SlideShare a Scribd company logo

Crm

•Download as PPT, PDF•
•
R
robinslides
BusinessTechnology
1 of 23
Customer Relationship Management Introduction to Customer Relationship Management
OLD VS. NEW MARKETING ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Five Different Orientations Toward CRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A CRM System Contains Four Components ,[object Object],[object Object],[object Object],[object Object]
CRM System Failure ,[object Object]
The Market Share Fallacy ,[object Object]
CRM is Founded on Four Tenets ,[object Object],[object Object],[object Object],[object Object]
THE CRM ADVANTAGE Increases Market Share Quicker Cash Flow Better Customer Knowledge Creates Up and Cross-Selling Opportunities Increased Product Acceptance
Definition ,[object Object],[object Object]
Do You Want To Keep These Customers? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Offensive vs. Defensive Marketing ,[object Object],[object Object],[object Object]
Why CRM Systems are Being Used ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Four Basic Steps in CRM ,[object Object],[object Object],[object Object],[object Object]
CRM Systems ,[object Object]
Retail Banks Have Realized the Following Benefits from CRM Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CRM Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A Customer Focus Can Aid Retention ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customer Retention and Profits ,[object Object],[object Object]
The Objectives of CRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Multi-channel Marketing ,[object Object],[object Object]
Customers Transact Business through the Following Channels ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Which Companies Benefit Most from CRM? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Which Companies Benefit the Least from CRM Today? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Recommended

Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship managementHasan Alnoor
 
Customer relationship management (crm)
Customer relationship management (crm)Customer relationship management (crm)
Customer relationship management (crm)Kak Dik
 
What is CRM? What are the different types of CRM?
What is CRM? What are the different types of CRM?What is CRM? What are the different types of CRM?
What is CRM? What are the different types of CRM?Capitalinfo solutions
 
CRM - Customer Relationship Management
CRM - Customer Relationship Management CRM - Customer Relationship Management
CRM - Customer Relationship Management ICFAI Business School
 
SalesFundaa CRM Software ppt
SalesFundaa CRM Software pptSalesFundaa CRM Software ppt
SalesFundaa CRM Software pptSamantha Taylor
 
CRM Customer relationship management
CRM Customer relationship managementCRM Customer relationship management
CRM Customer relationship managementKristian Steenfeldt
 
Introduction to crm
Introduction to crmIntroduction to crm
Introduction to crmPrateek Jain
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Managementravalhimani
 

Recommended

Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship managementHasan Alnoor
 
Customer relationship management (crm)
Customer relationship management (crm)Customer relationship management (crm)
Customer relationship management (crm)Kak Dik
 
What is CRM? What are the different types of CRM?
What is CRM? What are the different types of CRM?What is CRM? What are the different types of CRM?
What is CRM? What are the different types of CRM?Capitalinfo solutions
 
CRM - Customer Relationship Management
CRM - Customer Relationship Management CRM - Customer Relationship Management
CRM - Customer Relationship Management ICFAI Business School
 
SalesFundaa CRM Software ppt
SalesFundaa CRM Software pptSalesFundaa CRM Software ppt
SalesFundaa CRM Software pptSamantha Taylor
 
CRM Customer relationship management
CRM Customer relationship managementCRM Customer relationship management
CRM Customer relationship managementKristian Steenfeldt
 
Introduction to crm
Introduction to crmIntroduction to crm
Introduction to crmPrateek Jain
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Managementravalhimani
 
CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
CUSTOMER RELATIONSHIP MANAGEMENT (CRM)CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
CUSTOMER RELATIONSHIP MANAGEMENT (CRM)Marla Van Der Merwe
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship managementAsad Ullah
 
Customer relationship management (crm)
Customer relationship management (crm)Customer relationship management (crm)
Customer relationship management (crm)Babasab Patil
 
