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10 Worst practices for
SharePoint intranets
Sam Marshall
UK, GMT
April 16th /17th, 2014
•  SharePoint & Intranet
•  Strategy
•  Adoption
•  Internal Comms &
Collaboration
•  15 years intranet and digital
workplace
•  Former global portal manager
at Unilever
Owner
ClearBox Consulting
Chester
UK
Contact
@sammarshall
sam@clearbox.co.uk
www.clearbox.co.uk
…but it’s a lot
cheaper to learn
from someone
else’s
— 
— 
— 
“Internal communication is the process by
which the bosses tell everyone what is
happening, followed by a feedback stage
where everyone can tell the bosses what
is really happening.”
—Guy Browning
— 
— 
— 
For more: www.clearbox.co.uk/executive-blogging-how-to-get-started/
— 
— 
— 
Things on an intranet
home page
Message from CEO
Quarterly results
Lunch
menu
Things people want from an
intranet
For sale &
wanted
My own
documents
Bonus
calculation
Rumours
Expense forms
Photos of office
party
Phone numbers
Pictures of SVPs
Stock price
Mission statement
Weather
— 
— 
— 
http://lego.wikia.com/wiki/File:Lego_lotr_2012_gollum-600x450.jpg
Team collaboration
Team or Wiki site
Teams
My Site
C: Drive
Personal
Group Intranet
Publishing site
Every-
one
Department Site
Team or Publishing Site
Peers
Communicating
Collaborating
Team collaboration
Team or Wiki site
Teams
My Site
C: Drive
Personal
Group Intranet
Publishing site
Every-
one
Department Site
Team or Publishing Site
Peers
X
X
X
X
X
X
?
?
?
?
?
hours days weeks yearsmonths
suitability
Phone  IM
Video / Web
Conf / Lync
duration of collab.
Yammer /
Chatter /
Tibbr etc.
Doc Management
email
Team sites
mins.
?
— 
— 
— 
— 
You only need a 200 page
governance document if you
plan to hit somebody with it as
a means of enforcement
Steering
Policy
Templates
Monitoring
Training
www.clearbox.co.uk/
intranet_content/
People team IT team
Capability	
   Benefit	
   Outcome	
  
Strategic	
  Goals	
  
Feature	
  
“One”	
  Organisation	
  
Single	
  identity	
  All	
  employees	
  see	
  
same	
  msg.	
  Corp-­‐Wide	
  Comms	
  News	
  Hub	
  
Customer	
  satisfaction	
  
2-­‐way	
  comms	
  
Employee	
  
engagement	
  
Less	
  churn	
  
Time	
  savings	
   Response	
  times	
  faster	
  
Fewer	
  outages	
  Better	
  stock	
  control	
  
Community	
  
discussions	
  
SAP	
  Dashboard	
  
Quicker	
  access	
  to	
  
data	
  
Single	
  place	
  to	
  
collaborate	
  
Flexible	
  project	
  
resourcing	
  
Best	
  people	
  on	
  a	
  task	
  
Team	
  Sites	
  
•  Sets out how the intranet supports the organisation’s
strategy
•  Is responsive to changes in business need
•  Has clear, time-bound milestones
•  Addresses people and behaviour issues
If you have been affected by any of these
issues…
15 years intranet and digital
workplace
Former global portal manager at
Unilever
Benchmarked over 40 intranets
Comms, KM & IT background
Owner
ClearBox Consulting
Chester
UK
Contact
@sammarshall
sam@clearbox.co.uk
www.clearbox.co.uk
10 Worst practices for SharePoint intranets
10 Worst practices for SharePoint intranets
10 Worst practices for SharePoint intranets

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10 Worst practices for SharePoint intranets

  • 1. 10 Worst practices for SharePoint intranets Sam Marshall UK, GMT April 16th /17th, 2014
  • 2. •  SharePoint & Intranet •  Strategy •  Adoption •  Internal Comms & Collaboration •  15 years intranet and digital workplace •  Former global portal manager at Unilever Owner ClearBox Consulting Chester UK Contact @sammarshall sam@clearbox.co.uk www.clearbox.co.uk
  • 3. …but it’s a lot cheaper to learn from someone else’s
  • 4.
  • 5.
  • 7.
  • 8.
  • 9.
  • 10. “Internal communication is the process by which the bosses tell everyone what is happening, followed by a feedback stage where everyone can tell the bosses what is really happening.” —Guy Browning
  • 12.
  • 15.
  • 16. Things on an intranet home page Message from CEO Quarterly results Lunch menu Things people want from an intranet For sale & wanted My own documents Bonus calculation Rumours Expense forms Photos of office party Phone numbers Pictures of SVPs Stock price Mission statement Weather
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29. Team collaboration Team or Wiki site Teams My Site C: Drive Personal Group Intranet Publishing site Every- one Department Site Team or Publishing Site Peers Communicating Collaborating
  • 30. Team collaboration Team or Wiki site Teams My Site C: Drive Personal Group Intranet Publishing site Every- one Department Site Team or Publishing Site Peers X X X X X X ? ? ? ? ?
  • 31. hours days weeks yearsmonths suitability Phone IM Video / Web Conf / Lync duration of collab. Yammer / Chatter / Tibbr etc. Doc Management email Team sites mins. ?
  • 32.
  • 34.
  • 35.
  • 36. You only need a 200 page governance document if you plan to hit somebody with it as a means of enforcement
  • 37.
  • 40.
  • 41.
  • 42.
  • 43.
  • 45.
  • 46.
  • 47.
  • 48.
  • 49.
  • 50.
  • 51.
  • 52. Capability   Benefit   Outcome   Strategic  Goals   Feature   “One”  Organisation   Single  identity  All  employees  see   same  msg.  Corp-­‐Wide  Comms  News  Hub   Customer  satisfaction   2-­‐way  comms   Employee   engagement   Less  churn   Time  savings   Response  times  faster   Fewer  outages  Better  stock  control   Community   discussions   SAP  Dashboard   Quicker  access  to   data   Single  place  to   collaborate   Flexible  project   resourcing   Best  people  on  a  task   Team  Sites  
  • 53. •  Sets out how the intranet supports the organisation’s strategy •  Is responsive to changes in business need •  Has clear, time-bound milestones •  Addresses people and behaviour issues
  • 54. If you have been affected by any of these issues…
  • 55. 15 years intranet and digital workplace Former global portal manager at Unilever Benchmarked over 40 intranets Comms, KM & IT background Owner ClearBox Consulting Chester UK Contact @sammarshall sam@clearbox.co.uk www.clearbox.co.uk