What is a conflict? Is conflict essential? Different Approaches to a Conflict. What is Conflict resolution? Steps to resolve conflicts.

1. By: Sayalee Pote

2. What is CONFLICT ?What is CONFLICT ?
Conflict may be defined as aConflict may be defined as a disagreement or struggledisagreement or struggle betweenbetween
people with opposing needs, ideas, beliefs, values or goals.people with opposing needs, ideas, beliefs, values or goals.

3. Is Conflict EssentialIs Conflict Essential ??
 Without conflict, growth is limited.Without conflict, growth is limited.
Conflicts are great catalysts for growth.Conflicts are great catalysts for growth.
 Without conflict there is no real reason toWithout conflict there is no real reason to
change.change.

4. ““ Show me a workplace without conflict andShow me a workplace without conflict and
I’ll show you a workplace where no one gives aI’ll show you a workplace where no one gives a
damn! ”damn! ”
-Alexander K.-Alexander K.

5. So if Conflict is essential then why doSo if Conflict is essential then why do
we need to Resolve it ?we need to Resolve it ?
The answer to this lies in the fact thatThe answer to this lies in the fact that
CONFLICTS ARE PRODUCTIVECONFLICTS ARE PRODUCTIVE
only ifonly if HANDLED CORRECTLYHANDLED CORRECTLY !!

6. ““Unresolved conflict can beUnresolved conflict can be
as poisonous to theas poisonous to the
productivity of your companyproductivity of your company
as the virus is to theas the virus is to the
computer.”computer.”

7. Five Different Approaches to aFive Different Approaches to a
Conflict:Conflict:
1.1. AvoidanceAvoidance
2.2. AccommodationAccommodation
3.3. CompromiseCompromise
4.4. CompetitionCompetition
5.5. CollaborationCollaboration

9. CCONFLICTONFLICT
RRESOLUTIONESOLUTION
Conflict Resolution is the process of attemptingConflict Resolution is the process of attempting
to resolve a dispute.to resolve a dispute.

10. 1.1. Do Not ProcrastinateDo Not Procrastinate
 Do it now!Do it now!
 Handle conflict sooner rather than later. ItHandle conflict sooner rather than later. It
only gets worse with time.only gets worse with time.
 Be willing to Resolve the conflict.Be willing to Resolve the conflict.

11. 2. Ask2. Ask
 Manage your emotionsManage your emotions
 Remain CalmRemain Calm
 ListenListen
 EmpathizeEmpathize

12. 3. Design your Approach3. Design your Approach
 Know your needsKnow your needs
 Co-operative power with AppropriateCo-operative power with Appropriate
AssertivenessAssertiveness
 Development of optionsDevelopment of options
 The WIN-WIN approach.The WIN-WIN approach.

13. 4. Mediation4. Mediation
Mediators facilitate the process by:Mediators facilitate the process by:
1.1. Understanding each participantsUnderstanding each participants
perspective.perspective.
2.2. Setting ground rules for communication.Setting ground rules for communication.
3.3. Equalizing power.Equalizing power.

14. ““ Change means movement.Change means movement.
Movement means Friction.Movement means Friction.
Only in the frictionless vacuum of aOnly in the frictionless vacuum of a
nonexistent abstract world, cannonexistent abstract world, can movement ormovement or
change occur withoutchange occur without
that abrasive friction of conflict.”that abrasive friction of conflict.”
-Saul Alinsky-Saul Alinsky