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Mobile Phone  Survey Garnering an initial, basic insight into consumer behaviour & perception
The Questionnaire – A SnapShot Demographic Information
The Questionnaire – SnapShot  (contd...) Consumer Behavioural Information
The Questionnaire – SnapShot  (contd...) Consumer Behavioural Information
The Questionnaire – SnapShot  (contd...) Openness to new brands * 17 th  Question deleted
The Response – An Overview ,[object Object],[object Object],[object Object],[object Object]
The Respondents– An Overview ,[object Object],[object Object],[object Object],[object Object]
The Response – in detail Nokia Sony Ericsson Motorola LG PDA No mobile Others Samsung ,[object Object],[object Object],Total respondents were  65
The Response – in detail 41.5% 40% 13.85% 4.62% ,[object Object],[object Object],Total respondents were  65
The Response – analysis 41.5% 40% 13.85% 4.62% ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Total respondents were  65 Total respondents were  65
The Response – in detail (15.38%) (27.69%) (3.08%) (23.08%) (15.38%) (15.38%) Where did I buy my mobile from? ,[object Object]
The Response – in detail Why did I choose this brand over others? (55.38%)  (40.00%)  (20.00%)  (32.31%)  (10.77%)  (3.08%)  (12.31%)  ‘ Others’ include – user friendly, came with connection, bought by company
The Response – in detail ,[object Object],[object Object],Total respondents were  65
The Response – analysis What Mobile do I Own? ,[object Object],[object Object],[object Object],[object Object],Brands like Samsung and category of ‘Others’ indicates a steady position. Total respondents were  65
The Response – in detail How often do I  (plan to)  change my mobile ,[object Object],[object Object],(combined span of 91%) Total respondents were  65
The Response – in detail Am I open to buying a different brand? ,[object Object],[object Object],[object Object],Total respondents were  65
The Response – analysis Of those who responded “would be open to new brands”, 67% changed their brand in the past. Strong Correlation  between response and past behaviour ,[object Object],[object Object]
The Response – in detail Depends on the bundled offer (if it has something new that is unavailable otherwise)  23% Don’t care about this when buying a phone.  9% Would prefer bundled service  22% Would prefer to choose service myself  46% Would I prefer a connection bundled with my phone? Total respondents were  65
The Response – in detail Would I be open to buying a brand completely new to the market ? Yes  and  Not sure/Don’t know  = 21%+34% = 55% (36 respondents) can be seen as an  index of opportunity  for new brands. Total respondents were  65
Why Would I shift to a brand that is completely new to the market? Total respondents were  65 The Response – in detail
The Respondents – in detail
The Respondents – in detail
The Respondents – in detail Ownership pattern of common personal items
Note these!  (for future action) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],An  exhaustive pan-India  survey that covers these shortcomings needs to be undertaken to gain an  in depth understanding.
[object Object]

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Mobile Phone Survey

  • 1. Mobile Phone Survey Garnering an initial, basic insight into consumer behaviour & perception
  • 2. The Questionnaire – A SnapShot Demographic Information
  • 3. The Questionnaire – SnapShot (contd...) Consumer Behavioural Information
  • 4. The Questionnaire – SnapShot (contd...) Consumer Behavioural Information
  • 5. The Questionnaire – SnapShot (contd...) Openness to new brands * 17 th Question deleted
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12. The Response – in detail Why did I choose this brand over others? (55.38%) (40.00%) (20.00%) (32.31%) (10.77%) (3.08%) (12.31%) ‘ Others’ include – user friendly, came with connection, bought by company
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18. The Response – in detail Depends on the bundled offer (if it has something new that is unavailable otherwise) 23% Don’t care about this when buying a phone. 9% Would prefer bundled service 22% Would prefer to choose service myself 46% Would I prefer a connection bundled with my phone? Total respondents were 65
  • 19. The Response – in detail Would I be open to buying a brand completely new to the market ? Yes and Not sure/Don’t know = 21%+34% = 55% (36 respondents) can be seen as an index of opportunity for new brands. Total respondents were 65
  • 20. Why Would I shift to a brand that is completely new to the market? Total respondents were 65 The Response – in detail
  • 21. The Respondents – in detail
  • 22. The Respondents – in detail
  • 23. The Respondents – in detail Ownership pattern of common personal items
  • 24.
  • 25.