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AUTHENTICITY CURVE
SANGRAM VAJRE
How To Engage Your Customer and Future Customers, Better
THE
#FlipMyFunnel 2018 B2B Sales and Marketing Conference
Brutal
Truth
3 Stages
of the
Authenticity
Curve
How do you
practice
Authenticity?
@sangramvajre #FlipMyFunnel #ABM
#FlipMyFunnel 2018 B2B Sales and Marketing Conference
BRUTAL TRUTH
@sangramvajre #FlipMyFunnel #ABM
#FlipMyFunnel 2018 B2B Sales and Marketing Conference
In B2B, the value of Marketing is
defined by _______
@sangramvajre #FlipMyFunnel #ABM
#FlipMyFunnel 2018 B2B Sales and Marketing Conference
In B2B, the value of Marketing is
defined by Sales
@sangramvajre #FlipMyFunnel #ABM
#FlipMyFunnel 2018 B2B Sales and Marketing Conference
AGREE OR DISAGREE?
@sangramvajre #FlipMyFunnel #ABM
#FlipMyFunnel 2018 B2B Sales and Marketing Conference
“Account-based marketing” is here to stay!
@sangramvajre #FlipMyFunnel #ABM
#FlipMyFunnel 2018 B2B Sales and Marketing Conference
ABM is B2B
@sangramvajre #FlipMyFunnel #ABM
#FlipMyFunnel 2018 B2B Sales and Marketing Conference
Authenticity-Based Marketing
noun
1. The business philosophy of expressing courage and empathy.
Sangram’s ABM Dictionary
@sangramvajre #FlipMyFunnel #ABM
#FlipMyFunnel 2018 B2B Sales and Marketing Conference
3 STAGES
OF THE
AUTHENTICITY CURVE
@sangramvajre #FlipMyFunnel #ABM
#FlipMyFunnel 2018 B2B Sales and Marketing Conference
The Authenticity Curve
TRANSACTIONS
>> Leads
LEVEL OF ENGAGEMENT
Volume
@sangramvajre #FlipMyFunnel #ABM
AUTHENTICITY
#FlipMyFunnel 2018 B2B Sales and Marketing Conference
2000
Email
2005
Marketing
Automation
2010
Predictive
2015 & Beyond
ABM
Less than 1% leads turn into customers
@sangramvajre #FlipMyFunnel #ABM
#FlipMyFunnel 2018 B2B Sales and Marketing Conference
Stage 1: Transactions (leads)
LinkedIn Calls EmailForm-fill
F R O M S T A T U S Q U O T O A U T H E N T I C I T Y
STATUS QUO
AUTHENTICITY
@sangramvajre #FlipMyFunnel #ABM
#FlipMyFunnel 2018 B2B Sales and Marketing Conference
The Authenticity Curve
TRANSACTIONS
>> Leads
ALLBOUND
>> Accounts
LEVEL OF ENGAGEMENT
Engagement is the
new measurement.
Volume
@sangramvajre #FlipMyFunnel #ABM
AUTHENTICITY
#FlipMyFunnel 2018 B2B Sales and Marketing Conference
Lead-Based Funnel Account-Based Funnel
Allbound
Allbound >> Accounts
@sangramvajre #FlipMyFunnel #ABM
#FlipMyFunnel 2018 B2B Sales and Marketing Conference
Allbound >> Accounts
Demand Gen
Customer Marketing
Pre-
targeting
Account
Nurture
Lead-to-
Account
Nurture
Pipeline
Acceleration
Wake the
Dead
Renewal
& Upsell
Land &
Expand
Net New Interest Opportunity Dead Opp Renewal & ExpansionBuying Stage
Lead-Based
Strategy
ABM
Strategy
Sales Pipeline
@sangramvajre #FlipMyFunnel #ABM
#FlipMyFunnel 2018 B2B Sales and Marketing Conference
Stage 2: Allbound (accounts)
Direct Mail Conversations VideoAds
F R O M S T A T U S Q U O T O A U T H E N T I C I T Y
STATUS QUO
AUTHENTICITY
@sangramvajre #FlipMyFunnel #ABM
#FlipMyFunnel 2018 B2B Sales and Marketing Conference
The Authenticity Curve
TRANSACTIONS
>> Leads
ALLBOUND
>> Accounts
ONETEAM
>> Customer-Centric
LEVEL OF ENGAGEMENT
Engagement is the
new measurement.
