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THECANNESLIONS
WRAP-UP
The official recap to the talks, trends, takeaways and winners from the
2019 Cannes Lions International Festival of Creativity.
STAND UP OR DIE
DARE TO BE HUMAN
01
02
MAKE A MARKET
OPEN FOR RENOVATION
04
05
LET EVERYONE IN03
Create more markets with new audiences and technology
A wealth of diverse resources and opportunities are knocking
Agencies continue to live through the (re)construction
Advertisers add a face to their brands and flip the conversation
Brand activism goes above and beyond challenging and changing laws
01
STAND UP OR DIE
THE LEAD
Social consciousness reached new heights at the Festival this
year as lost faith in government and media pushes consumers
to rely on brands to take a stand—as long as it’s not from the
sidelines.
It was a week of bold moves: Polish online publication Gazeta.PL
took a Titanium and Glass Lions Grand Prix for purchasing a
porn magazine just to shut it down. And French supermarket
chain Carrefour broke the law—and got it overturned—with
organic produce grown from illegal seeds (owned by agricultural
giants). They took home a Grand Prix for Creative Effectiveness
because of it.
What farmers had tried to achieve for
40 years, Carrefour achieved in eight months.
Social awareness
leads the selections
Entertainment Music jury members made social conscience one of
its leading criteria in winner selections. The goal was to recognise
work that helps achieve a higher good and inspires others to
measure creativity by the same standard. The two winning Grand
Prix awards tackled racism with a film for the album Bluesman by
rapper Baco Exu Do Blues and a music video, This is America, by
Childish Gambino.
An 8-minute film helped launch the album Bluesman by Brazilian rapper, Baco Exu Do Blues.
#nokidsincages
Madonna Badger tackled immigration policies with her Rise Up talk.
A chilling installation by Badger & Winters showed a child
mannequin sleeping under a blanket in a cage. Twenty-five of
them appeared around New York City near media companies such
as CNN in the spring. The objective: to put the results of
immigration policies right in people’s faces and make them
uncomfortable enough to do something. ‘Sharing is activism,’ said
agency founder Madonna Badger in her ‘Rise Up’ talk. ‘Sharing is
an act of protest, and this is where we can all rise up.’
Dutch chocolate brand, Tony’s Chocolonely,
addressing brand activism, spoke about how
its product was borne out of a mission to
raise awareness for child slavery.
Tony’s Chocolonely takes on child slavery in West African cocoa plantations.
The mission is in the soul of all it does, down to the chocolate bar’s
design and packaging. Uneven chunks remind consumers of the
inequality in the industry. Coining itself a ‘slave-free brand’—and
validating the claim through court cases—the brand challenges
consumers to buy candy from them vs. the massive confectioneries
and effectively creates market share one bar at a time.
Nike Church
The iconic sports brand moved away from mass media and into the
local community. In an effort to provide a safe haven for kids in
Chicago, where basketball courts had become a playground for
gunfire, Nike moved beyond the quick-turn pop-up shop and
partnered with the City of Chicago to renovate a dilapidated church,
converting it into a basketball training facility with courts, lockers and
gym. With rights to the facility for a month, Nike built local fans in a
city where basketball is a religion, and then turned it back over to the
city to
run for the community.
Nike worked with Chicago to restore and convert an old church into a basketball training facility.
Sleeping Giants
Despite death threats to his 14-year-old son, Sleeping Giants founder,
Matt Rivitz, took on tech giants Google and Facebook over brand
safety.
Matt has persevered in trying to eradicate conspiracy and hate sites
by pushing advertisers to remove their ads from those sites and from
the programmatic machines that put them there. ‘We’re a $600
billion industry. We can change hearts and minds and behaviours. We
can unplug the hate machines. We’ve got the stories, the power and
the money to do it.'
Matt Rivitz, Sleeping Giants founder
Q: WHAT ADVICE WOULD YOU GIVE PEOPLE WHO
WANT TO MAKE CHANGE BUT THEIR BOSSES DON’T?
Brilliance and perseverance. And there’s a commercial case
for it, as well. Brands are going to be left behind if they don’t
have purpose.
Jessie Macneil-Brown
Global Head of Activism, The Body Shop
IKEA and McCann Tel Aviv took a Grand Prix for
Health and Wellness for its 'ThisAbles,' a line of
adaptive add-ons and attachments created
using a 3D printer.
The product line transforms its furniture into accessible furniture
for people with disabilities. Eldar Yusupov, 32, a copywriter for
McCann Tel Aviv who has cerebral palsy, founded the line.
'We have to broaden our
definition of what makes the
world better.’
Ari Weiss
Chief Creative Officer,
DDB, North America, and Jury President,
after awarding Burger King Detour a Grand Prix
'Brands without a purpose will
have no long-term future with
Unilever.’
