Operating in a fast-paced environment, Soar Print are a 24-hour operation with an account management team available around the clock. Printers work three shifts a day, six days a week. The business has ISO 9001:2015 accreditation, with performance targets set for all aspects of their business including staff training, print production, quality control and plant maintenance. The fact that changes to processes were difficult to make and therefore time consuming, didn’t help to ease their already heavy workload. And once the process changes were completed, it was tricky to see which edits were the most recent ones.

1. © Promapp Solutions Limited 2017 I www.promapp.com
Replicating lean success
Soar Print
Industry:
Print and Packaging
Business Benefits:
• Resolved quality issues
• Improved turnaround
times
• Updated processes,
real time
• Engaged staff,
connected with business
improvement
• Centralized processes,
accessible to teams
• Lean initiatives,
supported by a
complementary platform
Dissatisfied with the rise in quality issues and the increase in turnaround times, the team
at Soar Print knew it was time for change. Staff were rarely using existing processes and
procedures which were wordy, unclear and hard to find.
Operating in a fast-paced environment, Soar Print are a 24-hour operation with an account management team available around the
clock. Printers work three shifts a day, six days a week. The business has ISO 9001:2015 accreditation, with performance targets set
for all aspects of their business including staff training, print production, quality control and plant maintenance.
The fact that changes to processes were difficult to make and therefore time consuming, didn’t help to ease their already heavy
workload. And once the process changes were completed, it was tricky to see which edits were the most recent ones.
Committed to excellence
As a leading printing services company, Soar Print continually focus on their business performance. When lean and process
management were identified as key requirements for continued success, the business set about implementing changes to meet those
demands.
To achieve their lean objectives, Soar Print committed to being part of an Auckland Lean Cluster, and Promapp was selected to resolve
their process management concerns.
“It quickly became apparent Promapp made processes and procedures far easier for the team to find and take in, in contrast to the old
method which was too wordy and rarely used by staff,” says Jenny Carter, Finance Director at Soar Print.
Editing processes became easier, and things like version control and notifications were automatically taken care of. The result was less
time spent on administering and more time identifying and implementing improvements.

2. © Promapp Solutions Limited 2017
www.promapp.com
Replicating lean success
Soar Print
A winning combination
While lean focuses on how to make processes effective, Promapp
provides the platform for easy visual representation and enables
effective change management of processes and procedures.
Continuous improvement is a major driver at Soar Print, so the
improvement module has been particularly beneficial to their business.
Along with helping them improve their processes, they can also capture
and track improvement opportunities, which often originate from their
teams on the floor who are encouraged to submit ideas for process
improvement.
Root cause analysis has also improved the organization’s efficiencies by helping them to identify issues that cause rework. By tracking
those and assigning them to staff, they can see a visual representation of their progress on a dashboard.
Business improvement never ends
When opportunities for process improvement are managed using Promapp, it facilitates a focus on being effective and lean. Currently
between 20 and 30 improvement ideas are raised per month and efficiently managed by shop floor teams.
Process milestones are built into business procedures to ensure they are followed every time, and Promapp is updated with process
improvements as they are implemented. For example, recently the opportunity to adjust shift changeovers was identified, which saved
30 minutes of lost production every day. The new way of working, which became standard practice, was immediately updated in
Promapp with gains made straight away.
Contact today for a free trial or join an intro to Promapp webinar to learn more.
“It quickly became apparent Promapp
made processes and procedures far easier
for the team to find and take in, in contrast
to the old method which was too wordy and
rarely used by staff.”
Jenny Carter, Finance Director,
Soar Print