Here are some additional problems respondents cited that can make teleconferences a waste of time:- Too long / excessive time spent on calls- Technical difficulties like dropped calls or poor audio quality - Multitasking by other participants who are not fully engaged- Lack of follow up or action items after the call- Over-reliance as a substitute for in-person meetings- Not allowing enough discussion or interaction between participantsSo in summary, respondents felt teleconferences could be improved with better facilitation, engagement of all participants, clearly defined objectives, and addressing technical and follow-up issues. Time management was also important to avoid wasting people's time on excessively long calls
Teleconferences, videoconferences, and webinars are commonly used meeting formats, but research shows they often waste time due to poor leadership, lack of participation, and technical problems. While these virtual meeting styles can save on travel costs, if they are not well-planned and facilitated effectively, they may not achieve their objectives and not be a productive use of participants' time. Good facilitation, clear agendas, and addressing technical issues are keys to making virtual meetings successful.
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Here are some additional problems respondents cited that can make teleconferences a waste of time:- Too long / excessive time spent on calls- Technical difficulties like dropped calls or poor audio quality - Multitasking by other participants who are not fully engaged- Lack of follow up or action items after the call- Over-reliance as a substitute for in-person meetings- Not allowing enough discussion or interaction between participantsSo in summary, respondents felt teleconferences could be improved with better facilitation, engagement of all participants, clearly defined objectives, and addressing technical and follow-up issues. Time management was also important to avoid wasting people's time on excessively long calls
17. Why isn’t
The Premise anyone
friending me?
Was there some
sort of agenda
I can’t hear for this call?
you.
Where’s TELECONFERENCE You can’t
Jan? Is she hear me?
on yet?
20. The Question Given the economic downturn…
Will having more
meetings (and
trainings) via
teleconference,
videoconference
and webinar be a
good thing?
22. The Research March 16 to April 6, 2009
1,218 RESPONDENTS
(US and Canada)
23. The Research Respondents
By Sector
58.4% Nonprofit
13.7% Government
1,218 RESPONDENTS
12.6% Foundation
6.7% Education
8.6% Other
24. The Research Respondents
By Experience Level
37.8% 5 years or fewer
21.9% 6-10 years
1,218 RESPONDENTS
26.5% 11-20 years
12.9% 21+ years
25. The Research Respondents
By Issue
Education 35% Women’s Rights 8%
Health 34% Employment 8%
Children & Youth 32% Humanitarian Aid 7%
Environment 29% Immigration 5%
Civic Engagement 19% Civil Rights 5%
Poverty 19% Reproductive Rights 4%
Social Justice 18% Gay & Lesbian Rights 3%
Housing 12% Election Reform 2%
Arts 11% All Other 34%
27. The Research Usage
TELECONFERENCE VIDEOCONFERENCE WEBINAR
Increase Increase Increase
49% 46% 56%
Decrease Decrease Decrease
5% 6% 5%
Stay Same Stay Same Stay Same
46% 48% 39%
28. The Research Usage Compared with Training
TELECONFERENCE VIDEOCONFERENCE WEBINAR
29. The Research Usage Compared with Training
TELECONFERENCE VIDEOCONFERENCE WEBINAR
Participate frequently or very frequently:
59% 8% 25%
Believe usage will increase:
49% 46% 56%
Have no training in how to use effectively:
75% 71% 72%
31. Teleconferences
REPORT CARD
Accomplish
objective
Involve all
participants
Skill of call
leader
31
32. Teleconferences
REPORT CARD
Accomplish B-
objective
Involve all
participants
C+
Skill of call
leader B-
32
33. Teleconferences Problems
COMMON PROBLEMS
Frequency
Poor Too many
leadership on call
Lack of No agenda,
participation objective
Can’t hear Missing key
others on call materials
33
36. Teleconferences Problems
COMMON PROBLEMS
Frequency
Poor Too many
leadership on call
Lack of No agenda,
participation objective
Can’t hear Missing key
others on call materials
36
37. Teleconferences Problems
COMMON PROBLEMS
Frequency
Poor Too many
leadership on call
Lack of No agenda,
1 participation objective
Can’t hear Missing key
others on call materials
37
38. Teleconferences Problems
COMMON PROBLEMS
Negative Impact
Poor Too many
leadership on call
Lack of No agenda,
participation objective
Can’t hear Missing key
others on call materials
38
39. Teleconferences Problems
COMMON PROBLEMS
Negative Impact
1 Poor Too many
leadership on call
Lack of No agenda,
participation objective
Can’t hear Missing key
others on call materials
39
40. Teleconferences Problems
ADDITIONAL PROBLEMS
Answers to Open-Ended
“Besides the six factors
listed above, what else
makes a teleconference
a waste of your time?
