1. CURRICULAM VITAE
SALMA DURRANI
+971508692354
OBJECTIVE
______________________________________________________________________________________
To contribute to your organization’s success through the use of exceptional customer service
skills, education and experience that I have gained with my various job profile to achieve positive
results.
EMPLOYMENT HISTORY
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PHOENIX LOGISTICS LLC & ONE STOP TOURISM (July 2011 - Till Date)
As Operations Supervisor & Senior Administration coordinator
 Air import/export supervisor.
 Taking incoming client request calls in a professional and responsible manner.
 Corresponding with Agents Worldwide.
 Rate quoting within the Co. for Sales Team, Manager, Walk in Customers, Locally,
Internationally
 Handling sales coordination & calling Airlines for Adhoc Rates.
 Calogi system
 Recovery of Payments
 Maintaining accurate shipment logs.
 Communication within and outside the department.
 Coordinate with sales executives to ensure accurate service provided to their clients.
 Monitoring shipments arrival and departure.
 Maintaining AWB stocks journal
 Handling Air and sea shipments (Import/Export/Transit/Import for re-export).

2.  Doing sales coordination / follow up with old customers for shipments on behalf of the
Sales staff.
 Coordination with other operational departments
 Keeping a track of shipments handled.
 Informing customers about arrival and departure of shipments.
 Making invoices.
 Maintaining job cards for shipments.
 Other general administrative support duties as assigned.
 Coordinating with operations team that all jobs are executed properly.
 Coordinating with the accounts department.
 Create, maintain, and update hard copy trip files for all travels.
 Enter information provided by staff into the database and maintain travel database.
Communicate with staff travelers regarding their travel needs as well as the travel needs
of partners and consultants.
 Create and maintain records of all the visas processed and status of travelers.
 Send airline tickets and visa copies to travelers (including sending packages via express
mail services).
 Coordinate with finance department to invoice travelers for personal travel costs,
including sending invoices to travelers and following up with finance staff
 Provide production back up to program staff, including collecting, compiling,
assembling, reproducing, and distributing documents/materials for workshops and
conferences.
 Complete other duties as assigned.
DNATA – CARGO PARTNERS (July 2010 – February 2011)
As Cargo Telesales Agent
 Identifying new revenue opportunities by achieving an appropriate number of
outgoing calls.

3.  Providing best rates to existing and new customers by negotiating rates with key
personal of airlines dealing with Cargo Partners.
 Obtaining timely information from the airline regarding rates, airline schedules,
capacity and space availability to offer a timely and qualitative solution to the customer.
 Achieve set targets on outgoing calls and tonnage by supporting and assisting the team
and bringing in business for the department.
 Interacting with customers on daily basis to follow up on lost business, service levels
and feedback.
 Providing customer service ensuring that all the customers are attended in warm
friendly and professional manner.
 Attending to different kinds of customers and ensuring that high standard of customer
service is met at all times by providing accurate and reliable information.
 Handling all flight enquiries and booking pertaining to carriers under my portfolio
(Libyan Arab Airlines and United Airways)
HKDC TAHSEEL (November 2009 – June 2010)
Collector (Collection department for Emirates Islamic Bank & Emirates Bank)
 Follow up with customers on their outstanding amounts
 Sending out legal notices and filing the same.
 Making outgoing calls for collection
IPSOS- SURVEY COMPANY (February 2009 – October 2009 )
Data entry and customer service representative (Call Centre)
 Answering incoming calls
 Handlings customer complaints
 Conducting surveys for different products (Etisalat offers, e vision packages)
 Feeding data into the system after conducting surveys
 Compiling information and analyzing customer trend trough statistics and reports.
TRAININGS ATTENDED
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 Aviation Security Training Level – 1 (Emirates Group Security)

4.  Dangerous Goods Handling (Emirates Aviation College)
 Cargo Product Knowledge (Emirates Aviation College)
EDUCATIONAL QUALIFICATION
_____________________________________________________________
 Completed Bachelors of Science in Information Technology – Preston University
(Ajman)
 Completed schooling from Pakistan Islamia Higher Secondary School, Sharjah
Name of
Examination
Board/
University
School/
University of
Passing
H.S.C. F.B.I.S.E Pakistan Islamia Higher Secondary School, Sharjah
S.S.C F.B.I.S.E Pakistan Islamia Higher Secondary School, Sharjah
SKILLS & STRENGHTS
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 Completely well versed with MS-OFFICE (based packages Word, Excel, Power point)
OPEN OFFICE, INTERNET.
 Working Experience with most of all OPERATING SYSTEMS (WINDOWS 2000,
WINDOWS 98, WINDOWS XP, WINDOWS VISTA).
 Good communication skills
 Practical thinker
 Ability to manage multiple tasks in a pressured environment
 Dedication and drive as a hard-working individual
 Hardworking and Punctual
PERSONAL INFORMATION
Father’s Name: Liaqat Ali Durrani
E-mail: sal_khushi@hotmail.com
Phone: 00971 508692354
Birth Date: 15/07/1989
Gender: Female
Marital Status: Single
Nationality: Pakistani
Residential Status: UAE Resident
Language: English, Hindi, Arabic (reading and writing)
Driving License Valid UAE Driving License

5. DECLARATION
I hereby declare that the Above-mentioned information is true and to the best of my knowledge.
REFRENCES CAN BE FURNISHED UPON REQUEST

6. DECLARATION
I hereby declare that the Above-mentioned information is true and to the best of my knowledge.
REFRENCES CAN BE FURNISHED UPON REQUEST