Qmagik is an automated customer flow management / queue management system. It is extremely important that the queue management system should be simple and easy to use and maintain. The Queue management system once implemented will be used mostly by the general public who visits the service organization to avail one or the other kind of service Applications of Queue Management Solution software system hospitals-clinic,banks-financial,telecom services,government office in INDIA,DUBAI,UAE,LONDON.

1. © GTI 2012-2013 All rights reserved

2. © GTI 2012-2013 All rights reserved
An innovative Software Tool
to simplify Queue
Management
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3. HOW IT WORKS ?
© GTI 2012-2013 All rights reserved
In-premise Customer Flow
Management

4. Customer walks into a Telecom Store
• Approaches QMAGIK Token Dispenser
• Select Service & Avails Token
• The newly generated Token gets added to Reception
queue and will be displayed in Receptionist’s PC
Customer Waits & watches QMAGIK Token
Display
• QMAGIK automatically prompts reception the next
person in queue
• Receptionist calls the token
• Customer walks to counter and avails the service

5. HOW IT WORKS ?
© GTI 2012-2013 All rights reserved
Mobile Based Appointment
Management

6. Customers downloads the
mobile appointment
management app and installs
in his mobile device
Customer searches for the
nearest store of the Telecom
Customers chooses, the date /
time and service. He / She will
get message confirmation
Customers visits Telecom store
on the date of appointment
Customer marks his arrival at
the token dispenser
Customer moves to the counter
when his token is called.

7. HOW IT WORKS ?
© GTI 2012-2013 All rights reserved
Online Appointment
Management

8. Customers accesses the online
appointment management system
available in the Telecom website
Customer searches for the
nearest store of the Telecom
Customers chooses, the date /
time / service to be availed.
He / She get email confirmation
Customers visits store on the
date of appointment
Customer marks his arrival at
the token dispenser
Customer moves to the counter
when his token is called.