40
41. Teleconferences Problems
COMMON PROBLEMS
Poor Too many
leadership on call
Lack of No agenda,
participation objective
Can’t hear Missing key
others on call materials
41
42. Teleconferences Problems
ADDITIONAL PROBLEMS
Answers to Open-Ended
Poor time management 20%
Noise, technical problems 16%
Insufficient interaction 13%
Too much info for time allotted 13%
Poor planning/lack of follow 12%
42
43. Teleconferences Problems
PURPOSE = MEDIUM
“The purpose of the meeting doesn't
match the medium. For example, the
purpose is to wrestle with a difficult issue
with opposing positions represented, but
the phone is too impersonal to allow for
constructive dialogue.”
Verbatim comment from survey
43
44. Teleconferences Problems
HEY, WHAT ABOUT ME?
“Most of ours are mixed (some on
phone and some in person), which
brings its own set of problems, as some
people talk only to the group that is
physically present.”
Verbatim comment from survey
44
46. Teleconferences Desired Attributes
ATTRIBUTES
Answers to Open-Ended
Focused agenda, clear goal 29%
Well organized, reach goal 27%
Connect without travel 21%
Good facilitator/moderator 19%
Learned new information 18%
46
47. Teleconferences Summary
MESSAGE: IT’S
NOT THE MEDIUM
“In general, meetings can be a waste of
time whether done in person or done
on a teleconference. I don't see the
medium as the issue. Useless
meetings are useless meetings either
on phone or in person.”
Verbatim comment from survey
47
49. Videoconferences
Help.
REPORT CARD
Accomplish
objective
Involve all
participants
Skill of meet-
ing leader
50. Videoconferences
Help.
REPORT CARD
Accomplish B-
objective
Involve all
participants
C+
Skill of meet-
ing leader B-
51. Videoconferences Problems
COMMON PROBLEMS
Frequency
Poor Too many
leadership people, sites
Lack of No agenda,
participation objective
Technical Missing key
problems materials
51
52. Videoconferences Problems
COMMON PROBLEMS
Frequency
Poor Too many
leadership people, sites
Lack of No agenda,
participation objective
1 Technical Missing key
problems materials
52
53. Videoconferences Problems
COMMON PROBLEMS
Negative Impact
Poor Too many
leadership people, sites
Lack of No agenda,
participation objective
Technical Missing key
problems materials
53
54. Videoconferences Problems
COMMON PROBLEMS
Negative Impact
Poor Too many
leadership people, sites
Lack of No agenda,
participation objective
1 Technical Missing key
problems materials
54
55. Videoconferences Problems
COMMON PROBLEMS
Frequency / Negative Impact
Poor Too many
leadership people, sites
Lack of No agenda,
participation objective
1 Technical Missing key
problems materials
1
55
56. Videoconferences Problems
ADDITIONAL PROBLEMS
Answers to Open-Ended
“Besides the six factors
listed above, what else
makes a videoconference
a waste of your time?
1
56
57. Videoconferences Problems
COMMON PROBLEMS
Poor Too many
leadership people, sites
Lack of No agenda,
participation objective
Technical Missing key
problems materials
57
59. Videoconferences Problems
STOP LOOKING AT ME!
“I hate that your image is always
on the screen even though you
are not actively speaking - I feel
like I'm always under the
microscope.”
59
60. Videoconferences Problems
START LOOKING AT ME!
“Cameras must move to capture
the image of the person
speaking. A talking head off-
screen is wasteful and counter to
building relationships.”
60
61. Videoconferences Problems
SOMEBODY CALL I.T.!!!
“The technology seems to fail
every time. Way too much time
is spent on the technology and
not enough on substance.”
