Sam‟s History 2005- Started working at Lickety Split as a dishwasher 2006- Trained to become a waitress (2006 at North Adams Chowder Cook-Off) 2007- Learned how to work in the kitchen (Make sandwiches, cater, etc) 2011- With networking, landed an internship at MASS MoCA 2012- Became the Event Management Intern at Lickety Split
Internship Experience Learned a lot more than I already knew Networking Comfort zone Relationships Professional Knowledgable Time Management Flexible company
Lickety Split History 1996- Opened with ice cream their main focus (Williamstown, MA) 1999- Moved to the lobby of MASS MoCA, and added food to the menu (North Adams, MA) 2000- Started doing catering 2012- Hired a head chef for the first time
Mission Statement Our mission is to serve our guests in the best way possible, whether local or tourists. With our space that has tons of history behind it, we want our visitors to feel at home while enjoying our food. Endless sandwich selections, fresh quiche and soup daily, and home-made ice cream keeps everyone healthy and happy. We pride in using local products for our everyday projects.
Organizational Chart Owners Chef & Manager Interns Waitresses
Intern Tasks Prep catering orders Deliver catering orders Set-up and clean-up at venue after meals Serve artists that perform at MASS MoCA Manage Grab „n Go Cooler to increase revenue
Grab „n Go Project• Creative?• Time/Last?• Sellable?• Price?• Quantity vs. Quality?
Catering Project Time Management Phone number/Contact Information Double Check Supplies Easy to transport
Professional Skills Time Management On time, if not early, every shift When had multiple tasks, planned my time wisely Organization Kept lists Organized work space Multi-Tasking Made sure I got everything done
Coursework vs. Internship Layout (Dining Service Management) Time Management (All) “Customers are always right” (All) Organization (All) Strategic Management (Senior Seminar)
Personal Reflection Great experience Flexibility Professionalism Knowledgeable Hard work Work way up