Alan Jope
CEO, Unilever
FOR YOUR CONSIDERATION
Purpose works when it is a
core value of your brand.
Purpose and authenticity
go hand-in-hand.
02
DARE TO BE HUMAN
THE LEAD
Advertisers put a human face on campaigns that leveraged
cultural flashpoints to form an emotional connection with
consumers.
By aligning with partners who represent core brand values,
companies were able to drop themselves smack into cultural
conversations, making their brands and products more relevant
and relatable to customers and driving a trove of Grand Prix and
Gold wins in the process.
Nike took a risk
in using Colin
Kaepernick and sticking
with him.
Steve Stoute
Founder & CEO, Translation Enterprises
Colin Kaepernick became the hero for social cause in Nike’s 'Dream Crazy'
ad by Wieden+Kennedy, launched to celebrate the brand’s 30th
Anniversary of Just Do It. 'Dream Crazy' took a Grand Prix in the inaugural
Entertainment Lions for Sport for the spot in which Kaepernick, derailed
in America for taking a knee during NFL games to protest police brutality,
encouraged viewers to believe in something, and stand up for it.
'Nike took a risk in using Colin Kaepernick and sticking with him,' said
Steve Stoute, Founder & CEO, Translation Enterprises. 'The use of
Kaepernick was so special that it’s the benchmark that creative should
take going forward.' The risk was real. But so was the reward. Nike’s sales
initially dipped but picked up, ultimately rising 31% vs. 17% for the same
three-day period the year prior.
For Nike, big risk and big reward from the Kaepernick campaign.
The New York Times defends its integrity with The Truth is Worth It.
Assailed by the President of the U.S. as being treasonous and
spreading fake news, The New York Times defended its credibility and
the free press by showcasing the newspaper’s gritty and life-risking
reporting skills through the lens of an actual reporter. ‘The Truth is
Worth It’ picked up a Grand Prix in Film Craft and other Lions.
FCB/SIX flipped the messaging with the Go Back to Africa campaign.
The agency flipped the message and took a Grand Prix in Creative
Data in doing so. For the ‘Go Back To Africa’ campaign, promoting its
54 countries as destinations, they built a database of travel imagery
showing more people of colour, currently represented in less than 6%
of all travel imagery, to promote the high-end lifestyle brand, Black &
Abroad.
The words 'Go back to Africa' appear
every three minutes on social media.
FCB/SIX found
that 70% of their target audience had
been the recipient of the term while
another 12% said they encountered it
more
than 50 times.
The Grand Prix tackled
this issue in a bold, impactful
way and changed the message.
Yasuharu Sasaki
Jury President, Creative Data,
and Head of Digital Creative, Executive Creative
Director, Dentsu
The company 'made a decision to adopt a new philosophy to put
people at the centre of all we do,' said Marcel Marcondes, Chief
Marketing Officer, Anheuser-Busch, replacing its product-as-hero
formula. Recent work paid homage to legendary baseball player
Jackie Robinson, the first black
player in Major League Baseball, and basketball great, Dwyane
Wade.
The Festival didn’t just show how
marketers added more humanity,
they told. Speakers lit up the stage
with the notion to put more humanity
in
their marketing.
Anheuser-Busch put Jackie Robinson at the center of messaging.
Visa and Mastercard both leveraged sound to make that connection with consumers. To reflect
the trust and security of the brand, Visa created a tone
at point of purchase: They began with over 200 sounds, narrowed it to 20,
and focus tested. ‘As a global brand, you need to be mindful. What’s
energetic for me isn’t for others,’ says Lynne Biggar, Chief Marketing and
Communications Officer, Visa.
Mastercard created a comprehensive programme that spans multiple musical genres across
dozens of countries to localise the Mastercard melody that can be heard in physical spaces, digital
places and voice. Raja Rajamannar, Chief Marketing and Communications Officer, said voice is
becoming a competitive advantage since consumers see 5,000 marketing images daily.
Sonic branding was increasingly explored
as a way to connect with consumers deeply on a
multisensory level — especially by financial service
brands, not typically associated with touchy, feely
relationships with their customers.
Sonic branding can tell an entire brand story in less than a second.
Right now, what we're finding
is that less polished content is
outperforming the more highly produced
cut-downs that we
do in our regular advertising.
Toto Haba
Senior Vice President Global Digital,
Benefit Cosmetics
Slick is out – perfectly,
imperfect is in.
