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Mindtree IMS Secret Sauce (A to Z)


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Value delivered as part of our IMS Offering - Infrastructure Managed Services. We deliver services with a difference. This is what makes it.

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Mindtree IMS Secret Sauce (A to Z)

  1. 1. A to Z of Mindtree Infrastructure Management Services Mindtree Welcome to possible
  2. 2. ’ APPLISTRUCTURE ASSUMED OWNERSHIP Owning the incidents and problems irrespective of the source, until appropriate closure Cg) Mindtree
  3. 3. "ff, BUSINESS ALIGNED SLA Always connect with the big picture, and provide a deep dive connect from business — process — applications — infrastructure Cg) Mindtree
  4. 4. CLOUD Ensuring that from chip to cloud, what it takes to keep the Services running across 24 x 7 x 365 . ‘ ‘ Mindtree
  5. 5. D': l'_'] DIGITAL DevOps In the ever changing consumer driven economy, ensuring that the time to market is reduced significantly. Providing the opportunity to fail fast and fail cheap , Mindtree
  6. 6. 0 EXPERT| SE—LED Technology expertise, coupled with right process and challenging environment allows us to focus on doing more with less Q Mindtree
  7. 7. FUNGIBLE Integrated front—| ine, fungible cross-skilled level 2, and subject matter expert level 3 forms the tiers of Support . ‘ ‘ Mindtree
  8. 8. Q- m GOVERNANCE Operational, relationship, executive council are three different levels of governance to manage the services with right measures to manage past, present and future Cg) Mindtree
  9. 9. [I] HOSTING + HOUSING We leverage our suite of elite hosting partners including cloud service providers to provide an end—to-end managed services for your digital enterprise Cg) Mindtree
  10. 10. Q) Mindtree _A/ IL IMPULSE Getting a complete pulse of infrastructure management
  11. 11. Q JOURNAL Being able to record every single action leveraging ENACT to trace back actions, academia and audit trail G) Mindtree
  12. 12. <33 KNOWLEDGE CENTERED DELIVERY | Avoiding people dependency delivering individual independent service delivery Cg) Mindtree
  13. 13. D LEARNING Continously learning from the past experience, remediation and applying it to avoid an incident in the first place Cg) Mindtree
  14. 14. ~: f:: =§ IVIWATCH Our integrated service delivery platform that combines remote monitoring framework and service management Mindtree
  15. 15. E3] NEw NORMAL In the era of the SMAC + phygital world, with blurring lines between technology domains, keeping the lights on and leading the business from front Q) Mindtree
  16. 16. 4,4 4 OPERATIONAL EFFICIENCY By focusing on automation, instrumentation and orchestration, we commit efficiencies in operations Mindtree
  17. 17. $0 PREDICTABLE COSTS We pride in our ability to provide predictable costs and transfer the anticipated productivity and efficiency gains derived over years as tangible dollar in return Q) Mindtree
  18. 18. QUALITY ASSURANCE Delivering highest quality of services, assured by 100% compliance with security, statutory and regulatory controls , Mindtree
  19. 19. £9. REFERENCEABILITY 95% of our engagements / customers are referenceable, and value the relationship as a true partnership Q) Mindtree
  20. 20. ® SUPPORT MODELS To meet and match the demands of business, we offer dedicated managed services or shared services powered by MWatch Q) Mindtree
  21. 21. L ,3 TRANSFORM Adapting bleeding edge technology and paradigms to maximize business benefits and deliver an accelerated reduction in total cost of ownership . ‘ ‘ Mindtree
  22. 22. 4 UNIFIED SLAS Focus on key, critical and strategic performance indicators resulting in a single end-to-end SLA, delivering services within the first quartile of SLA hour Q) Mindtree
  23. 23. G‘-, + VALUEOPS Delivering value from operations that enables business to take a leap and sustain the cost predictable Q) Mindtree
  24. 24. .7-" WIN—WlN—WlN Creating an environment wherein customers’ customer wins, IT wins, Mindtree wins, and the expert wins Mindtree
  25. 25. .62. XTENSIVE Having the required length and breadth to cover the enterprise IT needs Mindtree
  26. 26. 1?: YARDSTICK Measuring our service delivery and quality to the industry best standards and good practices , Mindtree
  27. 27. ‘I ZEAL Our services are delivered with passion and enthusiasm in ensuring customers’ customer success coupled with people satisfaction Q) Mindtree