Rod Farmer

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"Rethinking the Customer" - Disruptive Shifts in Financial Services: The Customer Perspective | Next Bank Europe Conference

Claro Partners Inc. • 9 years ago

Rod Farmer

"Rethinking the Customer" - Disruptive Shifts in Financial Services: The Customer Perspective | Next Bank Europe Conference

Mapping the customer experience: innovate using customer experience journey maps

Mapping the Journey – Experience Beyond the Screen

SxSW 2013: Behavior Change as Value Proposition

SxSW 2012: Applying Behavior Design

Mapping Experiences and Orchestrating Touchpoints | Chris Risdon & Patrick Quattlebaum | UX Week 2012

Midwest UX '12: Mapping the Experience

Samantha Thebridge UX Australia 2012

UX Vision, Strategy and Teams by Susan Wolfe, Optimal Experience

6 Rules to Designing Amazing Mobile Apps (@media 2011)

Context, Sensing And Mobile Design

Guerilla Usability Testing

Making Clients Part of the Design Process

An mHealth Prescription: What We Can Learn from the Developing World

The Language of Interaction

Mobile UX - the intricacies of designing for mobile devices

10 New Business Models for this Decade

40 succesful online business models

Balanced Scorecard

The trouble with context