61
66. Webinars
REPORT CARD
Accomplish
objective
Involve all
participants
Skill of web-
inar leader
67. Webinars
REPORT CARD
Accomplish B
objective
Involve all
participants
B
Skill of web-
inar leader B
68. Webinars Problems
COMMON PROBLEMS
Frequency
Poor Boring
leadership visuals
Lack of No agenda,
participation objective
Technical Missing key
problems materials
69. Webinars Problems
COMMON PROBLEMS
Frequency
Poor 1 Boring
leadership visuals
Lack of No agenda,
participation objective
Technical Missing key
problems materials
70. Webinars Problems
COMMON PROBLEMS
Negative Impact
Poor Boring
leadership visuals
Lack of No agenda,
participation objective
Technical Missing key
problems materials
71. Webinars Problems
COMMON PROBLEMS
Negative Impact
1 Poor Boring
leadership visuals
Lack of No agenda,
participation objective
Technical Missing key
problems materials
72. Webinars Problems
ADDITIONAL PROBLEMS
Answers to Open-Ended
“Besides the six factors
listed above, what else
makes a webinar a waste
of your time?
73. Webinars Problems
COMMON PROBLEMS
Poor Boring
leadership visuals
Lack of No agenda,
participation objective
Technical Missing key
problems materials
74. Webinars Problems
ADDITIONAL PROBLEMS
Answers to Open-Ended
Poor leadership/facilitation 24%
Tech problems, noise 20%
Misleading description of topic 18%
Too much info for time allotted 16%
Boring/irrelevant topic 14%
75. Webinars Problems
DAVID BYRNE NEED
NOT APPLY
“In too many cases, a webinar ends up
being a ‘talking head,’ and there are many
distractions and attractions to multitask.
The speaker must make it interesting
enough for participants to concentrate.”
76. Webinars Problems
TYPING INTO THE VOID
“It’s very frustrating to be typing questions
and wondering if they are going to Never
Never Land and weren’t received or are
just being ignored because [they’re] not
enough help for the presenter.”
77. Webinars Problems
YOU KNOW IT’S BAD
WHEN THEY’RE ASKING
FOR POWERPOINT
“Many webinar leaders make the mistake of
just repeating verbatim the PowerPoint
presentation. What a waste. If that’s all the
facilitator is going to do, just give me the
PowerPoint and let me read it on my own.”
79. Webinars Desired Attributes
ATTRIBUTES
Answers to Open-Ended
Good presenter/facilitator 24%
No tech problems, noise 20%
Title matches topic 18%
Excellent visuals 17%
Relevant/interesting topic 14%
80. Webinars Summary
MESSAGE: FOR THE
LAST TIME…
“A good webinar is largely determined by the
same skills as any good presentation --
engaging content, presenter's ability to connect
with the audience (which can be harder
online), use of stories and examples, etc.”
83. The Takeaway
TELECONFERENCE VIDEOCONFERENCE WEBINAR
1. Telemeetings may save money, but if they waste time, they
may not be a net positive.
84. The Takeaway
TELECONFERENCE VIDEOCONFERENCE WEBINAR
1. Telemeetings may save money, but if they waste time, they
may not be a net positive.
2. If you have no training, you’ll spend more time focused on
how you’re meeting instead of why you’re meeting.
85. The Takeaway
TELECONFERENCE VIDEOCONFERENCE WEBINAR
1. Telemeetings may save money, but if they waste time, they
may not be a net positive.
2. If you have no training, you’ll spend more time focused on
how you’re meeting instead of why you’re meeting.
3. Bad meetings are bad meetings no matter how they’re held.
To improve your telemeetings, brush up on your meeting
skills first.
93. Resources Webinars
A new online class on
how to conduct more
effective webinars will
be announced in the
fall and posted on The
Goodman Center
website.
Stay tuned!
97. Resources Webinar on Meetings
October 27th (9-10a Pac.)
• Crafting a real agenda
• Techniques for leading
meetings (pt. 1)
October 29th (9-10a Pac.)
• Review of student agendas
Meetings: Less Pain, • Techniques for leading
More Gain meetings (pt. 2)
• Improving meetings as a
participant
100. Dialing In,
Logging On,
Nodding Off
The True Costs of
Teleconferences,
Videoconferences
and Webinars
Thanks for joining us!
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