Presentation by Ross Dawson at the Vision 2020 - Financial Services Sector conference, run by NDTV Convergence and Wipro, held in Mumbai on 12 September 2020

1. Creating the Future of Global Financial Services Ross Dawson Chairman, Future Exploration Network Author, Living Networks and Developing Knowledge-Based Client Relationships

3. Risk Relationships

5. Critical uncertainties Driving forces Implications Scenarios for financial services Opportunities Scenario thinking

6. Critical uncertainties Driving forces Implications Scenarios for financial services Opportunities Scenario thinking

7. Scenario thinking Source: Shell Global Scenarios to 2025

8. Forecasting and scenarios

9. Thinking about the future of drilling Source: Global Business Network & Peter Schwartz

10. Life is full of surprises Source: Global Business Network & Peter Schwartz

11. Networks are based on standards Senior executive interviews Financial services Disruptions-trends -uncertainties Develop preliminary strategic frameworks Explore past, present and future Workshop preparation Scenario Project - Process Map Catalysts for strategic conversation Develop scenario agenda Drivers of alternative futures Preliminary scenario frameworks Scenario team develops scenarios Application in divisional strategy process Group strategy implications Scenario Book Future Vision Workshop Ongoing annual group and divisional scenario-based strategy process Growth and success Scenario thinking Strategic capabilities Responsiveness

12. Critical uncertainties Driving forces Implications Scenarios for financial services Opportunities Scenario thinking

14. BRICs are overtaking Source: Goldman Sachs

15. Demographics is destiny

16. We expect more

17. Prices are being driven down Source: UK Office of National Statistics

18. Connected to financial advice

19. Integrated information flows

20. The modular economy

21. New payment mechanisms

22. New layers for capital markets

23. Relationships matter

25. Critical uncertainties Driving forces Implications Scenarios for financial services Opportunities Scenario thinking

27. Is globalization inevitable?

28. The integrity of nations

29. Regulation drives industries and economies

30. Privacy, service, and pricing

31. Will complexity drive volatility?

32. Industry consolidation

33. Banks get new competitors

34. How many currencies?

35. Will IT systems be secure?

36. The impact of climate change

38. Critical uncertainties Driving forces Implications Scenarios for financial services Opportunities Scenario thinking

40. Scenario Framework: Global Financial Services in 2020 Consolidation Fragmentation Transformational Traditional New frontier Mega Services Agent economy Barriers Rising AGGREGATION TECHNOLOGY UPTAKE

41. New frontier Mega Services Agent economy Barriers Rising AGGREGATION TECHNOLOGY UPTAKE

43. New frontier Mega Services Agent economy Barriers Rising AGGREGATION TECHNOLOGY UPTAKE

45. New frontier Mega Services Agent economy Barriers Rising AGGREGATION TECHNOLOGY UPTAKE

47. New frontier Mega Services Agent economy Barriers Rising AGGREGATION TECHNOLOGY UPTAKE

49. Scenario Framework: Global Financial Services in 2020 Consolidation Fragmentation Transformational Traditional New frontier Mega Services Agent economy Barriers Rising AGGREGATION TECHNOLOGY UPTAKE

50. Critical uncertainties Driving forces Implications Scenarios for financial services Opportunities Scenario thinking

52. Two layers of technology in organizations Ad-hoc networks Standardized processes

53. Shifting relationship channels

54. Critical uncertainties Driving forces Implications Scenarios for financial services Opportunities Scenario thinking

55. The flow economy

57. Critical uncertainties Driving forces Implications Scenarios for financial services Opportunities Scenario thinking

58. We have a choice

59. Online resources “ Dawson has pulled off the nigh-impossible: improved on what was already a terrific book. Even more than before, this is essential reading for professional service firms.” - David Maister , author, Managing the Professional Service Firm www.rossdawsonblog.com Commentary, free chapters, and downloads at: “ I’m not sure that even Ross Dawson realizes how radical – and how likely – his vision of the future is.” - Seth Godin , author, Purple Cows

60. Create the future of financial services!