Authenticity resonates with consumers and besides, less polished is
faster, easier and cheaper. 'People have an aversion to ads that
look like ads,' said Tim Leake, Senior Vice President and Innovation
Officer, RPA. In the talk 'Ugly Sells' Leake encouraged marketers and
advertisers to focus less on production value and art direction to be
more real and
relatable, an important brand criteria for Generation Z. Leake cited
work with social media platform TikTok that embraces the new
standard. 'If you do this artificial polished stuff it just gets between
yourself and the consumer. Nobody in the real world would talk like
commercials talk like,' said Stefan Heinrich Henriquez, Global Head
of Marketing, TikTok.
Unpolished creative can work as
hard, if not harder, than slick ads, said
Tim Leake.
03
LET EVERYONE IN
THE LEAD
The world around us may be divided, but the ad industry
united around the notion of creating a more inclusive world
for all, recognising that it makes business sense and addresses
legitimate consumer and societal needs.
If the industry paid lip service to diversity and inclusion in the past,
advertisers and marketers turned their words into actions by
creating ads and products designed to meet the needs of various
gender, race and ability groups. ‘Ten years ago we were only talking
about the big ideas and today we’re talking about the big ideas that
change the world,’ said Marcelo Lenhard,
CEO, Hands, Brazil and a Lions jury member
for Brand Experience.
Positive advancements for females have yielded greater industry
recognition and a more positive portrayal in marketing, but
everyone who’s not a white male in adland still has a long way to go.
Women run a higher risk of death in car accidents than men because car
safety has been tailored to the average male. Volvo showed that women
are 17 percent more likely to die, 47 percent more likely to be seriously
injured and 71 percent moderately injured compared to men in car
crashes as part of an effort that earned the automaker a Grand Prix in the
Festival’s first-ever Creative Strategy category.
Volvo E.V.A. initiative released data on inequity in crash safety.
Some brands don’t want to wait and are instead rewriting the past. The
Daughters of the Evolution and Goodby Silverstein & Partners created an
augmented reality app
that could help rewrite U.S. history textbooks, in which 89 percent of
stories are about men. The app allows readers to scan a portrait of a man
to unlock information about a forgotten woman in history.
Daughters of the Evolution used augmented reality to tackle the erasure of historical women in our reality.
Lessons in Herstory
With no sex education throughout the country, the men, they said, develop their views on women
from a porn magazine, The Weekend. So, they bought it up to shut it down—but not before printing
one last edition that promoted women in positive ways. Ironically, the last issue was the magazine’s
best-selling issue.
Bodyform/Libresse unleashed ‘Viva La Vulva,’ a three-minute video of dancing and singing fruits,
flowers, cupcakes, curtains, purses, and practically any other lip-moving symbolism that could
identify as a vulva. That’s a good thing, since 68% of women revealed in a brand survey that they’re
unsure what the vulva is.
Different approaches but the same result: Glass Grand Prix and Titanium for
‘The Last Issue Ever’ and Glass Gold and Titanium for ‘Viva La Vulva.’
Gazeta.PL shut down a porn magazine, but not before promoting women’s equality in the last issue.
Big, big wins went to game-changing moves
by advertisers like Polish online media brand,
Gazeta.PL, which challenged misogyny
through ‘The Last Issue Ever’.
Some of the Festival’s most potent diversity talks unfolded at Inkwell Beach, a fringe stage
organised by Adrianne Smith. She leads the Cannes Can: Diversity Collective, that’s supported by
Procter & Gamble and many others. The ad giant looked to pick up the race conversation with a
new piece of work, ‘The Look’ following last year’s Grand Prix-winning ‘The Talk.’
Addressing the dearth of diverse talent during a panel, Mike Warner, Chief Relationship Officer of
New York-based agency Egami, which worked on 'The Talk,' Sean Clayton SITO, Yusuf Chuku,
VMLY&R and Ray Goulbourne, BET, said that with eight billion people in the world there is no
shortage of BAME talent but there is a dearth of advocacy—individuals who go beyond mentoring
and actively sponsor and support people of colour. Smith’s initiative sponsors and brings young
people of colour into the agency world. ‘That’s the way forward’, said Gabrielle Union, producer,
actress, and business owner.
Procter & Gamble’s ‘The Look’ campaign
Despite advances for women, people of
colour still face challenges with racism and
underrepresentation in the industry.
Once you get a seat at the table, do not be
the happy token. You need to hold the door open wide and
bring people in. When someone gets in you have to lift some
of them up.
That’s an example of what advertising
agencies need to do.
Gabrielle Union
Producer, actress and business owner
Marlou van Rhijn shares her story as a disabled rights activist and Olympic sprinter.
Commitment to inclusion was
represented across industries and
sometimes in surprising ones,
including fashion.
The ultimate inclusion story addressed a marginalised population
whose members often and literally may not have a voice but found
one at the Festival this year.