Customer Relationship Management !!! CRM
Customer Relationship Management !!! CRMCustomer Relationship Management !!! CRM
Customer Relationship Management !!! CRMPrateek Bhargava
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship managementSachin Kapoor
 
Mba ii ewis u iv crm
Mba ii ewis u iv crmMba ii ewis u iv crm
Mba ii ewis u iv crmRai University
 
CRMSession 1 - Introduction to Customer Relationship Management
CRMSession 1 - Introduction to Customer Relationship ManagementCRMSession 1 - Introduction to Customer Relationship Management
CRMSession 1 - Introduction to Customer Relationship ManagementWelingkar Institute of Management Development & Research (WeSchool)
 
Benefits of CRM
Benefits of CRMBenefits of CRM
Benefits of CRMEngagedots Inc
 
Customer relationship management in mis ppt
Customer relationship management in mis pptCustomer relationship management in mis ppt
Customer relationship management in mis pptRanjani Witted
 
Customer relationship management (CRM)
Customer relationship management (CRM) Customer relationship management (CRM)
Customer relationship management (CRM) Sana Fatima
 
CRM - Customer Relationship Management
CRM - Customer Relationship ManagementCRM - Customer Relationship Management
CRM - Customer Relationship Management1click
 
Crm
CrmCrm
CrmHitesh Srivastava
 
CRM Introduction
CRM IntroductionCRM Introduction
CRM IntroductionSrinivas Methuku
 
Advantages of Customer Relationship Management
Advantages of Customer Relationship ManagementAdvantages of Customer Relationship Management
Advantages of Customer Relationship ManagementSadia Yasmeen
 
Customer Relationship management, Knowledge Management and Customer Knowlede ...
Customer Relationship management, Knowledge Management and Customer Knowlede ...Customer Relationship management, Knowledge Management and Customer Knowlede ...
Customer Relationship management, Knowledge Management and Customer Knowlede ...Anvesh Sharma
 
Handbook on Customer Relationship Management
Handbook on Customer Relationship ManagementHandbook on Customer Relationship Management
Handbook on Customer Relationship ManagementHARIKRISHNAN N R
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship managementRam
 
Customer Relationship Management by Ravi Kumudesh
Customer Relationship Management by Ravi KumudeshCustomer Relationship Management by Ravi Kumudesh
Customer Relationship Management by Ravi KumudeshRavi Kumudesh
 
Types of crm
Types of crmTypes of crm
Types of crmKeerthana Dulip Kumar
 
Crm final ppt
Crm final pptCrm final ppt
Crm final pptKrishma Sandesra
 
Unit 2
Unit 2Unit 2
Unit 2Vatsana Technologies Pte Ltd
 
Customer relationship mgmt(final)
Customer relationship mgmt(final)Customer relationship mgmt(final)
Customer relationship mgmt(final)namste
 

More Related Content

What's hot

CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
CUSTOMER RELATIONSHIP MANAGEMENT (CRM)CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
CUSTOMER RELATIONSHIP MANAGEMENT (CRM)Marla Van Der Merwe
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship managementAsad Ullah
 
Customer relationship management (crm)
Customer relationship management (crm)Customer relationship management (crm)
Customer relationship management (crm)Babasab Patil
 
Customer Relationship Management !!! CRM
Customer Relationship Management !!! CRMCustomer Relationship Management !!! CRM
Customer Relationship Management !!! CRMPrateek Bhargava
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship managementSachin Kapoor
 
Customer relationship management in mis ppt
Customer relationship management in mis pptCustomer relationship management in mis ppt
Customer relationship management in mis pptRanjani Witted
 
Customer relationship management (CRM)
Customer relationship management (CRM) Customer relationship management (CRM)
Customer relationship management (CRM) Sana Fatima
 
CRM - Customer Relationship Management
CRM - Customer Relationship ManagementCRM - Customer Relationship Management
CRM - Customer Relationship Management1click
 
Advantages of Customer Relationship Management
Advantages of Customer Relationship ManagementAdvantages of Customer Relationship Management
Advantages of Customer Relationship ManagementSadia Yasmeen
 
