Hospitality Training Partnership Apprenticeship Guide

Hospitality Training
Guide
Pathway Groupputting you first

INTRODUCTION
Apprenticeships are the smart way to gain qualifications because they provide work
experience, a paid job and promotion possibilities from day one.
In a time of rising unemployment, especially for school and college leavers, the
hospitality industry is one of the few sectors in the UK that is still recruiting and
expanding.
This expanding industry requires staff at all levels and Hospitality Training
Partnership can provide you with the skills needed for a job in this varied sector.
From jobs as chefs to bar staff to waiters you can also expand your opportunities
to enter a career in sales and marketing, banqueting and conferences, events and
functions and outside catering.
1.

NOT GOING TO UNI?
Considering going to university but worried about the fees?
Concerned about the problem of finding a job after you graduate?
Look at an Apprenticeship with Hospitality Training Partnership (HTP):
• You earn while you learn
• For eligible learners the Apprenticeships are fully funded
We will help you find an employer and with their assistance, we will provide you
with an intermediate Apprenticeship to learn the industry’s key vocational skills.
For example, taking a Hospitality Services Apprenticeship in a hotel, restaurant or
catering outlet teaches you the basics of food preparation, food and bar service and
customer service skills. At the end of the year, we would expect you to progress to a
Team-leading Apprenticeship or Hospitality Supervision Advanced Apprenticeship.
In just two years you should be in a supervisory role leading to a management
position; putting you well ahead of University or BTEC/HND graduates. And, all this
while you’re earning a wage as well as gaining that all important experience with no
fees, student loan or debt.
Hospitality Management, without going to Uni!
2.
Who’s it for?
School or College leavers with GCSE’s or
A-Levels, who want to pursue a career in
Hospitality Management without going to
University.
What happens next?
You’ll become a fully trained member of
staff.
What happens next?
What happens next?
What you’ll do:
Learn new skills as a Chef, Waiter,
Receptionist, Housekeeper, Cleaner or Bar
Staff on the job, while completing Level 2
NVQ or an Apprenticeship.
And from there you will … Learn to
manage with a NVQ in Team Leading.
This will help you …. Develop your
knowledge, skills and career further
by completing Diploma or Higher
Apprenticeship in Management.
And, then ….
In the future you can open your own
restaurant or start your own catering or
events business!
Duration 12 months
Duration 8 – 18 months

Career Opportunities & Progression
Routes in the Hospitality Industry
The following gives an overview of the potential career paths and progressions in
the hospitality industry.
Apprentice or
Commis Chef/Cook
Trainee or Apprentice
Chef, learning their
skills by working
throughout the entire
restaurant.
Chef de Partie
Has Cookery
NVQ 2. Needs flexible,
imaginative skills.
Needs to be hard
working and well
disciplined.
Sous Chef
Has or working
towards NVQ 3.
Deputy Head Chef.
Needs good leadership
and organisation skills.
Head Chef
Has NVQ 3.
Good team leader.
Needs excellent
communication,
financial & creative
skills needed.
Executive or
Development Chef
At any stage in a Chef’s
development they
could open their own
restaurant or become
a working partner in a
catering business.
Apprentice Waiter or
Waitress
Apprentice Waiter
or Waitress, learning
their skills by working
throughout the entire
restaurant.
Waiter or Waitress
Has Food Service NVQ.
Needs excellent
people and selling
skills and has a good
knowledge of food
Head Waiter or
Supervisor
Has or working
towards NVQ 3.
Needs outstanding
leadership, people and
organisational skills.
Restaurant Manager
Has NVQ 3 or 4 or
equivalent.
Needs excellent
communication
and financial skills
and good menu
knowledge.
Food and Beverage
Manager
Promotion to General
Manager or Site
Manager or open own
restaurant business
solely or in partnership
Apprentice
Housekeeper or
Cleaner
Apprentice Cleaner
or Housekeeper,
learning their skills
by working in all the
housekeeping or
cleaning areas.
Room Attendant or
Cleaner
Has appropriate
NVQ 2. Has the
responsibility of
servicing rooms or
cleaning areas.
Floor Housekeeper or
Cleaning Supervisor
Has or working
towards NVQ 3
Hasthe responsibility
ofsupervising a team
and checking their
work.
Head Housekeeper or
Cleaning Manager
NVQ 3 or 4 or
equivalent
Hasthe responsibility
ofthe cleanliness of
site and bedrooms.
General Manager
or Site Manager
Promotion to Site
or General Manager
Depending on nature
of organisation, future
promotion could
involve changing
companies.
Bar Apprentice
Bar Apprentice,
learning their skills by
working in the bar and
restaurant.
Bar Staff or Wine
Waiter
Has Drink Service
NVQ 2. Potentially
specialising as Cocktail
Bar-man skills or
Sommelier.
Head Barman or
Supervisor
Has or is working
towards NVQ 3.
Has the responsibility
of supervising
Bar Staff and bar
operations.
Bars or Beverage
Managers
NVQ 3 or 4 or
equivalent.
Is responsible for all
drinks service, bar staff
and stock.
Licensee or Publican
Promotion to Food and
Beverage or Functions
Manager.
Can rent or buy own
licensed premises e.g.
a pub or wine bar.
Front Office
Apprentice
Apprentice
Receptionist,
learning their skills
by working front
office, reservations &
reception shifts.
Hotel Receptionist
Has Front Office
NVQ 2. Could
specialise as
Reservations Clerk or
Cashier.
Head Receptionist or
Shift Leader
Has or working
towards NVQ 3.
Is responsible for
supervising front office
and reception team.
Front of House
Manager
NVQ 3 or 4 or
equivalent.
Is responsible for all
front and back office
operations.
General Manager
Promotion to Deputy
or General Manager.
Depending on nature
of organisation, future
promotion could mean
changing companies.
3.