Tommy Hilfiger, Target, IKEA, Dentsu and Nike, Microsoft and the
Canadian Down Syndrome Society earned Gold Stars and a few
Gold Lions for their work and talks that showcased the potential
and opportunity for people with disabilities.
Dentsu hosted Paralympic champion Marlou van Rhijn, who shared
her story about winning the Olympic Gold as a blade runner, and
her foundation’s partnership with Nike to help make blades more
accessible for
youths. Helping to make the shopping experience more typical for
those kids, blades and fittings are
available in some Nike stores. Rhijn noted that the
fight for disabled rights is a constant one, and in
fact the International Paralympic Committee has
to lobby prior to each Paralympic event to get
new laws for accessibility.
A Tommy Hilfiger panel addressed its adaptive fashion that fits
every kind of body, regardless of ability, while Target shared the
story of a mom who helped develop its popular Cat & Jack line.
‘Diversity and inclusion is a conversation that many are having
today but the role in our company today transcends that,’ said
Caroline Wanga, Chief Diversity Officer.
Lola Mullenlowe Madrid’s ‘Hidden Flag’ for the FELGTB, Spain’s historical LGBTQIA+ advocacy
organisation, created guerilla Pride visibility during the World Cup. The work protested Russia’s anti-
gay policies, including the labeling of Pride materials as ‘propaganda’ that could land an individual in
jail.
To build the flag, six global activists recruited people to participate in a photographic protest,
creating a moving, human Pride flag on the streets of Moscow that was celebrated around the
world.
The ‘Signs of Love’ campaign won a Gold Lion for ANZ Bank.
Gold stood at the end of the rainbow for brands that
advocated for LGBTQIA+ visibility and advocacy.
TBWAMelbourne Australia won a Gold Lion for ANZ
Bank with its ‘Signs of Love’ campaign aimed to create
safe spaces for LGBTQIA+ Australians across the country.
#ShowUs paired Getty Images and Dove to build a
database of images that better represent all
women. The project includes 5,000 images of 179
women from 39 countries that were shot by 116
women and non-binary photographers.
Visibility is important. If I had seen this
when I was 10 it would have made a
world of difference to me. It’s happening
slowly. It’s happening but not fast
enough.
FOR YOUR CONSIDERATION
Don’t do tokenism.
Don’t be taboo.
Questions to ponder:
Is gender fluidity poised to undo equality
for binary women? Will advertisers return
Lions for work that would never be made
today?
Shiva Raichandani
a principal dancer and lead instructor of London
School of Bollywood and former contestant
of Britain’s Got Talent, India’s Got Talent, and
France’s Got Talent
04
MAKE A MARKET
THE LEAD
Data has unlocked a new roadmap for marketers to build
brands and reach new niches that were previously
unreachable.
Armed with robust data insights, creativity and a challenger
mentality, today’s start-ups are disrupting business models,
challenging legacy brands by creating communities around
passion points to create and fuel new markets. No focus
groups are required. All of their research is tabulated in
purchases and spending patterns.
New blood brands such as Brandless, Away, and Hubble shared their
secret sauce, and in the process, provided legacy brands with
lessons that they can apply to their own brands. Away found an
opening in the luggage industry when one of its founders realised
that the luggage industry was built around utility and function
rather than the emotion of travel.
‘A brand today doesn’t belong to the company,’ says Matt Hofherr,
Co-Founder and Chief Strategy Officer, M/H VCCP. ‘The definition of
a brand has changed. A brand is now owned by the community, it is
owned by the consumer. They demand brands on their terms.’
The new blood models combine brand, product, and transaction all in one
package delivered all in one click.
‘The product isn’t the end widget it’s the entire funnel
and everything that goes with it,’ said Aaron Magness,
Chief Marketing Officer, Brandless, whose packaging
and name sound like a generic brand, but with data built
in, is a brand that simplifies the shopping experience through streamlined
offerings. Brandless limits its selection to ‘better everything’ across
household products rather than selling everything.
Elizabeth Geri, Matt Hofherr and Aaron Magness discuss a Brandless World.
HBO took a Grand Prix in Radio and Audio for a voice game on Alexa.
In a twist for the visually driven and high-production value
network, HBO, the channel developed and deployed two
hours' worth of gaming to Alexa Voice to promote its
show, Westworld. Using just their imaginations
and ears, more than 10,000 fans tried to solve
‘The Maze.’ Generating over 500 million earned media
impressions, ‘The Maze’ took a Grand Prix in Radio and
Audio.
Legacy brands are also using data
and technology to create new
markets as they strive to stay
relevant with consumers.
Wavio and its agency, Area 23, opened
up the market for home safety for hearing-impaired
individuals to see sounds through a plug-in device that
can identify 75 household sounds and send alerts through
a mobile app.