Customer Relationship management, Knowledge Management and Customer Knowlede ...
Customer Relationship management, Knowledge Management and Customer Knowlede ...Customer Relationship management, Knowledge Management and Customer Knowlede ...
Customer Relationship management, Knowledge Management and Customer Knowlede ...Anvesh Sharma
 
Handbook on Customer Relationship Management
Handbook on Customer Relationship ManagementHandbook on Customer Relationship Management
Handbook on Customer Relationship ManagementHARIKRISHNAN N R
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship managementRam
 
Customer Relationship Management by Ravi Kumudesh
Customer Relationship Management by Ravi KumudeshCustomer Relationship Management by Ravi Kumudesh
Customer Relationship Management by Ravi KumudeshRavi Kumudesh
 

What's hot (20)

CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
CUSTOMER RELATIONSHIP MANAGEMENT (CRM)CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship management
 
Customer relationship management (crm)
Customer relationship management (crm)Customer relationship management (crm)
Customer relationship management (crm)
 
Customer Relationship Management !!! CRM
Customer Relationship Management !!! CRMCustomer Relationship Management !!! CRM
Customer Relationship Management !!! CRM
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship management
 
Mba ii ewis u iv crm
Mba ii ewis u iv crmMba ii ewis u iv crm
Mba ii ewis u iv crm
 
CRMSession 1 - Introduction to Customer Relationship Management
CRMSession 1 - Introduction to Customer Relationship ManagementCRMSession 1 - Introduction to Customer Relationship Management
CRMSession 1 - Introduction to Customer Relationship Management
 
Benefits of CRM
Benefits of CRMBenefits of CRM
Benefits of CRM
 
Customer relationship management in mis ppt
Customer relationship management in mis pptCustomer relationship management in mis ppt
Customer relationship management in mis ppt
 
Customer relationship management (CRM)
Customer relationship management (CRM) Customer relationship management (CRM)
Customer relationship management (CRM)
 
CRM - Customer Relationship Management
CRM - Customer Relationship ManagementCRM - Customer Relationship Management
CRM - Customer Relationship Management
 
Crm
CrmCrm
Crm
 
CRM Introduction
CRM IntroductionCRM Introduction
CRM Introduction
 
Advantages of Customer Relationship Management
Advantages of Customer Relationship ManagementAdvantages of Customer Relationship Management
Advantages of Customer Relationship Management
 
Customer Relationship management, Knowledge Management and Customer Knowlede ...
Customer Relationship management, Knowledge Management and Customer Knowlede ...Customer Relationship management, Knowledge Management and Customer Knowlede ...
Customer Relationship management, Knowledge Management and Customer Knowlede ...
 
Handbook on Customer Relationship Management
Handbook on Customer Relationship ManagementHandbook on Customer Relationship Management
Handbook on Customer Relationship Management
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship management
 
Customer Relationship Management by Ravi Kumudesh
Customer Relationship Management by Ravi KumudeshCustomer Relationship Management by Ravi Kumudesh
Customer Relationship Management by Ravi Kumudesh
 
Types of crm
Types of crmTypes of crm
Types of crm
 
Crm final ppt
Crm final pptCrm final ppt
Crm final ppt
 

Viewers also liked

Customer relationship mgmt(final)
Customer relationship mgmt(final)Customer relationship mgmt(final)
Customer relationship mgmt(final)namste
 
The Customer Loyalty Ladder
The Customer Loyalty LadderThe Customer Loyalty Ladder
The Customer Loyalty LadderTeguh Prayogo
 
Why Crm By Ken Odero
Why Crm By Ken OderoWhy Crm By Ken Odero
Why Crm By Ken Oderooderoken
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship managementDimple ..
 
