Behavioral basics for Team members: In-gradients to form a successful team and expected behavior in team members to maintain good team culture in an organization.

1. Behavioral Basics
Balaji Sathram, CSP, PMI-ACP.
Scrum master, Sabre.

2. Nothing New
People need to be reminded more often than
they need to be instructed
- Samuel Johnson (1709-1784)

3. Stochastic Theory – Pregnant Deer Scenario
Scenario: In a remote forest, a pregnant deer is about to give birth to a baby. It finds a remote grass field near by a river and slowly goes
there thinking it would be safe. As she moves slowly, she gets labor pain…. at the same moment, dark clouds gather around that area
and lightning starts a forest fire. Turning left she sees a hunter who is aiming an arrow from a distance. As she tries to move towards
right, she spots a hungry lion approaching towards her.
What can the pregnant deer do ….as she is already under labor pain?
.
.
What do you think will happen?
Will the deer survive?
Will it give birth to a fawn?
Will the fawn survive? or
Will everything be burnt by the forest fire ?
.
.
That particular moment ?
.
.
Can the deer go left ? Hunter’s arrow is pointing
Can she go right ? Hungry male lion approaching
Can she move up ? Forest fire
Can she move down ? Fierce river

4. Deer does nothing. She just focuses on giving birth to a new LIFE.
The sequence of events that happens at that fraction of a second (moment)
are as follows:
In a spur of MOMENT …a lightning strikes and blinds the eyes of the Hunter.
He releases the arrow missing and zipping past the deer. the arrow hits the
lion and injures badly. It starts to rain heavily and puts out the forest fire. At
that next MOMENT, the deer gives birth to a healthy fawn.
Anything can happen in a MOMENT in this life.
Hence, whether you are deer or a human, keep that faith and hope within
you always.

5. Write some things which you are glad
about in your life…

6. Humanity: Remember, we are all part
of the human race.

7. People are inherently good, talk to them

8. There is no good or bad… It is our
perception towards specific
moment/instance based on our
experiences/beliefs

9. From the Book: The 7 habits of Highly effective people
"I remember a mini-paradigm shift I experienced one Sunday morning on a subway in New York. People
were sitting quietly—some reading newspapers, some lost in thought, some resting with their eyes closed.
It was a calm, peaceful scene.
Then suddenly, a man and his children entered the subway car. The children were so loud and rambunctious
that instantly the whole climate changed.
The man sat down next to me and closed his eyes, apparently oblivious to the situation. The children were
yelling back and forth, throwing things, even grabbing people’s papers. It was very disturbing. And yet, the
man sitting next to me did nothing.
It was difficult not to feel irritated. I could not believe that he could be so insensitive as to let his children
run wild like that and do nothing about it, taking no responsibility at all. It was easy to see that everyone
else on the subway felt irritated, too. So finally, with what I felt was unusual patience and restraint, I turned
to him and said, 'Sir, your children are really disturbing a lot of people. I wonder if you couldn’t control them
a little more?‘
The man lifted his gaze as if to come to a consciousness of the situation for the first time and said softly,
'Oh, you’re right. I guess I should do something about it. We just came from the hospital where their
mother died about an hour ago. I don’t know what to think, and I guess they don’t know how to handle it
either.'
Can you imagine what I felt at that moment? My paradigm shifted. Suddenly I saw things differently, and
because I saw differently, I thought differently, I felt differently, I behaved differently. My irritation vanished.
I didn’t have to worry about controlling my attitude or my behavior; my heart was filled with the man’s pain.
Feelings of sympathy and compassion flowed freely. 'Your wife just died? Oh, I’m so sorry! Can you tell me
about it? What can I do to help?‘ Everything changed in an instant...
Many people experience a similar fundamental shift in thinking when they face a life-threatening crisis and
suddenly see their priorities in a different light, or when they suddenly step into a new role, such as that of
husband or wife, parent or grandparent, manager or leader“
-Stephen R. Covey

10. Be an Explorer. Be a child. Connect

11. Regardless of what we discover, we understand and truly
believe that everyone did the best job they could, given
what they knew at the time, their skills and abilities, the
resources available, and the situation at hand.

12. Be genuine
Be honest
Be nice- Extra nice

13. First things first

14. Behind every behavior, there is a
positive intention

15. There is world between stimulus and
response. this is where character lives
- James hunter

16. Listen ‘actively’

17. Respect

18. Feedback

19. Find an excuse to win

20. Video