3. Paradigm Shifts
Past Present/Future
Employee as an individual Employee as a connected node
Employee trained by experts Employee learns from peers, networks
SMEs within the organization SMEs anywhere – within & without
Training was location specific Learning is location agnostic
Just-in-case learning/training Just-in-time performance support
Yearly feedback cycles Instant feedback required
Jobs for life Life of jobs and projects
Career as a ladder Career as a jungle gym
L&D managed learning/training L&D MUST facilitate learning/training
4. New Paradigms
Share is the new save
Open is the new Social
Everyone is the new HiPo
Learning is the new Efficiency
The Edge is the new Core
Giving is the newTaking
The Individual is the new Institution
Adapt is the new Adopt Media is the new Brand
Reference:Jonathan Anthony
5. Key Skills
Problem solving Analytical thinking Pattern sensing Meaning making
Networking Exception handling
6. What can L&D Do?
Have an enterprise
collaboration
platform
Facilitate “working
out loud”
Be a connector
Design micro-
learning bytes
Encourage user-
generated content
Enlist advocates
and champions
Foster
conversations
around courses
Talk to business
continuously
7. Five Skills for the Future L&D
Learning
agility
Community
management
/ facilitation
Social media
use
Facilitating
self-driven
learning
Building L&D
CoPs
8. #1: Learning Agility
Innovating:
• They are not afraid
to challenge the
status quo.
Performing:
• They remain calm in
the face of difficulty.
Reflecting:
• They take time to
reflect on their
experiences.
Risking:
• They purposefully
put themselves in
challenging
situations.
No Defending:
• They are simply
open to learning and
resist the temptation
to become
defensive in the face
of adversity.
http://www.ccl.org/Leadership/pdf/research/LearningAgility.pdf
9. #2: Community Management
Create Key
Groups
Define Objectives
Seed with Content
Design
Information
Architecture
Have a dedicated
Community
Facilitator
•Who will the users be?
Where are they?
What are the burning needs and issues?
Why shd they collaborate?
Talk to key advocates and members
•Will the users mainly consume content?
Will they primarily use the group for discussions?
How will joining the group help them?
Define the purpose
•How do the users currently communicate?
How might this impact their participation?
How much change will the “new way of learning” bring?
Explore current communication channels
10. #3: Social Media Use
Begin with
a tool
Follow
people
Ask
questions
Share links Work out
loud
Participate Solve
problems
Have fun!
11. #4: Self-Driven Learning
Facilitate
exploratory, self-
directed learning
Support cross-
functional
knowledge and skill
sharing / learning
Foster meta-
learning skills
through
collaboration
Enable personal
knowledge
management
(PKM)
Facilitate dialogue,
discussion and
user-generated
content