Chef
4.
It may be simple to cook a full English breakfast for yourself at home, but imagine
cooking breakfast for a thousand guests in a large hotel,every morning. Could you fry
one hundred eggs at a time?
Or, imagine preparing meals each day for the thousands of aeroplane passengers who
fly out of Britain, ensuring they reach each plane on time, in perfect condition, to be
served at 35,000ft in the air.
If you enjoy cooking, with training you could join the ranks of professional chefs who
cook across the country every-day and who knows you might end up as one of the
famous celebrity chefs on our television screens. After all they all started as Apprentices
or trainee (commis) chefs!
What could you gain from the following Apprenticeships?
Professional Cookery Intermediate Apprenticeship
• BTEC Level 2 Certificate in Hospitality & Catering Principals (Professional Cookery)
(Tech Cert)
• NVQ Level 2 Diploma in Professional Cookery
• Key Skills Application of Number (Level 1)
• Key Skills Communication (Level 1)
Professional Cookery Advanced Apprenticeship
• BTEC Level 3 Certificate in Hospitality Catering Principals (Professional Cookery)
(Tech Cert)
• NVQ Level 3 Diploma in Professional Cookery
Food Production & Cooking Intermediate Apprenticeship
• BTEC Level 2 Certificate in Hospitality & Catering Principals (Food Production &
Cooking) (Tech Cert)
• NVQ Level 2 Diploma in Food Production & Cooking

Kitchen Services Intermediate Apprenticeship
• BTEC Level 2 Certificate in Hospitality & Catering Principals (Kitchen Service)
(Tech Cert)
• NVQ Level 2 Diploma in Kitchen Services
Did you know …?
On our Apprenticeships you would usually start as a Kitchen Assistant or Trainee
Chef (known as‘Commis’Chef).You would spend time in each area of the kitchen,
learning a range of skills and techniques and how to prepare and cook ingredients,
and look after kitchen equipment and utensils.
Case Study:
Peter was a twenty-four year old Assistant Chef at a pub when he first spoke
to Hospitality Training Partnership about taking a work-based Advanced
Apprenticeship.
Peter had already completed an Apprenticeship in Professional Cookery at college
when he was nineteen and left as he needed to start earning a salary.
The menu at the pub is largely home-cooked food but uses lots of convenience
products due to the volume of the business. However, since working there Peter has
worked hard to introduce more fresh ingredients, with the blessing of the owner
(who is also Head Chef).
Opportunities:
• Jobs for chefs are available in many different types of businesses such as hotels,
restaurants, bistros, gastro pubs, food courts, fast-food outlets and many more.
• Promotion opportunities in larger kitchens will take you from Commis Chef to Chef
de Partie (in charge of one section of the kitchen), to Sous Chef (deputy head chef
and able to cover for all the different Chefs de Partie), to Head Chef.
• Greater career prospects exist in larger organisations to progress you from Head
Chef to Executive or Development Head Chef for that outlet or the whole group.
FACT:
Chefs prepare and cook food in a variety of ways. The range can be enormous including
traditional British fare, French or Italian cuisines, Thai, Chinese or Indian. (Food from over
one hundred and fifty different countries is served in restaurants in the UK).
5.