CRM - Customer Relationship Management
CRM - Customer Relationship ManagementCRM - Customer Relationship Management
CRM - Customer Relationship Managementvinaya.hs
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship ManagementJoveria Beg
 
The Basics Of CRM
The Basics Of CRMThe Basics Of CRM
The Basics Of CRMAmal Biswas
 
Customer Relationship Management (CRM): Theory and Practice
Customer Relationship Management (CRM): Theory and PracticeCustomer Relationship Management (CRM): Theory and Practice
Customer Relationship Management (CRM): Theory and PracticeJ. Todd Bennett
 
Customer Relationship Management (CRM) slides
Customer Relationship Management (CRM) slidesCustomer Relationship Management (CRM) slides
Customer Relationship Management (CRM) slidesLivia Oldland
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship ManagementDr. Praveen Pillai
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship managementcharanreddy589
 
Customer Relationship Management (CRM)
Customer Relationship Management (CRM)Customer Relationship Management (CRM)
Customer Relationship Management (CRM)Jaiser Abbas
 
AI and Machine Learning Demystified by Carol Smith at Midwest UX 2017
AI and Machine Learning Demystified by Carol Smith at Midwest UX 2017AI and Machine Learning Demystified by Carol Smith at Midwest UX 2017
AI and Machine Learning Demystified by Carol Smith at Midwest UX 2017Carol Smith
 

Viewers also liked (19)

Unit 2
Unit 2Unit 2
Unit 2
 
Customer relationship mgmt(final)
Customer relationship mgmt(final)Customer relationship mgmt(final)
Customer relationship mgmt(final)
 
The Customer Loyalty Ladder
The Customer Loyalty LadderThe Customer Loyalty Ladder
The Customer Loyalty Ladder
 
Charles de Gruchy, Monthly CRM meeting -- CRM GOALS, Aug2008
Charles de Gruchy, Monthly CRM meeting -- CRM GOALS, Aug2008Charles de Gruchy, Monthly CRM meeting -- CRM GOALS, Aug2008
Charles de Gruchy, Monthly CRM meeting -- CRM GOALS, Aug2008
 
The Loyalty Ladder
The Loyalty LadderThe Loyalty Ladder
The Loyalty Ladder
 
Why Crm By Ken Odero
Why Crm By Ken OderoWhy Crm By Ken Odero
Why Crm By Ken Odero
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship management
 
Customer satisfaction and loyalty
Customer satisfaction and loyaltyCustomer satisfaction and loyalty
Customer satisfaction and loyalty
 
CRM - Customer Relationship Management
CRM - Customer Relationship ManagementCRM - Customer Relationship Management
CRM - Customer Relationship Management
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Management
 
The Basics Of CRM
The Basics Of CRMThe Basics Of CRM
The Basics Of CRM
 
Crm final ppt
Crm final pptCrm final ppt
Crm final ppt
 
Customer Relationship Management (CRM): Theory and Practice
Customer Relationship Management (CRM): Theory and PracticeCustomer Relationship Management (CRM): Theory and Practice
Customer Relationship Management (CRM): Theory and Practice
 
Customer Relationship Management (CRM) slides
Customer Relationship Management (CRM) slidesCustomer Relationship Management (CRM) slides
Customer Relationship Management (CRM) slides
 
Relationship Marketing
Relationship MarketingRelationship Marketing
Relationship Marketing
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Management
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship management
 
Customer Relationship Management (CRM)
Customer Relationship Management (CRM)Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
 
AI and Machine Learning Demystified by Carol Smith at Midwest UX 2017
AI and Machine Learning Demystified by Carol Smith at Midwest UX 2017AI and Machine Learning Demystified by Carol Smith at Midwest UX 2017
AI and Machine Learning Demystified by Carol Smith at Midwest UX 2017
 

Similar to Crm

MIS 13 Customer Relationship Management
MIS 13 Customer Relationship ManagementMIS 13 Customer Relationship Management
MIS 13 Customer Relationship ManagementTushar B Kute
 
