Personal Information
Organization / Workplace
Lahore, Pakistan, Punjab Pakistan
Occupation
Head of Automation & Reporting
Industry
Telecom / Mobile
Website
www.saadiqbal.me
About
Around 13 years of diversified and progressive experience of customer service and marketing functions in telecom sector
Worked in all domains of customer care including call center, training, walk-in centers, and back office.
Learning, creativity and challenge are my core work values
Specialties:
- Customer experience
- Service automation & self-service (Digitalization)
- Team management
- Strategy planning
- Budget planning and management
- Project management
- Business process re-engineering
- Vendor/partner management
- Complaint management
- Cost optimization
- Loyalty management
- Planning/implementing proactive procedures and systems
- Quality management
- Resource & capacity pl...
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Personal Information
Organization / Workplace
Lahore, Pakistan, Punjab Pakistan
Occupation
Head of Automation & Reporting
Industry
Telecom / Mobile
Website
www.saadiqbal.me
About
Around 13 years of diversified and progressive experience of customer service and marketing functions in telecom sector
Worked in all domains of customer care including call center, training, walk-in centers, and back office.
Learning, creativity and challenge are my core work values
Specialties:
- Customer experience
- Service automation & self-service (Digitalization)
- Team management
- Strategy planning
- Budget planning and management
- Project management
- Business process re-engineering
- Vendor/partner management
- Complaint management
- Cost optimization
- Loyalty management
- Planning/implementing proactive procedures and systems
- Quality management
- Resource & capacity pl...