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Leading through a crisis


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This is a slide based on the book on crisis management.Everyone has to build this quality.

Published in: Career
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Leading through a crisis

  2. 2.  Leadership is to have inspired, energized followers. -Warren.G. Bennis  The Cult of the heroic leader remain strong. - Loren Gary  The Crisis is a change – sudden or evolving – that results in an urgent problem that must be addressed immediately.
  3. 3.  Crisis are not the normal ups and downs of a business cycle those recurring problems faced in the course of taking risk and exploring new avenues of opportunities.  Yet some good can come out of these difficult experiences.  A crisis is an event that can affect or destroy an entire organization.
  4. 4. There are 4 types of crises:  Natural or Company related events  Technological breakdowns  Economic & market forces.  Business relationship crises.
  5. 5. In the category two types of crises fall i.e.  Uncontrollable natural events: 1. They strike unexpectedly. 2. This event may take the form of an earthquake, typhoon, tornado,hurricane,bizzards,flood,fire,or some natural disaster that crushes buildings, destroys infrastructures and interrupts the communication.  Health & environmental disaster: 1. A health and environmental disaster related to a company is a disastrous event that, though it not necessarily caused by a company is directly related to the company.
  6. 6.  The company is either responsible or perceived to be responsible for dealing with it. For example:  An outsiders tampers with the product that will not only harms consumers but also damages the overall image of the company.  Serious product problems come to light.  Environmental pollutions is unknowingly caused by your company in years past.  Catastrophic accidents like oil spills, radiation, leakage, occur in company’s watch.
  7. 7.  In case of natural crises there is no preventive steps. But Company crises can be prevented through proper verification and preventive action taken before the happening.
  8. 8.  Everyone knows what it’s like when a company’s server goes down. Completely disaster.  In this information age we are extraordinarily dependent on technology to communicate , do research, buy, & sell.  Some of the technological problems that could turn into crisis:  Data Loss, Security Breaches, Communication Technology, Outmoded equipments.
  9. 9.  Avoid technological breakdowns by keeping computers and other systems up to date and troubleshooting quickly when problem do arise.
  10. 10.  With global economy and high speed information, markets and economies change far more rapidly than before. Such as:  Market swings  Trends  Investment bubbles
  11. 11.  Avoid ongoing financial crises by fully funding development projects from the beginning.
  12. 12.  All business depend on people within the company and outside.  When crucial period comes such as:  Vendor fails to deliver critical supplies.  When an employee is caught embezzling money from a client account.  When major customer goes out of the business.
  13. 13.  Avoid relationship crises by confronting and Negotiating problems before they escalate.
  14. 14.  Avoiding the crisis  Preparing to manage the crisis  Recognizing the crisis  Containing the crisis  Resolving the crisis  Learning from the crisis
  15. 15.  Facing the crisis- turning fear into positive action  Being vigilant- watching for new development & recognizing the importance.  Maintaining focus on the priorities-ensuring that people are safe first.  Assessing and responding- to what is in his or her control and ignoring what is not.