A presentation on facilitating conversation and collaboration on enterprise social platforms to enable a distributed workforce to learn from each other, share critical knowledge and capture the organizational hive mind.
4. Evolution of Organizations
Nomadic
(10,000 BC)
•Small groups of members
Agricultural
(till 18thC)
•Hierarchical with levels
Industrial
(till 20thC)
•Purposeful driven by efficiency and processes
Information
(post 1945…)
•Driven by networks and links
Knowledge(post 2000…)
•Driven by collaboration, cooperation, crowdsourcing, and social media We are here NOW!
5. Drivers
Connected Workers
Global Workforce
Diverse and Dispersed Workforce
Distributed Organizations
Social, Mobile, Analytics and Cloud
6. Today’s Needs…
Problem Solving
Analytical Thinking
Pattern Sensing
Exception Handling
Managing Information Overload
Personal Knowledge Management
7. Painting the Future
Organizational
Hive Mind
Breaking down of “Silos”
Sharing of Tacit Knowledge
PersonalKnowledge Management
Peer-to-PeerLearning
9. Imagine an Organization…
•Software consulting firm
•Globally distributed, diverse with dispersed expertise
•Rapidly growing
•Non-hierarchical; distributed decision making
•Knowledge workers with tacit knowledge
•Transparent and collaborative culture
•Open to learning from mistakes
11. The Solution
To bridge the organizational silo and enable the distributed workforce and virtual teams to collaborate, organizations today invest in an enterprise collaboration platform to foster collaboration, communicationand conversations.
16. Seeding with Content
2
Find existing content
Move content to the group
Tag mercilessly
Design content layout
Do not launch an empty group! Make sure users have relevant contentto engage with when they join.
17. Dedicated Community Manager
Who will the users be?
Where are they?
What are the burning needs and issues?
Talk to key advocates and members
Will the users mainly consume content?
Will they primarily use the group for discussions?
How will joining the group help them?
Define the purpose
How do the users currently communicate?
How might this impact their participation?
How much change will the “new way of working” bring?
Explore current communication channels
3
18. Contribution Guide
Help users understand appropriate content type to make contribution easy for user-generated content.
ContentType
Purpose
Blog post
Personal opinion, project experience, sharing of ideas
Document
Preserve team thought, capturegood practices, document lessons learned
Discussionforums
Ask questions, seek feedback, debate and ideate
Status updates
Work aloud, share quick tips, keepin the loop, share interesting finds
20. Continue with Housekeeping
Clean up tags
Relocate content
Delete duplicates
Branch out discussions
Indicate if questions are answered
Highlight unanswered questions