Digital Natives Sessie Crm
Digital Natives Sessie CrmDigital Natives Sessie Crm
Digital Natives Sessie CrmProximity
 
Session 1 2 Cost Of Acquiring Customers
Session 1 2 Cost Of Acquiring CustomersSession 1 2 Cost Of Acquiring Customers
Session 1 2 Cost Of Acquiring CustomersPraveen Vodnala
 
(direct) marketing as a service, a way to strengthen the distribution channel
(direct) marketing as a service, a way to strengthen the distribution channel(direct) marketing as a service, a way to strengthen the distribution channel
(direct) marketing as a service, a way to strengthen the distribution channelHeinvrins
 
Chapter 1: CRM, Database Marketing and Customer Value
Chapter 1: CRM, Database Marketing and Customer ValueChapter 1: CRM, Database Marketing and Customer Value
Chapter 1: CRM, Database Marketing and Customer Valueitsvineeth209
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Managementravalhimani
 
CUSTOMER RELATIONSHIP MANAGEMENT(CRM)
CUSTOMER RELATIONSHIP MANAGEMENT(CRM)CUSTOMER RELATIONSHIP MANAGEMENT(CRM)
CUSTOMER RELATIONSHIP MANAGEMENT(CRM)SADANAND MAURYA
 
CRM Overview
CRM OverviewCRM Overview
CRM Overvieweisens
 
Are you still doing business without crm
Are you still doing business without crmAre you still doing business without crm
Are you still doing business without crmramjanakverma
 
CIM CRM Workshop
CIM CRM WorkshopCIM CRM Workshop
CIM CRM WorkshopThom. Poole
 
Customer loyalty and technology as crm tool
Customer loyalty and technology as crm toolCustomer loyalty and technology as crm tool
Customer loyalty and technology as crm toolAjit Singh
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Managementravalhimani
 
Customer Relationship Management (Crm) By Ravinder Tulsiani
Customer Relationship Management (Crm) By Ravinder TulsianiCustomer Relationship Management (Crm) By Ravinder Tulsiani
Customer Relationship Management (Crm) By Ravinder TulsianiRavinder Tulsiani
 

Similar to Crm (20)

MIS 13 Customer Relationship Management
MIS 13 Customer Relationship ManagementMIS 13 Customer Relationship Management
MIS 13 Customer Relationship Management
 
3e779 Module I
3e779 Module I3e779 Module I
3e779 Module I
 
Chp06 Crm
Chp06 CrmChp06 Crm
Chp06 Crm
 
Digital Natives Sessie Crm
Digital Natives Sessie CrmDigital Natives Sessie Crm
Digital Natives Sessie Crm
 
D & p marketing tomar
D & p marketing tomarD & p marketing tomar
D & p marketing tomar
 
Session 1 2 Cost Of Acquiring Customers
Session 1 2 Cost Of Acquiring CustomersSession 1 2 Cost Of Acquiring Customers
Session 1 2 Cost Of Acquiring Customers
 
(direct) marketing as a service, a way to strengthen the distribution channel
(direct) marketing as a service, a way to strengthen the distribution channel(direct) marketing as a service, a way to strengthen the distribution channel
(direct) marketing as a service, a way to strengthen the distribution channel
 
Chapter 1: CRM, Database Marketing and Customer Value
Chapter 1: CRM, Database Marketing and Customer ValueChapter 1: CRM, Database Marketing and Customer Value
Chapter 1: CRM, Database Marketing and Customer Value
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Management
 
CUSTOMER RELATIONSHIP MANAGEMENT(CRM)
CUSTOMER RELATIONSHIP MANAGEMENT(CRM)CUSTOMER RELATIONSHIP MANAGEMENT(CRM)
CUSTOMER RELATIONSHIP MANAGEMENT(CRM)
 
CRM Overview
CRM OverviewCRM Overview
CRM Overview
 
9 29[1]
9 29[1]9 29[1]
9 29[1]
 