Bar Staff
6.
There is always a buzz working behind a bar, whether it’s in your local pub, a
busy city centre bar, a hotel cocktail lounge, or even a night club. In local pubs
Bar Staff deal with regular customers; in an airport or railway terminal bar, staff
rarely see the same customer again; in a night club bar staff become part of the
entertainment experience.
Beverage Service Intermediate Apprenticeship
• BTEC Level 2 Certificate in Hospitality & Catering Principals (Beverage Service)
(Tech Cert)
• NVQ Level 2 Diploma in Beverage Service
Food and Beverage Service Intermediate Apprenticeship
• BTEC Level 2 Certificate in Hospitality and Catering Principals (Food & Beverage
Service) (Tech Cert)
• NVQ Level 2 Diploma in Food & Beverage Service
Customer Service Intermediate Apprenticeship
• BTEC Level 2 Certificate in Customer Service (Tech Cert)
• NVQ Level 2 Certificate in Customer Service
Did you know …?
Bar Staff serve a variety of alcoholic drinks to their customers, including a range of
beers, lagers and ciders (bottled and draught), a range of wines, spirits and liqueurs
and mixers as well as soft drinks. You would need to acquire a good knowledge of
these products to advise your customers and serve them correctly.

Case Study:
James had been out of work for a long time due to the construction industry
downturn, and had no previous experience working in hospitality.
However, with a big desire to get back working again he applied for a job at a late
night bar which offered vocational training.
James soon proved himself very capable, despite his lack of experience and his
Manager was pleased to offer him a full-time job.
FACT:
Legally you need to be at least age 18 to serve alcoholic drinks. However, you can
start a Food and Drink Service Apprenticeship at age 16 which will allow you to
work in a licensed premise under supervision except for serving alcoholic drinks.
Opportunities:
• You will find jobs in pubs, clubs, wine bars, restaurants, hotels and other
leisure complexes. You could also work in theatre bars, holiday centres, sports
clubs, and airport terminals, or on ships, trains and aircraft.
• Experienced and enthusiastic Bar Staff can expect swift promotion to Bar
Supervisor, Deputy Bar Manager, Bar Manager, or even become a Pub
Landlord.
• There are also opportunities for you to become the licensee of a public house.
• Managed Houses (pubs) are owned by the pub chain or brewery and you
could be appointed Manager.
• You could become your own boss in a tenanted house owned by a pub chain,
or the Owner/Manager of a Free House.
7.

Waiting Staff
8.
There are over 175,000 hospitality outlets in the UK serving food to their customers and
they all require waiting staff!
Waiting is not just about serving food to the tables and clearing away afterwards.
Waiting staff are the sales-force determined to give the customer what they want and to
ensure they have a sensational eating experience.
There is a buzz about serving at a banquet for several hundred guests, or to welcoming
regular customers to the local gastro pub or explaining the menu and wines to diners
seeking a memorable meal out.
Food & Beverage Service Intermediate Apprenticeship
• BTEC Level 2 Certificate in Hospitality & Catering Principals (Food & Beverage
Service) (Tech Cert)
• NVQ Level 2 Diploma in Food & Beverage Service
(Tech Cert)
Hospitality Services (Multi-skills) Intermediate Apprenticeship
• BTEC Level 2 Certificate in Hospitality and Catering Principals (Hospitality Services)
(Tech Cert)
• NVQ Level 2 Diploma in Hospitality Services

