Webinar for IPL

1. What Product Leaders Need
to Know About DevOps!
Rajesh Raheja, VP Product Management, API Management
March 2017

2. 2 © 2015 CA. ALL RIGHTS RESERVED.
About Rajesh
Enterprise Technologist and Product Development
§ 25+ years experience delivering enterprise
applications and platform technologies
§ Architect, Technology Strategy,
Engineering, Product Management
§ Focus on Hybrid Integration, SaaS/DevOps
Technologies, and Application
Development
2016-Present: PM/Strategy for CA API Management. Focus
on integration, mobile, IoT space. SaaS/DevOps evangelist
2015-2016: Technology Strategy for CA DevOps Business
Unit. Released open source and co-founded an accelerator
2013-2015: Architect for Oracle Integration Cloud Service
iPaaS and DevOps lead for middleware cloud enablement.
2011-2013: PM for Oracle cloud integration strategy,
Architect for Fusion Apps and SOA middleware integration
2008-2011: Solution Engineering/SWAT for Oracle’s AIA pre-
built integrations. Tripled customer references
2005-2007: PM for Fusion Applications Technology Strategy.
Introduced SDLC methodology for 2000+ devs
1998-2005: Engineering for Oracle ERP and CRM apps and
B2B platform technologies. Introduced web services, CI,
Agile and self-healing design patterns for mass resiliency

3. 3 © 2015 CA. ALL RIGHTS RESERVED.
DevOps Everywhere

4. When organizations want to develop a new software idea, only eight
percent of them are able to approve it, build it and deploy it to users in
fewer than three months.
Building Competitive Advantage With Software Through A Continuous Delivery Process, Forrester Consulting, March, 2014.
1 Continuous Delivery: A Maturity Assessment Model: Building Competitive Advantage With Software Through A Continuous Delivery Process, Forrester Consulting, March,
2013.
Delivering High Quality Resilient Apps is
fraught with Friction and Risk #why #DevOps

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What Is DevOps?
DevOps is an organizational culture
to rapidly deliver resilient, quality
software at scale

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The DevOps Culture
§ http://blog.lusis.org/blog/2013/06/04/devops-the-title-match/
§ * = Naughty word
Devops means giving a sh*t about your job
enough to not pass the buck.
Devops means giving a sh*t about your job
enough to want to learn all the parts and
not just your little world.
--John Vincent @luis #DevOpsDays

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DevOps Patterns
Develop Test Stage Prod
Continuous Integration
Continuous Delivery
Continuous Deployment
Manual Deployment
Continuous Testing Lifecycle ManagementConfiguration Management
/ Infrastructure-as-Code

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DevOps Patterns – Building an Airplane #analogy
Develop Test Stage Prod
Continuous Integration
Continuous Delivery
Continuous Deployment
Manual Deployment
Continuous Testing Lifecycle ManagementConfiguration Management
/ Infrastructure-as-Code

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So how does all this DevOps impact my PM role?

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Ø FASTER: Instant live environments,
rapid new features, quicker feedback
Ø BETTER: Higher quality, NPS scores
(cust. satisfaction). Lower churn,
errors, low cycle time, lesser re-work
Ø CHEAPER: Reduced admin work,
lower TCO. Reduces R&D expenses.
Leverage optimization e.g. Docker
Ø SAFER: Anticipate/avoid failures,
reduced risk, reduced recovery time
DevOps allows you to deliver
Products …

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DevOps Accelerates Digital Transformation
ü FASTER
ü BETTER
ü CHEAPER
ü SAFER
High-performing IT organizations experience 60 times fewer failures and recover
from failure 168 times faster than their lower-performing peers. They also deploy
30 times more frequently with 200 times shorter lead times.
- Puppet 2015 State of DevOps Report
§ Accelerating Velocity & Customer Value with Agile & DevOps, a 2017 study by Coleman Parks & CA Technologies
https://www.ca.com/us/rewrite/articles/agile/accelerating-velocity-and-customer-value-with-agile-and-devops.register.html

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“Real” Proof Points
25 deployments/year (2011) à 24,000 deployments/year (2014)
“What has been transformative for us is the massive reduction in the amount
of time to get feedback from real users.”
https://www.theguardian.com/info/developer-blog/2015/jan/05/delivering-continuous-delivery-continuously
Time to Market improved by 15% using virtual services
https://www.ca.com/content/dam/ca/us/files/case-studies/telefonica-chile-cuts-time-to-market-of-applications-by-
15-percent-with-ca-service-virtualization.pdf
Improved quality and time to market
https://www.ca.com/us/collateral/case-studies/dhl-improves-
quality-and-time-to-market-with-ca-release-automation.html
Saves 5-7% of QA budget yearly
https://www.ca.com/us/collateral/case-
studies/telecommunications-company-cuts-testing-costs-and-
improves-customer-and-partner-satisfaction.html
https://www.ca.com/us/collateral/case-studies/ca-
application-performance-management-helps-orange-
increase-sales-improve-customer-user-experience.html
Reduced error resolution time 40% Reduced outages by 20%
https://www.ca.com/us/collateral/case-studies/us-cellular-
safeguards-revenue-generation-and-customer-services-with-
infrastructure-and-app-monitoring.html

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So how does all this DevOps impact my PM role?

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q Leverage new found speed for
Continuous Experimentation?
q Handle features that are not yet
ready using ”Feature Toggles”
q Can your go-to-market keep up?
Documentation, Support, Training,
Enablement, Pre-Sales, Marketing?
What can YOU do with FASTER?

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q Help developers “shift left” i.e. do
integration testing early on: Service
Virtualization and APIs can help
q Adopt true agile to continuously
gather and respond to feedback i.e.
deliver Continuous Value!
q Own ”non-functional requirements”!
What can YOU do to make it
BETTER?

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There are no Non-Functional Requirements!
• API Definition
• API Management
• API Versioning
• High Availability
• Scalability
• Diagnosability
• Logging
• Monitoring and Metrics
• Accessibility
• Auditability
• Identity Management
• Certification
• Disaster Recovery
• Exploitability
• Interoperability
• Performance
• Provisioning
• Deployment
• Maintainability
• Extensibility
• Role Based Access Control
• Security Policies
• Network Security
• Reliability
• Resilience
• Portability
• Privacy
• Supportability
• Testability
• Usability
• Backup and Recovery
• Patching and Upgrades
https://blog.kissmetrics.com/loading-time/

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q Get familiar with best practice
patterns for Circuit Breaker, Self-
Healing, Call Home etc.
q Factor tech debt or architecture
runway backlog items for LCM
q Own ”non-functional requirements”!
*No, this is not a cut-n-paste typo
What can YOU do to make it
CHEAPER?

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q Get comfortable with engineered
failures e.g. Simian Army, Game Days
q Be agile – not just “do agile” in
releasing smaller features often
q Think about risk mitigation strategies
using lifecycle automation
What can YOU do to make it
SAFER?

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v DevOps is more about the culture
than the tools
v DevOps can help build products
FASTER, BETTER, CHEAPER and SAFER
v Product Leaders play an important
role in DevOps to help build the
RIGHT products to delight customers!
Summary

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DevOps is about putting people closer to the
consequences of their actions #culture

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A Few DevOps Resources
ca.com/devops

23. VP, Product Management, API Management
Rajesh.Raheja@ca.com
Rajesh Raheja
@RahejaRajesh
Slideshare.net/rraheja
Linkedin.com/in/rraheja
ca.com