYCUAD in Lake Placid, NY, June 2014.

1. ARE
UXPERIENCED?
ROBIN SMAIL
RENEGADE ELEMENT
LAKE PLACID, NY SUNYCUAD ADIRONDACK SUMMIT 5 JUNE 2014

2. • OUTSPOKEN
• USER EXPERIENCE
• TECHNOLOGIST
• GENERALIST
• BROWNCOAT

6. YOU ARE
NOTYOUR USER.

9. WHAT IS
UX?

10. WHAT IS
UX?

11. WHAT IS
USER
EXPERIENCE?

12. IT’S ABOUT HAVING
EMPATHY

13. !
MADE THEM FEEL.
!
!
— MAYA ANGELOU
PEOPLE WILL FORGET WHAT YOU SAID,
AND WHAT YOU DID, BUT THEY WILL
NEVER FORGET THE WAY YOU

15. !
POSITIVE
RELATIONSHIP
BETWEEN HUMANS AND TECHNOLOGY.
!
!
— MITCH STEIN
WE HAVE RELATIONSHIPS WITH OUR TECHNOLOGY.
USER EXPERIENCE IS MORE THAN JUST AESTHETICS.
IT PROMOTES A

16. EXPL AIN IT
OLD SKOOL
!
CONTEXT IS KEY

17. !
— STEVE FISHER

18. EXPL AIN IT
HIT THE ROAD
!
SEE IT FOR YOURSELF

20. SHOW AND TELL? NO.
SHOW AND ASK.
!

22. CREATE YOUR SUCCESS
USER INTERVIEWS
PERSONAS
USER STORIES
WIREFRAMES
MOCKUPS
L AUNCH AN ITERATION

23. !
!
!
— MAILCHIMP

24. !
!
!
— MAILCHIMP

26. EVEN WHEN IT’S DONE
IT’S NOT DONE.
!

28. OKAY.
NOW WHAT?
!

30. 5 THINGS TO DO
COMMUNICATE WITHOUT USING A MOUSE
HIT THE ROAD
SHOW EARLY AND OFTEN
MAKE IT A HABIT
SHOW THE ONLY CONSTANT IS CHANGE
!
!
!
— PATRICK NEEMAN

31. IMPORTANT TRAITS
EMPATHY
DIVERSE EXPERIENCES, INTERESTS
ABILIT Y TO DEAL WITH UNCERTAINT Y
PROFOUND L AZINESS
BAL ANCE OF CONFIDENCE AND
OPEN-MINDEDNESS

33. FAILURE
ISN’T AN OPTION. IT’S A REQUIREMENT.

34. !
PART OF A TRIBE,
TO CONTRIBUTE TO — AND TAKE FROM — A GROUP
OF LIKE MINDED PEOPLE.
!
!
!
— SETH GODIN
ONE OF THE MOST POWERFUL OF OUR SURVIVAL
MECHANISMS IS OUR NEED TO BE

36. ROBIN SMAIL
RENEGADE ELEMENT
@ROBIN2GO
ROBIN2GO.NET
ROBIN2GO@GMAIL.COM