‘We looked at cases for inclusion, sustainability, environment, and business plans,’ said Bill Yom,
Global Creative Director, Cheil Worldwide, South Korea, Jury President, Innovation. ‘But this case is
saving lives. It’s simply saving lives. It’s something so huge you can’t deny.’
‘When we launched, we did it in a way to immediately make
a statement in a category saturated with communications
around features and functions,’ said Selena Kalvaria, Senior
Vice President, Marketing, Away. ‘Any type of emotion was
neglected. It’s the fact that luggage enables you to travel,
which is the experience everyone was craving. From the
beginning, our storytelling and community was at the heart.
The product
was launched without a product being ready
to go, so we launched with a book about travel and a
certificate to buy the luggage when
it became available.’
Away: The Perfect Luggage for the
Modern Traveler
FOR YOUR CONSIDERATION
Become a disruptor—move
faster, be nimble, stay current
with culture, and know your
customer.
‘It’s not just about selling
products any more. It’s about
shared common beliefs.’
Aaron Magness
CMO, Brandless
05
OPEN FOR RENOVATION
THE LEAD
The industry needs to evolve to keep
pace with the rapid changes affecting it, currently
making advertising more difficult to
define than ever before.
The clear message is that there is no one-size-fits-all model;
even if one model works for a certain time, it should be re-
evaluated on a regular basis. The industry should take
confidence in the fact that more businesses are moving in.
The bigger the pool of talent, the greater the opportunity for
brilliant and diverse ideas. A more varied collective of skill sets
will help the industry to broaden the definition of creativity,
and in turn, feed more impressive brand experiences. Let’s
keep this industry open for renovation.
Some even say the industry’s model has reached a
breaking point.
For an industry that prides itself on creativity and
innovation, it’s surprising that it finds transformation
easier for its partners than for itself.
But as holding company consolidations continue, the
numbers of new independents rise, and consultancies
move into the brand agency arena, what should be
deduced from all of this?
Advertising needs a massive overhaul.
Richard Carr
Managing Director, Rothco
What’s driving the change?
Increased pressure on the C-Suite for performance
Compensation and contractual issues
Questionable RFP processes
Gender and equality issues
Discontent between brands and partners
For true transformation to take place, the
industry needs to rely on the foundation it has
been built upon:
Creativity.
The new challenges presented by the industry’s evolution require our attention and creativity.
While breakthrough work was on full display this week, creative thinking must
be applied across key dimensions in this industry for a total-gut renovation,
through four principles:
1. Talent renovation
2. Evolving ways of working
3. Creative technology
4. Embracing new partnership models
1. Talent renovation
The renovation starts with an overhaul of our approach to talent.
The industry needs to combat professional and educational systems that still prevent
underrepresented communities from thriving. They should intentionally build strategies to source
and include diverse talent.
At the Festival, judges, juries and presenters lauded the high quality of creative work coming from
people outside of the industry. Looking beyond the traditional agency is a good place to start to find
ways to feed the talent funnel.
In the process, leaders should see diversity through a lens that takes into account identity along with
life experiences and careers built in other professions. This will only make the work better and more
connected.
Programs underway at Virgin Atlantic and Unilever this year saw the launch
of apprenticeships designed to better equip young marketers-to-be with
hands-on experience and mentorship with seasoned talent. Cross mentorship became a theme, as
agencies moved to create 'menternships' to round out
needs for old and young talent alike. To find and develop the next generation of talent, we must look for them where we haven’t before.
To reinvent the way we construct great work, we need new
approaches and methodologies that are inclusive and nimble.
Recalibrating the process is nothing new, but agencies like
Serviceplan and ROTHCO are inventing new methods to get
to great creative. Serviceplan’s Executive Creative Director,
Jason Romeyko, practices UberCreativity–a higher form of
creative that brings all disciplines together.
Romeyko leverages a process called the Wigwam that
delivers hundreds of ideas in three days.
2. Evolving ways of working
ROTHCO, based in Dublin, introduced ‘Polyamorous
Creativity’–a process to drive innovative work by opening up
the process
from a twosome to a sixsome (yes, sexual innuendos were
part of the presentation).
Mesa, based in Brazil, has crafted a philosophy that helps
marketers conceive, develop and prototype extraordinary
solutions in five days. Their methodology is comprised of
three elements: a leader + a team with the
knowledge + a mission. The process is underpinned with
simple rituals, but it drives
new solutions in a compressed time.
Once a week we bring together all the planners
and strategists that touch our business to meet
up and discuss our creative briefs and challenges.
Nina Bibby
CMO, 02/Telefonica
3. Creative technology
In order to move forward, the industry must wholeheartedly embrace creativity, technologically
speaking.