Are you still doing business without crm
Are you still doing business without crmAre you still doing business without crm
Are you still doing business without crm
 
CIM CRM Workshop
CIM CRM WorkshopCIM CRM Workshop
CIM CRM Workshop
 
Customer loyalty and technology as crm tool
Customer loyalty and technology as crm toolCustomer loyalty and technology as crm tool
Customer loyalty and technology as crm tool
 
Crm objectives
Crm objectivesCrm objectives
Crm objectives
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Management
 
CRM
CRMCRM
CRM
 
rishush 06
rishush 06rishush 06
rishush 06
 
Customer Relationship Management (Crm) By Ravinder Tulsiani
Customer Relationship Management (Crm) By Ravinder TulsianiCustomer Relationship Management (Crm) By Ravinder Tulsiani
Customer Relationship Management (Crm) By Ravinder Tulsiani
 

More from robinslides

Consumer Behavior
Consumer BehaviorConsumer Behavior
Consumer Behaviorrobinslides
 
Consumer Behaviour
Consumer BehaviourConsumer Behaviour
Consumer Behaviourrobinslides
 
International Imc
International ImcInternational Imc
International Imcrobinslides
 
Advertising & Sales Promotional Strategies In Rural Market
Advertising & Sales Promotional Strategies In Rural MarketAdvertising & Sales Promotional Strategies In Rural Market
Advertising & Sales Promotional Strategies In Rural Marketrobinslides
 
Service Marketing
Service MarketingService Marketing
Service Marketingrobinslides
 
Rural & Agricultural Marketing Intro
Rural & Agricultural Marketing IntroRural & Agricultural Marketing Intro
Rural & Agricultural Marketing Introrobinslides
 
Projects Working In Rural India
Projects Working In Rural IndiaProjects Working In Rural India
Projects Working In Rural Indiarobinslides
 
Coca Cola India€  ’²S Thirst For Rural Marketing
Coca Cola India€  ’²S Thirst For Rural MarketingCoca Cola India€  ’²S Thirst For Rural Marketing
Coca Cola India€  ’²S Thirst For Rural Marketingrobinslides
 
Advertising & Sales Promotional Strategies In Rural Market
Advertising & Sales Promotional Strategies In Rural MarketAdvertising & Sales Promotional Strategies In Rural Market
Advertising & Sales Promotional Strategies In Rural Marketrobinslides
 
Segmentation Of Rural Market
Segmentation Of Rural MarketSegmentation Of Rural Market
Segmentation Of Rural Marketrobinslides
 
Rural Marketing Mix
Rural Marketing MixRural Marketing Mix
Rural Marketing Mixrobinslides
 

More from robinslides (16)

Consumer Behavior
Consumer BehaviorConsumer Behavior
Consumer Behavior
 
Consumer Behaviour
Consumer BehaviourConsumer Behaviour
Consumer Behaviour
 
It Audit
It AuditIt Audit
It Audit
 
International Imc
International ImcInternational Imc
International Imc
 
Success
SuccessSuccess
Success
 
Advertising & Sales Promotional Strategies In Rural Market
Advertising & Sales Promotional Strategies In Rural MarketAdvertising & Sales Promotional Strategies In Rural Market
Advertising & Sales Promotional Strategies In Rural Market
 
Shoppers Stop
Shoppers StopShoppers Stop
Shoppers Stop
 
Service Marketing
Service MarketingService Marketing
Service Marketing
 
Rural & Agricultural Marketing Intro
Rural & Agricultural Marketing IntroRural & Agricultural Marketing Intro
Rural & Agricultural Marketing Intro
 
Projects Working In Rural India
Projects Working In Rural IndiaProjects Working In Rural India
Projects Working In Rural India
 
Coca Cola India€  ’²S Thirst For Rural Marketing
Coca Cola India€  ’²S Thirst For Rural MarketingCoca Cola India€  ’²S Thirst For Rural Marketing
Coca Cola India€  ’²S Thirst For Rural Marketing
 
