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Balancing SME-Speak with Learner Needs | Designing for Just Enough Information
Balancing SME-speak
with Learner Needs
The Scenario
   Complex nature    Information
     of work           overload




                    Short time
      Change
                    to expertise
SME and ID
Novice vs. Expert Thinking


 How IDs Bridge the Gap


    Using the Content
Dreyfus Model



       Expert

     Proficient

     Competent
      Beginner
      Novice
Facts and                     Motor
     Things                       Skills


           Declarative   Procedural
Describing                                 Doing

    Tasks and                     Tacit
    Methods                     Knowledge
1= 10


Interconnected   Disconnected
Learning is iterative

   Application                Feedback

            An environment that
            encourages “bunkos”


 Practice        Reflection       Practice
5 key differences



 Thinks   Intuitively      Think   Analytically
 Sees   Holistically        See    Specifically
 Analyzes   Contexts       Analyze    Situations
 Sees   Patterns                    See   Pieces
 Draws from   Experience   Look for   Guidance
Novice vs. SME Thinking


How IDs Bridge the Gap
As you see, this is a very
important topic. They have
       to   know…




Let’s talk about what they
     have   to do…
ID acts as filter


                            SOP
                   Data

                   Research
          Market
                     Data
          Survey
                                  Activities
                   Manual
         Process

                                     Info in
              History                Support
Filters are performance objectives
                              Business Goals


                 Activities to support the goals

            =

                   Feedback to support actions
The bridge toward performance
Novice vs. SME Thinking


How IDs Bridge the Gap


    Using the content
Designing for “Pull”
                       Course
  Job Aids



                               Helpline/
   Tech                        Intranet
  Stories




  Case studies          Reference
A word about “Job Aids”
                              User
                              Manual




     Step list   Job Aids


                            Setting up a
                              Webex
In summary
Thank You!
Acknowledgments
                 #lrnchat

                Jane Bozarth

                Cathy Moore

    Tom Kuhlmann & the Articulate Community

               Jean Marrapodi

                 Sumeet Moghe
References
Sahana Chattopadhyay

 sahana2802
 ID and other Reflections

 http://in.linkedin.com/in/sahana2802

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Balancing SME-Speak with Learner Needs | Designing for Just Enough Information