Of course, there are already terrific examples of this, such as the Living Dali work, which allows viewers
to interact with a posthumous deep fake version of the artist.
In creating award-winning work, Marcelo Pascoa, Head of BK Global
Marketing advocated, ‘Technology is not the enemy. Tech is what makes
the impossible, possible.’ Burger King cleaned up with a Titanium and two Grands Prix, along with a host
of Gold and Silver Lions.
This needs to be the rule, not the exception. Creativity and technology must
be at the core of everything this industry does to deliver experiences beyond consumers’ expectations.
Brian Whipple, CEO of Accenture Interactive, summed it up best. ‘We need technology and creativity to
reinvent experiences.’ This has to be our foundational philosophy, as brands aren’t just experienced
through the window of advertising–rather, they are experienced across all touchpoints.
Trolls apparently make better burgers—and campaigns.
4. Embracing new partnership models
A good deal of Festival discussion revolved around Deloitte Digital, PwC, and Accenture Interactive, as
evidenced by the capacity crowd that attended the discussion between David Droga and Brian Whipple this
week. The two leaders talked openly about Accenture Interactive’s acquisition of Droga5 and the evolution of
creativity.
While some advocated for a return to independence (#FreeDroga), David Droga explained the reason for his
decision. For him, this acquisition is ‘a way to save creativity.’ Droga felt, ‘The industry has changed, and we
need to stay ahead of the curve.’
Is this an integrated model that truly solves end-to-end client needs? Some CMOs are beginning to think so. ‘I’m
trying to bring together these different capabilities and new ways to make our marketing effective, to make… it
faster, because you need someone who understands the whole picture to help put the whole picture together,’
said Nina Bibby, Chief Marketing Officer of O2/Telefonica.
Another hotly contested topic on creativity was in-housing. The ANA recently released findings that indicate 78
percent of brand marketers now have some form of in-house agency operations today, a 20-percentage point
increase in four years. This speaks to both dissatisfaction of services rendered and brands’ desire for cheaper,
quicker, better work.
Suzanne Vranica, Wall Street Journal (left) interviews David Droga (center) and Brian
Whipple (right) about the thought process behind Accenture Interactive's purchase
of Droga5.
The reality of all this is, the industry is living with churn. Ultimately, it’s evolving to a better
place, but change is scary. Everyone needs to fight against the temptation to pull back and
duck their heads.
This new world presents this industry with enormous opportunities.
Creatives can take the lead by contributing more broadly to solve business problems. They
should redefine the creative process to include their partners in strategy, technology and
data. Collaboration fosters great ideas. The new model is a work in progress. Let’s figure it
out together.
The new model is
a work in progress.
Let’s figure it out
together.

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Cannes lions wrap_up-1

  • 1. THECANNESLIONS WRAP-UP The official recap to the talks, trends, takeaways and winners from the 2019 Cannes Lions International Festival of Creativity.
  • 2. STAND UP OR DIE DARE TO BE HUMAN 01 02 MAKE A MARKET OPEN FOR RENOVATION 04 05 LET EVERYONE IN03 Create more markets with new audiences and technology A wealth of diverse resources and opportunities are knocking Agencies continue to live through the (re)construction Advertisers add a face to their brands and flip the conversation Brand activism goes above and beyond challenging and changing laws
  • 4. THE LEAD Social consciousness reached new heights at the Festival this year as lost faith in government and media pushes consumers to rely on brands to take a stand—as long as it’s not from the sidelines. It was a week of bold moves: Polish online publication Gazeta.PL took a Titanium and Glass Lions Grand Prix for purchasing a porn magazine just to shut it down. And French supermarket chain Carrefour broke the law—and got it overturned—with organic produce grown from illegal seeds (owned by agricultural giants). They took home a Grand Prix for Creative Effectiveness because of it. What farmers had tried to achieve for 40 years, Carrefour achieved in eight months.
  • 5. Social awareness leads the selections Entertainment Music jury members made social conscience one of its leading criteria in winner selections. The goal was to recognise work that helps achieve a higher good and inspires others to measure creativity by the same standard. The two winning Grand Prix awards tackled racism with a film for the album Bluesman by rapper Baco Exu Do Blues and a music video, This is America, by Childish Gambino. An 8-minute film helped launch the album Bluesman by Brazilian rapper, Baco Exu Do Blues.
  • 6. #nokidsincages Madonna Badger tackled immigration policies with her Rise Up talk. A chilling installation by Badger & Winters showed a child mannequin sleeping under a blanket in a cage. Twenty-five of them appeared around New York City near media companies such as CNN in the spring. The objective: to put the results of immigration policies right in people’s faces and make them uncomfortable enough to do something. ‘Sharing is activism,’ said agency founder Madonna Badger in her ‘Rise Up’ talk. ‘Sharing is an act of protest, and this is where we can all rise up.’