Did you know...?
In formal restaurants your work may include Silver Service. You would usually work
in a team under the supervision of a Head Waiter or Waitress, sometimes known as
the Maitre d’.
You could also specialise in work as a Wine Waiter or Waitress, for example in a fine
dining restaurant. You may be known as a Sommelier and would act as an expert in
wine and other alcoholic beverages.
Case Study:
Working in a restaurant was never the planned career for Zainab but three months
since completing a Food and Beverage Service Apprenticeship she is relishing a job
she really enjoys.
In the future Zainab plans on studying Hospitality Management at University with
the aim of one day opening her own restaurant.
Opportunities:
• You will find jobs in pubs, clubs, wine bars, restaurants, hotels and other
leisure complexes. You could also work in theatre bars, holiday centres, sports
clubs and airport terminals, or on ships, trains and aircraft.
• Experienced and enthusiastic bar staff can expect swift promotion to Bar
Supervisor, Deputy Bar Manager, Bar Manager, or even a Pub Landlord.
• There are opportunities for you to become the licensee of a public house.
• Managed Houses (pubs) are owned by the pub chain or brewery and you
could be appointed Manager.
• You could become your own boss in a tenanted house owned by a pub chain,
or the Owner/Manager of a Free House.
FACT:
Waiters and Waitresses take orders, explain the menu, serve food and clear and then
reset tables in a variety of eating places. An important part of the work is to make
customers feel welcome and comfortable during their meal.
9.

Receptionist
10.
There are over 175,000 hospitality outlets in the UK giving services to their customers
and they all require staff!
Being a Receptionist is not just about taking calls and giving information. Reception
staff area sales-force determined to give the customer what they want and to ensure
they have a sensational experience.
There is a buzz about welcoming regular customers to an establishment or giving
much needed advice about a query.
Front of House Reception Intermediate Apprenticeship
• BTEC Level 2 Certificate in Hospitality & Catering Principals (Front of House
Reception) (Tech Cert)
• NVQ Level 2 Diploma Front of House Reception
Business & Administration Intermediate Apprenticeship
• Level 2 Certificate in Principals of Business and Administration (Tech Cert)
• NVQ Level 2 Certificate in Business and Administration
Did you know…?
Hotel Reception Desks are usually open 24/7 in large hotels and Receptionists
usually work shifts, either starting early in the morning until mid-afternoon or from
mid-afternoon to late evenings or completing night shifts.

Case Study:
Before her Apprenticeship Laura had worked in various retail outlets, and like many
people her age, was unsure of the career path she wanted.
Having registered on The Apprenticeship Service website, Laura applied for a
vacancy as an Apprentice Receptionist at a country hotel.
Opportunities:
In addition to Hotel Reception, qualified Receptionists can also work in a wide
range of facilities including hospitals, doctor and dentist surgeries, solicitors’
practices, schools and hairdressers.
Your chances for promotion will be greatest in larger organisations, and with
experience you may be able to progress to a supervisory role such as Shift Leader
and eventually Front of House Manager. You may also move into related areas
such as Human Resources and Administration.
FACT:
Hotel Receptionists are usually the first point of contact for the customer so the de-
mand for new recruits with customer service skills is growing fast.
11.

Housekeeping
12.
Have you been lucky enough to stay overnight in a hotel room on holiday, for a
family gathering or even on business?
It’s a great feeling to walk into a welcoming bedroom, neat and tidy with a
well-stocked bathroom, fluffy towels, crisp clean sheets and maybe a welcome
present.
The Housekeeping Staff are responsible for making sure the customer has a
great experience staying in their hotel by ensuring bedrooms and bathrooms are
spotlessly clean, fully stocked and always serviced for their guest.
If you enjoy domestic activities and fancy looking after guest’s rooms, this could
be the job for you.
Housekeeping Intermediate Apprenticeship
• BTEC Level 2 Certificate in Hospitality & Catering Principals (Housekeeping) (Tech
Cert)
• NVQ Level 2 Diploma in Housekeeping
Cleaning and Support Services Intermediate Apprenticeship
Cert)
• NVQ Level 2 Certificate in Cleaning & Support Services Skills
Did you know...?
Housekeepers (sometimes known as Room Attendants), make sure that guests
bedrooms and bathrooms are clean, fully stocked, safe and tidy making them
welcoming and attractive for guests after a long day.

