After having worked as a coach in Europe and South Africa for more than 10 years, Tina Hiller admits that there are common myths about this branch of psychology that are still widely found not only in the general population but also amongst prospective students. In this talk, Tina Hiller shares her observations and experiences on these myths and thereby hopes to get more people excited about the actual potential this profession still holds.

1. Welcome
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2. Myths and Truths about COACHING
Psychology Festival of Learning: Sep. 2013
Tina Hiller, M.A., MSc, cPM, PMP
Coach, Trainer, Consultant
next level consulting South Africa Pty Ltd
25 van Ryn Road| Constantia 7806 | Cape Town
T/F +27 21 794 01 83 | M +27 76 40 55 123
tina.hiller@nextlevelconsulting.co.za
www.nextlevelconsulting.co.za
EXPERIENCE X-MOMENTS

3. …, I had this sudden and quite
frightening realisation that human
beings on the whole were very poor at
helping others, and were largely
unaware that this was the case.
David Rock (2006)

4. It is simple, but not easy!

5. …TO CONDUCT A USEFUL/HELPUL
CONVERATION FROM OUR CLIENT‘S
POINT OF VIEW.

6. Competencies &
resources of the
clients
40%
Relationship
therapist – client
(How the client
experiences it)
30%
Hopes and
expectations of
the client
15%
Approach /
technique of
the therapist
15%
Hubble, Ducan & Miller
vml, Dortmund 2001

7. Useful Conversation
Preferred Future
Being Stuck
CoachClient
What to do?
ProblemIssue Goal
Hope / Wish
Important
Topic

8. Expert-Expert Relationship
Expert on
useful
conversation
Expert on
what will
work
Cient Coach

9. Competencies &
resources of the
clients
40%
Relationship
therapist – client
(How the client
experiences it)
30%
Hopes and
expectations of
the client
15%
Approach /
technique of
the therapist
15%
Hubble, Ducan & Miller
vml, Dortmund 2001

10. COACHING MODELS
CO-
ACTIVE

11. Curiosity
Not-knowing
stance
What have I
heard?
What would I
like to know
next?
Meaningful for the client!

12. Thought habits that impair listening
• Comparing  self to others
• Mind reading  What they „really“ think and feel
• Rehearsing  What am I going to say next?
• Judging  negative labels, „they are wrong“, etc.
• Dreaming  mental tangents
• Identifying  relate everything back to one‘s own
experience
• Advising  try to be the problem-solver
• Derailing  change subject, „joke it off“
• Placating  agree with everything, but don‘t pay
attention („right, right“, „really!?“,
„yes, I know“,…)

13. Finance
Coaching
Life
Coaching
Personal
Coaching
Executive
Coaching
Relationship
Coaching
Health /
Wellness
Coaching
Performance
Coaching
Diversity
CoachingCareer
Coaching
Spiritual
CoachingBusiness
Coaching
Project
Coaching

14. Project Coaching
Hiller et al., 2007, p. 76

15. Thank you
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