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TOP-5 Gamification Fallacies to Avoid
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The Top-5 Gamification-fallacies you should avoid when STARTING a #Gamification-project.
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TOP-5 Gamification Fallacies to Avoid
1.
TOP-5 Gamification -fallacies Don't START
a Gamification project with these Roman Rackwitz roman@engaginglab.de romanrackwitz.de engaginglab.de @RomanRackwitz /rrackwitz
2.
Fallacy #5: Leaderboards #5
3.
Leaderboards are mainly about monitoring progress. It is amazing that still most of us think that we are motivated just by being placed on a leaderboard. The value of a leaderboard is its ability to provide great feedback about how we are doing compared to others. But most often that's it: Just a great way for feedback. At the same time it also proves how slow & bad feedback within organisations normally is. Of course leaderboards are better than nothing but that doesn't mean they are the best solution at all. I would always prefer a good feedback system that enhances collaboration over a great feedback system that enhances competition. #5
4.
Trap #4: Just take a solution off the shelf. #4
5.
Yes...we are all the same species but there is no second individual like you. Gamification means to think humanfocused rather than activityfocused. The difference is that you have to put the user in the centre of the activity and everything has to be build around him, or better, around his psychology. Yes, this makes it very difficult to simply scale it, right? Of course at the end the activity has to lead to the wished outcomes, like companygoals, ROI, and so on. But that's the WHAT and not the HOW. WHAT to do > activityfocused HOW to do it > human focused #4
6.
Design for the easy win. Trap #3: #3
7.
But...winning without failing before is meaningless. If you look at most of the current loyalty programs, customerbonus programs, and so on, there seems to be one common rule which they are all following: They are designed for the easy win. But let me tell you something: This strategy makes sense only if you want to obtain a shortterm attention, not a real, lasting loyalty. Lasting loyalty is the consequence of being emotionally involved with something. And in general, humans measure the value of their involvement depending on the time and effort they had to put into it. "If I have already put so much work into something, it has to be worth it." #3
8.
Trap #2: Add Points & Badges. #2
9.
Even if I earned the 'Masterbadge' in a dull activity, the activity still remains dull. This is probably the most common fallacy. Of course, points and badges can be great to provide feedback and to visualise personal achievements but their role and weight on human motivation is totally misinterpreted. The secret power of Gamification is its ability to be able to focus on the activity the journey rather than just the results. And it makes sense to do so: If your strategy is to motivate by achievements, you are creating an environment where people will always think about how to get the badge' as fast and as easily as possible. If the activity itself is dull and repetitive this could make sense because you can't change its characteristic. But I bet that most of a company's value is created by cognitive work e.g finding better ways to solve a problem. Here you have to watch the journey of a person instead of just rewarding them at the finish line. Don't start your Gamificationdesignprocess with points & badges but finish it with them. #2
10.
Trap #1: Fun can be commanded. #1
11.
But...fun's worst enemy is to be told to have fun. Often Gamification is being called a new way to manipulate people into doing something that they don't want to do. But that's just not possible! Gamification aims to create and provide conditions where we, as human beings, have the best chance to achieve the state of Flow, that is the most promising mental state to experience fun. One of the indispensable characteristics of the Flowstate is to do something voluntarily. While reverseengineering the company's conditions to enhance this engaging experience, we always keep in mind that acting in a voluntary way is the number 1law. "If you tell your people that they have to take part in a gamified activity you won't achieve what you are looking for!" #1
12.
“While engineering is the secret power of an industrialized society, Gamification has the potential to become the secret power for a knowledge society. Engineering meets Enjoyneering.” @RomanRackwitz roman@engaginglab.com CEO Engaginglab GmbH www.engaginglab.de facebook.com/rrackwitz
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