Case Study:
Michelle has made huge steps in her career in hotels; all in less than twelve months.
At the age of sixteen Sam decided she had to make a choice on whether to continue
her education in College or start working and try and forge a career.
Michelle (now approaching her 18th birthday) is happy with the choice she made
and is looking forward to a successful career within the hotel.
Opportunities:
• You could find employment in hotels, guest houses, holiday centres, care
homes, student hostels, and residential homes.
• You could also find work through one of the agencies which hotels use to
recruit staff.
• The opportunities for progression would depend on the size of the hotel.
In larger organisations you are more likely to have the chance to progress
to a Supervisory or Management job, as Floor Housekeeper, Deputy Head
Housekeeper or Head Housekeeper.
FACT:
Housekeeping staff are also employed in care homes, student hostels, guest homes
and other residential institutions. Often the work is combined with cleaning tasks
such as ward orderlies in the NHS.
13.

Cleaner
14.
What’s the first thing you notice when you enter any club, pub, hotel, restaurant,
leisure outlet or sporting venue?
Well obviously you expect it to be welcoming and to offer you a fabulous
experience. What would stand out like a sore thumb would be if the venue
looked dirty, there was rubbish on the floors, dusty surfaces, greasytable tops,
smudgedmirrors and/or grubbylight fittings.
Even more important, you would not want to eat any food or drink from any
premises where the washrooms were un-hygienic, unclean and smelly. This
shows how important skilled efficient Cleaners are to the hospitality industry. In
today’s modern buildings with hi-tech interiors, Cleaners are using a variety of
specialist cleaning equipment and materials.
The day of the mop and bucket Cleaner is fast being replaced by the skilled
Cleaning Technician.
Cleaning & Support Services Intermediate Apprenticeship
• BTEC Level 2 Certificate in Cleaning Principals (Tech Cert)
• NVQ Level 2 Certificate in Cleaning & Support Services Skills
Housekeeping Intermediate Apprenticeship
Cert)
• NVQ Level 2 Diploma in Housekeeping
Did you know...?
Depending on the job, you may clean the same area every-day, or go to different
sites; especially if you are a Specialist Cleaner or a Supervisor. Visiting teams of
Cleaners work on different contracts.

Case study:
Ahmed has been working for a contract cleaning company for the last eight years
as an Industrial Cleaning Technician. His role involved not only routine cleaning
but also the professional cleaning of ventilations and extraction systems. On a daily
basis Ahmed uses specialist chemicals and equipment to carry out his job and he
attends quarterly training sessions to ensure the correct and safe use of these.
Opportunities:
• If you clean premises such as hotels, pubs, night clubs, you may be employed
directly by the outlet or cleaning may be out-sourced to a cleaning
subcontractor who would employ you,
• Prospects are good if you want to progress to Supervisory and Management
level. You may then be able to use your experience to move into Facilities
Management.
• Other options would be to become a specialist in a particular aspect of
cleaning, or set up your own cleaning business.
15.

Barista
16.
Over the past decade the British public have fallen in love with quality coffee and
coffee shops have opened up everywhere.
Nowadays, everyone has their favourite coffee, whether it is a Double Espresso,
a Skinny Latte, an Americano or a Cappuccino; a far cry from the drinks served in
the original coffee shops in the City of London in the 1600s.
With over 80,000 coffee outlets operating in high streets, railway stations,
shopping malls, petrol stations and airports, Baristas are in demand.
Whether it’s the chains like Starbucks, Costas, Nero’s or the thousands of
independent outlets, they all require Baristas.
(Tech Cert)
• Key Skills Communications (Level 1)
Did you know…?
Baristas prepare coffee for customers in coffee bars, cafes and restaurants, using
special Espresso machines. They often prepare other hot and cold drinks and may
serve meals and snacks.

