SugarCRM Professional Edition compared to SuiteCRM the open source alternative

SuiteCRM is SugarCRM supercharged.
SuiteCRM uses the latest edition of SugarCRM Community Edition and includes extensions that enable users to access all the
rich functionality that previously was only available in the paid-for editions of SugarCRM Professional Edition.
SuiteCRM is entirely free. You can acquire it for no cost, modify it, use it and distribute it. It's yours to do as you please. It's open
source.
SuiteCRM is completely upgrade safe. Any capable SugarCRM consultancy will be able to modify it, support it and host it.
You can use SuiteCRM secure in the knowledge that there is a community of hundreds of thousands of users and developers that
know SugarCRM and can help with any issues.
As SuiteCRM matures we will gather a community of developers and supporters to maintain, extend and support it. Our aim for
SuiteCRM is to be the most complete and widely used open source CRM globally.
SuiteCRM will always be open source. There is no hidden agenda to charge for additional functionality. As we develop new
modules and improve existing ones the code will be made available free of charge.
SalesAgility has been developing SugarCRM since 2006. We're amongst the most knowledgeable and capable SugarCRM
consultancies anywhere in the world.

www.salesagility.com || info@salesagility.com || +44 (0) 1786 585 499 || SugarCRM consultants || www.suitecrm.com

SuiteCRM and SugarCRM Professional Compared
Legend

Detail
✔

Standard feature

$F

Free or Paid for extension from SugarForge/Exchange

Like for Like Module comparison – What's not in SuiteCRM?
Modules

SuiteCRM

SugarCRM Professional

Accounts

✔

✔

Contacts

✔

✔

Leads

✔

✔

Opportunities

✔

✔

Projects

✔

✔

Quotes

✔

✔

Calendar

✔

✔

Cases

✔

✔

Documents

✔

✔

Emails

✔

✔

Campaigns

✔

✔


Modules

SuiteCRM

SugarCRM Professional

Calls

✔

✔

Meetings

✔

✔

Tasks

✔

✔

Notes

✔

✔

Contracts

✔

✔

Invoices

✔

✔

Products

✔

✔

Product Categories

✔

✔

Workflow

✔

✔

Events

✔

✘

Report Generator

✔

✔

Maps

✔

✘

Teams Security

✔

✔

What's not in SuiteCRM? - Nothing. It has the same modules as Professional Edition and some additional modules.


Feature

SuiteCRM

Sugar Professional

Licence

Open source (GPL3)

Proprietary restrictive license

List price / user / month

free

$35 per user

List price / user / year (contractual term)

free

$420 per user

no limits

no limits

Accounts

✔

✔

Activity tracking & history

✔

✔

Business to Business (B2B) configuration

✔

✔

Business to Consumer (B2C) configuration

✔

✔

Contacts

✔

✔

Contract Management

✔

✔

Customizable sales process

✔

✔

Document and integrated content library

✔

✔

Lead capture

✔

✔

Lead routing, & assignment

✔

✔

Opportunity tracking

✔

✔

Product catalog & tracking

✔

✔

Quote management

✔

✔

Sales Forecasting

✔

✔

Sales teams

✔

✔

Application or user limits
SALES


Feature

SuiteCRM

Sugar Professional

Campaign dashboards

✔

✔

Campaigns

✔

✔

Email marketing

✔

✔

Marketing campaigns

✔

✔

Marketing reports

✔

✔

Mass email

✔

✔

Events module

✔

$F

Events Management

✔

$F

Newsletter management

✔

✔

Web to lead capture

✔

✔

Email

✔

✔

Facebook

$F

✔

Google Apps

$F

✔

LinkedIn

✔

✔

Google Maps

✔

$F

Sales Intelligence

✔

✔

Twitter

✔

✔

Marketing

Social CRM


Feature

SuiteCRM

Sugar Professional

Mobile access via Mobile Browser

✔

✔

Mobile client for Android & iPhone devices

$F

✔

Offline Mobile client for Android & iPhone devices

$F

$F

Additional language packs

✔

✔

Multi currency support

✔

✔

Customizable homepage by end user

✔

✔

Email - Plug-in for Microsoft Outlook

✔

✔

Email - archiving

✔

✔

Email - native email client

✔

✔

Email - templates & tracking

✔

✔

Google Docs integration

$F

✔

Landing pages

✔

✔

Microsoft Word & Excel integration

✔

✔

Multiple home pages and dashboards

✘

✔

Multi-tasking

✔

✔

Mobile CRM

Global CRM

Productivity


Feature

SuiteCRM

Sugar Professional

Quick Create

✔

✔

Reminders, alerts and pop-ups

✔

✔

Search – Full Text Search

✔

✔

Search – without leaving current module

✔

✔

Shared calendar

✔

✔

Tasks

✔

✔

Advanced charts

✔

✔

Custom reports

✔

✔

Customizable forecasting

✔

✔

Dashboards

✔

✔

Dashboards - customizable

✔

✔

Dashboards - multiple on homepage

✔

✔

Dashboards - opportunities by lead source

✔

✔

Dashboards - sales pipeline

✔

✔

Pre-built Reports

✔

✔

Read-only report access

✔

✔

Scheduled reports

✔

✔

Reporting


Feature

SuiteCRM

Sugar Professional

Activity Streams with social media integration

✔

✔

Activity management

✔

✔

Document management and attachments

✔

✔

Document management in the Cloud

✔

✔

Dynamic teams

✔

✔

Online Meetings

✘

✔

Team notices

✔

✔

Workflow automation

✔

✔

Project management

✔

✔

Gantt Charts and Grids

✘

✔

Employee directory

✔

✔

Assignment notification

✔

✔

Calculated Fields

✘

✔

Configure tabs

✔

✔

Convert lead form

✔

✔

Custom fields

✔

✔

Dependent Dropdowns

✔

✔

Image fields

✔

✔

Workflow automation rules

✔

✔

Drag-and-drop custom layouts

✔

✔

User Interface configuration

✔

✔

Collaboration


Feature

SuiteCRM

Sugar Professional

Drag to customize home page

✔

✔

Rename fields, tabs and labels

✔

✔

Multiple tabs on the home page

✔

✔

Custom modules

✔

✔

Custom record types

✔

✔

Open Source

✔

✘

PHP code development

✔

✔

Customer owns code changes

✔

✘

Test customizations in development sandbox

✔

✔

Cloud Connectors

✔

✔

Web-services API - SOAP

✔

✔

Web-services API - REST

✔

✔

Access control by User

✔

✔

Access control by Team

✔

✔

Access control by Role

✔

✔

LDAP / Microsoft Active Directory

✔

✔

Customization

Integration


Feature

SuiteCRM

Sugar Professional

✔

✔

Data import

✔

✔

Data import from Google Contacts and Linkedin

$F

✔

Data import de-duplication

✔

✔

Relational database backup

✔

✔

Multi-instance database

✔

✔

Support for Microsoft SQL Server

✔

✔

Support for MySQL database

✔

✔

Support for Oracle database

✘

✘

Support for DB2 database

✘

✘

Security
Advanced password management
Data management and data back-up


SugarCRM Professional Edition compared to SuiteCRM the open source alternative

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