  • 7. Dutch chocolate brand, Tony’s Chocolonely, addressing brand activism, spoke about how its product was borne out of a mission to raise awareness for child slavery. Tony’s Chocolonely takes on child slavery in West African cocoa plantations. The mission is in the soul of all it does, down to the chocolate bar’s design and packaging. Uneven chunks remind consumers of the inequality in the industry. Coining itself a ‘slave-free brand’—and validating the claim through court cases—the brand challenges consumers to buy candy from them vs. the massive confectioneries and effectively creates market share one bar at a time.
  • 8. Nike Church The iconic sports brand moved away from mass media and into the local community. In an effort to provide a safe haven for kids in Chicago, where basketball courts had become a playground for gunfire, Nike moved beyond the quick-turn pop-up shop and partnered with the City of Chicago to renovate a dilapidated church, converting it into a basketball training facility with courts, lockers and gym. With rights to the facility for a month, Nike built local fans in a city where basketball is a religion, and then turned it back over to the city to run for the community. Nike worked with Chicago to restore and convert an old church into a basketball training facility.
  • 9. Sleeping Giants Despite death threats to his 14-year-old son, Sleeping Giants founder, Matt Rivitz, took on tech giants Google and Facebook over brand safety. Matt has persevered in trying to eradicate conspiracy and hate sites by pushing advertisers to remove their ads from those sites and from the programmatic machines that put them there. ‘We’re a $600 billion industry. We can change hearts and minds and behaviours. We can unplug the hate machines. We’ve got the stories, the power and the money to do it.' Matt Rivitz, Sleeping Giants founder
  • 10. Q: WHAT ADVICE WOULD YOU GIVE PEOPLE WHO WANT TO MAKE CHANGE BUT THEIR BOSSES DON’T? Brilliance and perseverance. And there’s a commercial case for it, as well. Brands are going to be left behind if they don’t have purpose. Jessie Macneil-Brown Global Head of Activism, The Body Shop
  • 11. IKEA and McCann Tel Aviv took a Grand Prix for Health and Wellness for its 'ThisAbles,' a line of adaptive add-ons and attachments created using a 3D printer. The product line transforms its furniture into accessible furniture for people with disabilities. Eldar Yusupov, 32, a copywriter for McCann Tel Aviv who has cerebral palsy, founded the line. 'We have to broaden our definition of what makes the world better.’ Ari Weiss Chief Creative Officer, DDB, North America, and Jury President, after awarding Burger King Detour a Grand Prix 'Brands without a purpose will have no long-term future with Unilever.’ Alan Jope CEO, Unilever FOR YOUR CONSIDERATION Purpose works when it is a core value of your brand. Purpose and authenticity go hand-in-hand.
  • 12. 02 DARE TO BE HUMAN
  • 13. THE LEAD Advertisers put a human face on campaigns that leveraged cultural flashpoints to form an emotional connection with consumers. By aligning with partners who represent core brand values, companies were able to drop themselves smack into cultural conversations, making their brands and products more relevant and relatable to customers and driving a trove of Grand Prix and Gold wins in the process. Nike took a risk in using Colin Kaepernick and sticking with him. Steve Stoute Founder & CEO, Translation Enterprises
  • 14. Colin Kaepernick became the hero for social cause in Nike’s 'Dream Crazy' ad by Wieden+Kennedy, launched to celebrate the brand’s 30th Anniversary of Just Do It. 'Dream Crazy' took a Grand Prix in the inaugural Entertainment Lions for Sport for the spot in which Kaepernick, derailed in America for taking a knee during NFL games to protest police brutality, encouraged viewers to believe in something, and stand up for it. 'Nike took a risk in using Colin Kaepernick and sticking with him,' said Steve Stoute, Founder & CEO, Translation Enterprises. 'The use of Kaepernick was so special that it’s the benchmark that creative should take going forward.' The risk was real. But so was the reward. Nike’s sales initially dipped but picked up, ultimately rising 31% vs. 17% for the same three-day period the year prior. For Nike, big risk and big reward from the Kaepernick campaign.
  • 15. The New York Times defends its integrity with The Truth is Worth It. Assailed by the President of the U.S. as being treasonous and spreading fake news, The New York Times defended its credibility and the free press by showcasing the newspaper’s gritty and life-risking reporting skills through the lens of an actual reporter. ‘The Truth is Worth It’ picked up a Grand Prix in Film Craft and other Lions.