Volume
You only serve customers
And future customers.
@sangramvajre #FlipMyFunnel #ABM
AUTHENTICITY
#FlipMyFunnel 2018 B2B Sales and Marketing Conference
OneTeam >> Customer-Centric
@sangramvajre #FlipMyFunnel #ABM
#FlipMyFunnel 2018 B2B Sales and Marketing Conference
ABM OneTeam Scorecard
Measure conversion through the account-based funnel
@sangramvajre #FlipMyFunnel #ABM
#FlipMyFunnel 2018 B2B Sales and Marketing Conference @sangramvajre #FlipMyFunnel #ABM
OneTeam is a Growth Strategy
35% 20 DAYS125%
ACV
Win Rate from
First Meeting
Annual
Contract Value
Sales Cycle
Velocity
FASTER SALES CYCLE
#FlipMyFunnel 2018 B2B Sales and Marketing Conference
Stage 3: OneTeam (Customer-Centric)
Upselling or Cross Selling Signing Contracts CustomersCompany-Focused Messaging
F R O M S T A T U S Q U O T O A U T H E N T I C I T Y
STATUS QUO
AUTHENTICITY
@sangramvajre #FlipMyFunnel #ABM
#FlipMyFunnel 2018 B2B Sales and Marketing Conference
The Authenticity Curve
TRANSACTIONS
>> Leads
ALLBOUND
>> Accounts
ONETEAM
>> Customer-
Centric
LEVEL OF ENGAGEMENT
Engagement is the
new measurement.
Volume
You only serve customers
And future customers.
How
much
do you
really
care?
@sangramvajre #FlipMyFunnel #ABM
AUTHENTICITY
#FlipMyFunnel 2018 B2B Sales and Marketing Conference
SO LET’S REMEMBER…
@sangramvajre #FlipMyFunnel #ABM
#FlipMyFunnel 2018 B2B Sales and Marketing Conference
In B2B, the value of Marketing is
defined by Sales
@sangramvajre #FlipMyFunnel #ABM
#FlipMyFunnel 2018 B2B Sales and Marketing Conference @sangramvajre #FlipMyFunnel #ABM
determined by _________
In life, your impact is
#FlipMyFunnel 2018 B2B Sales and Marketing Conference @sangramvajre #FlipMyFunnel #ABM
In life, your impact is
determined by Your Authenticity
#FlipMyFunnel 2018 B2B Sales and Marketing Conference
HOW DO YOU PRACTICE
AUTHENTICITY?
@sangramvajre #FlipMyFunnel #ABM
THANK YOU!
In the spirit of authenticity, directly connect with me as human:
404.944.8665Sangram.Vajre@terminus.com@SangramVajre
FOLLOW ME EMAIL ME TEXT ME
#FlipMyFunnel 2018 B2B Sales and Marketing Conference
CONGRATULATIONS TO OUR WINNERS!
