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Increasing Usability By Creating An Actionable Websitev5
- 1. Josephine Underwood, Government of Bermuda & Sara James, Project Performance Corporation Increasing Usability by Creating an Actionable Website
- 3. Government of Bermuda’s Portal Mission To facilitate the development and progress of e-technology in the Bermuda Government in order to enable internal efficiencies and improved services to Governments clients.
- 7. Better Organizing and Creating Content
- 10. Site Redesigns
- 11. Judiciary Home Page - Before
- 12. Judiciary Home Page - After
- 14. Health Insurance Plan (HIP): Before
- 15. Health Insurance Plan (HIP): After
- 16. Best Practices
- 17. Best Practices: Usability Effectiveness Ensuring users can achieve their goals Ease of learning Ensuring users can easily learn the site Efficiency Ensuring users can complete tasks quickly Memorability Ensuring users can remember how to use and navigate the site Error prevention Prevent errors rather than creating FAQs and help lines Satisfaction Ensuring your site is one that people like using
- 21. Thank you! Sara James Senior Analyst Knowledge Management Project Performance Corporation [email_address] www.ppc.com Josephine Underwood Portal Administrator Government of Bermuda's Department of E-Government jaunderwood@gov.bm http://www.gov.bm/portal/server.pt?
Editor's Notes
- Ministry of Justice is now an actionable, user-friendly, content-driven website, and is still evolving based on user feedback; Health content is focused by topic, which is how users think about their health concerns; Ministries that previously had no interest in using the portal see the value in it and are starting to create content; Ministries that want to use the portal now understand how to write for the web, choose effective content, and are actively looking to move daily government tasks to become web-based tasks; Ministries will continue to be trained; The taxonomy will evolve until it is completely topic based (not department based); and Usability will continue to help drive the evolution of the site to ensure that the site meets the needs of the end users.