Ensuring that new employees adjust to the social and performance aspects of their job starts well before their first day of employment and its success requires cooperation and collaboration between the talent acquisition team, HR, and hiring managers. These three entities must work together to ensure onboarding success to ensure new employees have clarity regarding their roles and performance expectations and facilitate cultural assimilation and socialization.

1. Party of
How Recruiters, HR Professionals, and
Hiring Managers Contribute to
Onboarding Success
Robin Schooling, VP Human Resources, Hollywood Casino

2. Hello!
I work in human resources as an
HR leader. I’ve been an
in-house recruiter, a recruiting
leader and, perhaps it goes
without saying, a hiring
manager.
And I’m on a mission to make
organizations better by
making HR better.
@RobinSchooling
RobinSchooling.com

3. Onboarding

4. Should I stay? Or should I go?
27%
31%

5. The framework
purpose
improve
roles
design

6. Purpose

7. “the process of
helping new
hires adjust to
social and
performance
aspects of their
jobs quickly and
smoothly”
Talya N. Bauer

8. connection
clarification
compliance
culture

9. • employer
branding
• candidate
relationships
• candidate
experience
• compliance
• cultural
affinity
• connection
• clarity
• socialization
• training
recruiting HR manager

11. Roles

12. Onboarding
starts well
before the
employee’s
1st day. And
extends well
beyond it.

13. CHRO
Director of
Total Rewards
Director of
Learning & Development
Director of
Employee Relations
Director of
Talent Acquisition
Director of
HR Systems & Operations
recruiting activities
extend offers
negotiations orientation activities
system set up
well...you know

14. “Dude. Where’s the hiring manager?”
woof

15. What COULD it be???

16. Design

17. Onboarding
is an
experience;
not an
event.

18. (1) What elements are needed?

19. (2) Who does what? And when?

20. (3) Are you
consistent?

21. But wait...we need a “table for four.”

22. “consumer”
experience

23. Improve

24. “The
customer’s
perception is
your reality”
Kate Zabriskie

25. • process
• tools
• technology

26. • The application process was...
• I was given sufficient info...
• The job is what I expected...
• I have the tools/resources ...
• I have access to info...
• I understand M/V/V...
• My manager...
• I would recommend............

27. • 3 parties with shared responsibility
actually 4!
• Be consistent with your ‘brand’
• Improve (to meet customer expectations)

28. Thank you!
@RobinSchooling