Best Pipeline
Acceleration Campaign
Best Sales Leader Best 1:1 Campaign Best Marketing
Leader
Best Account-Based
Marketing Program
Best ABM
Campaign at Scale
Best Demand
Generation Campaign
ABM “Up and Comer”
Sigstr
Marketing Team
Derek Grant
SalesLoft
Amber Bogie
Planview
Brian Kardon
Fuze
Daniel Day, Hermi Ruiz
and Breanna Gaul
Snowflake
Heidi Vandermeer
Uberflip
Daniel Englebretson
Phononic
Jeremy Middleton
& Caroline Japic
Pramata

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The Authenticity Curve: How to engage your customer and future customers, better

  • 1. AUTHENTICITY CURVE SANGRAM VAJRE How To Engage Your Customer and Future Customers, Better THE
  • 2. #FlipMyFunnel 2018 B2B Sales and Marketing Conference Brutal Truth 3 Stages of the Authenticity Curve How do you practice Authenticity? @sangramvajre #FlipMyFunnel #ABM
  • 3. #FlipMyFunnel 2018 B2B Sales and Marketing Conference BRUTAL TRUTH @sangramvajre #FlipMyFunnel #ABM
  • 4. #FlipMyFunnel 2018 B2B Sales and Marketing Conference In B2B, the value of Marketing is defined by _______ @sangramvajre #FlipMyFunnel #ABM
  • 5. #FlipMyFunnel 2018 B2B Sales and Marketing Conference In B2B, the value of Marketing is defined by Sales @sangramvajre #FlipMyFunnel #ABM
  • 6. #FlipMyFunnel 2018 B2B Sales and Marketing Conference AGREE OR DISAGREE? @sangramvajre #FlipMyFunnel #ABM
  • 7. #FlipMyFunnel 2018 B2B Sales and Marketing Conference “Account-based marketing” is here to stay! @sangramvajre #FlipMyFunnel #ABM
  • 8. #FlipMyFunnel 2018 B2B Sales and Marketing Conference ABM is B2B @sangramvajre #FlipMyFunnel #ABM
  • 9. #FlipMyFunnel 2018 B2B Sales and Marketing Conference Authenticity-Based Marketing noun 1. The business philosophy of expressing courage and empathy. Sangram’s ABM Dictionary @sangramvajre #FlipMyFunnel #ABM
  • 10. #FlipMyFunnel 2018 B2B Sales and Marketing Conference 3 STAGES OF THE AUTHENTICITY CURVE @sangramvajre #FlipMyFunnel #ABM
  • 11. #FlipMyFunnel 2018 B2B Sales and Marketing Conference The Authenticity Curve TRANSACTIONS >> Leads LEVEL OF ENGAGEMENT Volume @sangramvajre #FlipMyFunnel #ABM AUTHENTICITY
  • 12. #FlipMyFunnel 2018 B2B Sales and Marketing Conference 2000 Email 2005 Marketing Automation 2010 Predictive 2015 & Beyond ABM Less than 1% leads turn into customers @sangramvajre #FlipMyFunnel #ABM
  • 13. #FlipMyFunnel 2018 B2B Sales and Marketing Conference Stage 1: Transactions (leads) LinkedIn Calls EmailForm-fill F R O M S T A T U S Q U O T O A U T H E N T I C I T Y STATUS QUO AUTHENTICITY @sangramvajre #FlipMyFunnel #ABM
  • 14. #FlipMyFunnel 2018 B2B Sales and Marketing Conference The Authenticity Curve TRANSACTIONS >> Leads ALLBOUND >> Accounts LEVEL OF ENGAGEMENT Engagement is the new measurement. Volume @sangramvajre #FlipMyFunnel #ABM AUTHENTICITY
  • 15. #FlipMyFunnel 2018 B2B Sales and Marketing Conference Lead-Based Funnel Account-Based Funnel Allbound Allbound >> Accounts @sangramvajre #FlipMyFunnel #ABM
  • 16. #FlipMyFunnel 2018 B2B Sales and Marketing Conference Allbound >> Accounts Demand Gen Customer Marketing Pre- targeting Account Nurture Lead-to- Account Nurture Pipeline Acceleration Wake the Dead Renewal & Upsell Land & Expand Net New Interest Opportunity Dead Opp Renewal & ExpansionBuying Stage Lead-Based Strategy ABM Strategy Sales Pipeline @sangramvajre #FlipMyFunnel #ABM
