Intro to Business Organization
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This document discusses different aspects of business organization and functions. It covers topics like the various business functions including human resources, finance, operations, sales and marketing, research and development, administration and IT, and customer service. It also discusses different types of business organization structures such as hierarchical, pyramidal, entrepreneurial/centralized, collaborative, circular/flat, and matrix structures. Finally, it notes that business structures are changing and becoming less hierarchical with an emphasis on communication and collaboration across sections.
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Intro to Business Organization
- 1. B U S I N E S S O R G A N I Z AT I O N I C T 1 0 4
- 5. WHY DO WE NEED TO KNOW BUSSINESS?
- 6. WHY DO WE NEED TO KNOW BUSSINESS?
- 7. WHY DO WE NEED TO KNOW BUSSINESS? Successful business = hot ;-)
- 10. BUSINESS FUNCTIONS Human Ressources Finance & Accounting
- 11. BUSINESS FUNCTIONS Human Ressources Customer Service Finance & Accounting
- 12. BUSINESS FUNCTIONS Human Ressources Customer Service Finance & Accounting Administration & IT
- 13. BUSINESS FUNCTIONS Human Ressources Operations (Production) Customer Service Finance & Accounting Administration & IT
- 14. BUSINESS FUNCTIONS Human Ressources Sales & Marketing Operations (Production) Customer Service Finance & Accounting Administration & IT
- 15. BUSINESS FUNCTIONS Human Ressources Sales & Marketing R & D Operations (Production) Customer Service Finance & Accounting Administration & IT
- 17. HRHuman Resources Recruitment & Retention
- 18. HRHuman Resources Recruitment & Retention Professional Development & Training
- 19. HRHuman Resources Recruitment & Retention Redundancy Professional Development & Training
- 20. HRHuman Resources Recruitment & Retention Redundancy Motivation Professional Development & Training
- 21. HRHuman Resources Recruitment & Retention Redundancy Motivation Professional Development & Training Health & Safety Conditions
- 22. HRHuman Resources Recruitment & Retention Redundancy Motivation Professional Development & Training Health & Safety Conditions Liaison with trade unions
- 23. HRHuman Resources Recruitment & Retention Dismissal Redundancy Motivation Professional Development & Training Health & Safety Conditions Liaison with trade unions
- 25. SALES MARKETING AND Product – advice on new product development, product improvement, extension strategies, target markets
- 26. SALES MARKETING AND Sales Strategies Product – advice on new product development, product improvement, extension strategies, target markets
- 27. SALES MARKETING AND Market Research Sales Strategies Product – advice on new product development, product improvement, extension strategies, target markets
- 28. SALES MARKETING AND Market Research Pricing Strategies Sales Strategies Product – advice on new product development, product improvement, extension strategies, target markets
- 29. SALES MARKETING AND Market Research Pricing Strategies Sales Strategies Sales Team Product – advice on new product development, product improvement, extension strategies, target markets
- 30. SALES MARKETING AND Market Research Promotion Strategies Pricing Strategies Sales Strategies Sales Team Product – advice on new product development, product improvement, extension strategies, target markets
- 32. Research & DevelopmentRD New product development
- 33. Research & DevelopmentRD New product development Product testing
- 34. Research & DevelopmentRD New product development Competitive advantage Product testing
- 35. Research & DevelopmentRD New product development Product improvements Competitive advantage Product testing
- 36. Research & DevelopmentRD New product development Product improvements Competitive advantage Value added Product testing
- 37. Research & DevelopmentRD New product development Product improvements Competitive advantage Value added Product testing Efficiency gains
- 38. Research & DevelopmentRD New product development Product improvements Competitive advantage Value added Product testing Efficiency gains Cost savings
- 40. FINANCE & ACCOUNTS Links with all other functional areas
- 41. FINANCE & ACCOUNTS Cash flow Links with all other functional areas
- 42. FINANCE & ACCOUNTS Cash flow Raising finance Links with all other functional areas
- 43. FINANCE & ACCOUNTS Cash flow Preparing accounts Raising finance Links with all other functional areas
- 47. PRODUCTION OPERATIONS Acquiring resources Planning output – labour, capital, land Production methods
- 48. PRODUCTION OPERATIONS Acquiring resources Planning output – labour, capital, land Production methods Monitoring costs
- 49. PRODUCTION OPERATIONS Acquiring resources Planning output – labour, capital, land Production methods Monitoring costs Efficiency
- 50. PRODUCTION OPERATIONS Acquiring resources Planning output – labour, capital, land Projections on future output Production methods Monitoring costs Efficiency
- 51. CUSTOMER SERVICE
- 52. CUSTOMER SERVICE Publicity and public relations
- 53. CUSTOMER SERVICE Dealing with customer complaints Publicity and public relations
- 54. CUSTOMER SERVICE After-sales service Dealing with customer complaints Publicity and public relations
- 55. CUSTOMER SERVICE Monitoring distribution After-sales service Dealing with customer complaints Publicity and public relations
- 56. CUSTOMER SERVICE Monitoring distribution After-sales service Handling consumer enquiries Dealing with customer complaints Publicity and public relations
- 57. CUSTOMER SERVICE Monitoring distribution After-sales service Handling consumer enquiries Offering advice to consumers Dealing with customer complaints Publicity and public relations
- 70. BUSSINESS ORGANIZATION Authority Span of control Chain of Command Hierarchy Delegation Empowerment
- 72. ADMINISTRATION IT& Use of IT systems
- 73. ADMINISTRATION IT& Managing estates Use of IT systems
- 74. ADMINISTRATION IT& Managing estates Reception Use of IT systems
- 75. ADMINISTRATION IT& Managing estates Reception Clerical work Use of IT systems
- 76. ADMINISTRATION IT& Managing estates Reception Clerical work Overview of quality control Use of IT systems
- 79. ORGANIZATION CHARTSHierarchical Structure Managing Director Sales Director Marketing Director Finance Director A B C D Market Strategy Research Purchasing Manager Sales Manager Accounts Manager
- 85. ORGANIZATION CHARTSEntrepreneurial / Centralized R&D Marketing Sales Production Finance MD
- 96. CHARTS ORGANIZATION Changes to business structures
- 97. CHARTS ORGANIZATION Changes to business structures Linked to new thinking on leadership and management
- 98. CHARTS ORGANIZATION Changes to business structures Linked to new thinking on leadership and management Less hierarchical
- 99. CHARTS ORGANIZATION Changes to business structures Linked to new thinking on leadership and management Less hierarchical Global businesses – more complex structures
- 100. CHARTS ORGANIZATION Changes to business structures Linked to new thinking on leadership and management Less hierarchical Emphasis on communication and collaboration between sections Global businesses – more complex structures