Case Study:
Raj runs his own coffee bar with older brother in London. He has always maintained
a high standard of service and always makessure all his staff knowthis as a priority.
In 2012, Raj decided to enrol himself and his three staff onto the Beverage Service
Apprenticeship programmes.
Opportunities:
• Baristas work in specialist coffee bars, including the big chains and smaller
independent coffee shops. They also work in cafes, restaurants and hotels.
• There are opportunities throughout the country, although mainly in towns
and cities. There are opportunities to acquire a franchise with some coffee
shop chains or to own an independent coffee shop or deli r café.
FACT:
Baristas in large coffee bars work in teams with Food Service Assistants, Back Kitch-
en Staff and Managers. In small coffee shops, they may work alone or with just one
or two other Service Assistants.
17.

Porter
18.
A warm greeting when you arrive at your hotel, assistance out of your Taxi and
help with your luggage. This is the impression the public has of a Hotel Porter,
dressed in a smart uniform in the hotel’s livery. However, the job involves a lot
more than that and requires a variety of skills and knowledge.
No day is ever the same for Hotel Porters. In major four and five star hotels the
Porter is usually the first member of staff the guest will meet.
This responsible job role sets the standard for the level of customer service the
guest can expect and their first impression of the hotel.
Hospitality Service (Multi-skills) Intermediate Apprenticeship
• BTEC Level 2 Certificate in Hospitality & Catering Principles (Hospitality Services)
(Tech Cert)
Did you know…?
You will need a full and clean driving license if you job involves parking guests’cars.
Knowledge of your local town is required to advise guests, answer their questions
and give them directions.

Opportunities:
• Porters are employed in hotels throughout the country, and also public
buildings, corporate headquarters, office blocks and luxury residential
apartment blocks, especially in London.
• In large hotels you may be able to progress to Head Porter or Concierge.
FACT:
Porters work as part of the hotel’s front-of-house team to create a positive first im-
pression for guests or visitors, and to provide a range of services to make the stay
or visit more comfortable. In luxury hotels Porters are often known by the French
word, Concierge.
19.

Supervisor, Management & Team Leading
20.
When we pay to dine out, have a drink in a bar, stay in a hotel or go to a night
club we expect good service and good food and drink. So, what is the wow
factor that makes us return to our favourite restaurant, bar, club or hotel again
and again?
It’s usually about the quality of the service and the overall experience and this
is down to the staff that areinspired and directed by their Immediate Supervisor
or Manager. Excellent service and products come directly from the excellent
leadership and the catering and hospitality industry is always looking for
excellent leaders to lead staff teams.
Throughout the industry there are lots of different job titles for the First Line
Supervisors.
The great thing about the catering and hospitality industry is that promotion on
your ability, competence and experience is as much, if not more so, than your
qualifications.
Hospitality Supervision & Leadership Advanced Apprenticeship
• BTEC Level 3 Award in Hospitality Supervision & Leadership Principles (Tech Cert)
• NVQ Level 3 Diploma in Hospitality Supervision & Leadership
• Keys Skills Application of Number (Level 2)
• Keys Skills Communication (Level 2)
Team Leading Intermediate Apprenticeship
• Level 2 Certificate in Team Leading (Tech Cert)
• NVQ Level 2 Certificate in Team Leading
• Keys Skills Application of Number (Level 1)
Did you know…?
In some jobs, you might also carry out the same work as your Team Members, whilst
in others you might only be responsible for supervising the team. You may also have
wider management duties such as personnel budget management.

Case Study
Sarah (Catering Supervisor at a private school) knows first-hand just what training
can achieve. She completed her Apprenticeship with Hospitality Training Partner-
ship and has filled in the gaps in her knowledge. Furthermore she has now recom-
mended Hospitality Apprenticeships to her fellow staff members.
Opportunities:
• Almost every type of sector in the hospitality industry employs
Supervisors and Team Leaders.
• With experience you could progress to more Senior Management
positions in your own organisations, or move into a different type of
business to gain more responsibility or a higher salary.
21.

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Pathway Group
Fairgate house, 205 Kings Road, Tyseley, Birmingham B11 2AA
Tel: 0800 955 0870 / 0121 707 0550
Email: info@pathwaygroup.co.uk
Web: www.pathwaygroup.co.uk
Pathway Groupputting you first

Hospitality Training Partnership Apprenticeship Guide

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