  • 17. #FlipMyFunnel 2018 B2B Sales and Marketing Conference Stage 2: Allbound (accounts) Direct Mail Conversations VideoAds F R O M S T A T U S Q U O T O A U T H E N T I C I T Y STATUS QUO AUTHENTICITY @sangramvajre #FlipMyFunnel #ABM
  • 18. #FlipMyFunnel 2018 B2B Sales and Marketing Conference The Authenticity Curve TRANSACTIONS >> Leads ALLBOUND >> Accounts ONETEAM >> Customer-Centric LEVEL OF ENGAGEMENT Engagement is the new measurement. Volume You only serve customers And future customers. @sangramvajre #FlipMyFunnel #ABM AUTHENTICITY
  • 19. #FlipMyFunnel 2018 B2B Sales and Marketing Conference OneTeam >> Customer-Centric @sangramvajre #FlipMyFunnel #ABM
  • 20. #FlipMyFunnel 2018 B2B Sales and Marketing Conference ABM OneTeam Scorecard Measure conversion through the account-based funnel @sangramvajre #FlipMyFunnel #ABM
  • 21. #FlipMyFunnel 2018 B2B Sales and Marketing Conference @sangramvajre #FlipMyFunnel #ABM OneTeam is a Growth Strategy 35% 20 DAYS125% ACV Win Rate from First Meeting Annual Contract Value Sales Cycle Velocity FASTER SALES CYCLE
  • 22. #FlipMyFunnel 2018 B2B Sales and Marketing Conference Stage 3: OneTeam (Customer-Centric) Upselling or Cross Selling Signing Contracts CustomersCompany-Focused Messaging F R O M S T A T U S Q U O T O A U T H E N T I C I T Y STATUS QUO AUTHENTICITY @sangramvajre #FlipMyFunnel #ABM
  • 23. #FlipMyFunnel 2018 B2B Sales and Marketing Conference The Authenticity Curve TRANSACTIONS >> Leads ALLBOUND >> Accounts ONETEAM >> Customer- Centric LEVEL OF ENGAGEMENT Engagement is the new measurement. Volume You only serve customers And future customers. How much do you really care? @sangramvajre #FlipMyFunnel #ABM AUTHENTICITY
  • 24. #FlipMyFunnel 2018 B2B Sales and Marketing Conference SO LET’S REMEMBER… @sangramvajre #FlipMyFunnel #ABM
  • 25. #FlipMyFunnel 2018 B2B Sales and Marketing Conference In B2B, the value of Marketing is defined by Sales @sangramvajre #FlipMyFunnel #ABM
  • 26. #FlipMyFunnel 2018 B2B Sales and Marketing Conference @sangramvajre #FlipMyFunnel #ABM determined by _________ In life, your impact is
  • 27. #FlipMyFunnel 2018 B2B Sales and Marketing Conference @sangramvajre #FlipMyFunnel #ABM In life, your impact is determined by Your Authenticity
  • 28. #FlipMyFunnel 2018 B2B Sales and Marketing Conference HOW DO YOU PRACTICE AUTHENTICITY? @sangramvajre #FlipMyFunnel #ABM
  • 29. THANK YOU! In the spirit of authenticity, directly connect with me as human: 404.944.8665Sangram.Vajre@terminus.com@SangramVajre FOLLOW ME EMAIL ME TEXT ME
  • 30. #FlipMyFunnel 2018 B2B Sales and Marketing Conference CONGRATULATIONS TO OUR WINNERS! Best Pipeline Acceleration Campaign Best Sales Leader Best 1:1 Campaign Best Marketing Leader Best Account-Based Marketing Program Best ABM Campaign at Scale Best Demand Generation Campaign ABM “Up and Comer” Sigstr Marketing Team Derek Grant SalesLoft Amber Bogie Planview Brian Kardon Fuze Daniel Day, Hermi Ruiz and Breanna Gaul Snowflake Heidi Vandermeer Uberflip Daniel Englebretson Phononic Jeremy Middleton & Caroline Japic Pramata