Advertising & Sales Promotional Strategies In Rural Market
Advertising & Sales Promotional Strategies In Rural MarketAdvertising & Sales Promotional Strategies In Rural Market
Advertising & Sales Promotional Strategies In Rural Market
 
Segmentation Of Rural Market
Segmentation Of Rural MarketSegmentation Of Rural Market
Segmentation Of Rural Market
 
Rural Marketing Mix
Rural Marketing MixRural Marketing Mix
Rural Marketing Mix
 
Daily Movers
Daily MoversDaily Movers
Daily Movers
 
Fed Exppt Crm
Fed Exppt CrmFed Exppt Crm
Fed Exppt Crm
 

Recently uploaded

SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 MonthsSEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 MonthsIndeedSEO
 
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service AvailableNashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Availablepr788182
 
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGpr788182
 
Putting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptxPutting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptxCynthia Clay
 
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...NadhimTaha
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwaitdaisycvs
 
Falcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business GrowthFalcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business GrowthFalcon investment
 
Kalyan Call Girl 98350*37198 Call Girls in Escort service book now
Kalyan Call Girl 98350*37198 Call Girls in Escort service book nowKalyan Call Girl 98350*37198 Call Girls in Escort service book now
Kalyan Call Girl 98350*37198 Call Girls in Escort service book nowranineha57744
 
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel
 
Arti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdfArti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdfwill854175
 
UAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur Dubai
UAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur DubaiUAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur Dubai
UAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur Dubaijaehdlyzca
 
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...ssuserf63bd7
 
Mckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for ViewingMckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for ViewingNauman Safdar
 
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)Adnet Communications
 
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165meghakumariji156
 
Pre Engineered Building Manufacturers Hyderabad.pptx
Pre Engineered Building Manufacturers Hyderabad.pptxPre Engineered Building Manufacturers Hyderabad.pptx
Pre Engineered Building Manufacturers Hyderabad.pptxRoofing Contractor
 
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...pujan9679
 
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...Falcon Invoice Discounting
 

Recently uploaded (20)

SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 MonthsSEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
 
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service AvailableNashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
 
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
Buy gmail accounts.pdf buy Old Gmail Accounts
Buy gmail accounts.pdf buy Old Gmail AccountsBuy gmail accounts.pdf buy Old Gmail Accounts
Buy gmail accounts.pdf buy Old Gmail Accounts
 
Putting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptxPutting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptx
 
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
 
Falcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business GrowthFalcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business Growth
 
Kalyan Call Girl 98350*37198 Call Girls in Escort service book now
Kalyan Call Girl 98350*37198 Call Girls in Escort service book nowKalyan Call Girl 98350*37198 Call Girls in Escort service book now
Kalyan Call Girl 98350*37198 Call Girls in Escort service book now
 
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024
 
Arti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdfArti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdf
 
UAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur Dubai
UAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur DubaiUAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur Dubai
UAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur Dubai
 
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
 
Mckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for ViewingMckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for Viewing
 
HomeRoots Pitch Deck | Investor Insights | April 2024
HomeRoots Pitch Deck | Investor Insights | April 2024HomeRoots Pitch Deck | Investor Insights | April 2024
HomeRoots Pitch Deck | Investor Insights | April 2024
 
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
 
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
 
Pre Engineered Building Manufacturers Hyderabad.pptx
Pre Engineered Building Manufacturers Hyderabad.pptxPre Engineered Building Manufacturers Hyderabad.pptx
Pre Engineered Building Manufacturers Hyderabad.pptx
 
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
 
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
 

Crm

  • 1. Customer Relationship Management Introduction to Customer Relationship Management
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. THE CRM ADVANTAGE Increases Market Share Quicker Cash Flow Better Customer Knowledge Creates Up and Cross-Selling Opportunities Increased Product Acceptance
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.