  • 16. FCB/SIX flipped the messaging with the Go Back to Africa campaign. The agency flipped the message and took a Grand Prix in Creative Data in doing so. For the ‘Go Back To Africa’ campaign, promoting its 54 countries as destinations, they built a database of travel imagery showing more people of colour, currently represented in less than 6% of all travel imagery, to promote the high-end lifestyle brand, Black & Abroad. The words 'Go back to Africa' appear every three minutes on social media. FCB/SIX found that 70% of their target audience had been the recipient of the term while another 12% said they encountered it more than 50 times.
  • 17. The Grand Prix tackled this issue in a bold, impactful way and changed the message. Yasuharu Sasaki Jury President, Creative Data, and Head of Digital Creative, Executive Creative Director, Dentsu The company 'made a decision to adopt a new philosophy to put people at the centre of all we do,' said Marcel Marcondes, Chief Marketing Officer, Anheuser-Busch, replacing its product-as-hero formula. Recent work paid homage to legendary baseball player Jackie Robinson, the first black player in Major League Baseball, and basketball great, Dwyane Wade. The Festival didn’t just show how marketers added more humanity, they told. Speakers lit up the stage with the notion to put more humanity in their marketing. Anheuser-Busch put Jackie Robinson at the center of messaging.
  • 18. Visa and Mastercard both leveraged sound to make that connection with consumers. To reflect the trust and security of the brand, Visa created a tone at point of purchase: They began with over 200 sounds, narrowed it to 20, and focus tested. ‘As a global brand, you need to be mindful. What’s energetic for me isn’t for others,’ says Lynne Biggar, Chief Marketing and Communications Officer, Visa. Mastercard created a comprehensive programme that spans multiple musical genres across dozens of countries to localise the Mastercard melody that can be heard in physical spaces, digital places and voice. Raja Rajamannar, Chief Marketing and Communications Officer, said voice is becoming a competitive advantage since consumers see 5,000 marketing images daily. Sonic branding was increasingly explored as a way to connect with consumers deeply on a multisensory level — especially by financial service brands, not typically associated with touchy, feely relationships with their customers. Sonic branding can tell an entire brand story in less than a second.
  • 19. Right now, what we're finding is that less polished content is outperforming the more highly produced cut-downs that we do in our regular advertising. Toto Haba Senior Vice President Global Digital, Benefit Cosmetics Slick is out – perfectly, imperfect is in. Authenticity resonates with consumers and besides, less polished is faster, easier and cheaper. 'People have an aversion to ads that look like ads,' said Tim Leake, Senior Vice President and Innovation Officer, RPA. In the talk 'Ugly Sells' Leake encouraged marketers and advertisers to focus less on production value and art direction to be more real and relatable, an important brand criteria for Generation Z. Leake cited work with social media platform TikTok that embraces the new standard. 'If you do this artificial polished stuff it just gets between yourself and the consumer. Nobody in the real world would talk like commercials talk like,' said Stefan Heinrich Henriquez, Global Head of Marketing, TikTok. Unpolished creative can work as hard, if not harder, than slick ads, said Tim Leake.
  • 21. THE LEAD The world around us may be divided, but the ad industry united around the notion of creating a more inclusive world for all, recognising that it makes business sense and addresses legitimate consumer and societal needs. If the industry paid lip service to diversity and inclusion in the past, advertisers and marketers turned their words into actions by creating ads and products designed to meet the needs of various gender, race and ability groups. ‘Ten years ago we were only talking about the big ideas and today we’re talking about the big ideas that change the world,’ said Marcelo Lenhard, CEO, Hands, Brazil and a Lions jury member for Brand Experience. Positive advancements for females have yielded greater industry recognition and a more positive portrayal in marketing, but everyone who’s not a white male in adland still has a long way to go.
  • 22. Women run a higher risk of death in car accidents than men because car safety has been tailored to the average male. Volvo showed that women are 17 percent more likely to die, 47 percent more likely to be seriously injured and 71 percent moderately injured compared to men in car crashes as part of an effort that earned the automaker a Grand Prix in the Festival’s first-ever Creative Strategy category. Volvo E.V.A. initiative released data on inequity in crash safety.
  • 23. Some brands don’t want to wait and are instead rewriting the past. The Daughters of the Evolution and Goodby Silverstein & Partners created an augmented reality app that could help rewrite U.S. history textbooks, in which 89 percent of stories are about men. The app allows readers to scan a portrait of a man to unlock information about a forgotten woman in history. Daughters of the Evolution used augmented reality to tackle the erasure of historical women in our reality. Lessons in Herstory
  • 24. With no sex education throughout the country, the men, they said, develop their views on women from a porn magazine, The Weekend. So, they bought it up to shut it down—but not before printing one last edition that promoted women in positive ways. Ironically, the last issue was the magazine’s best-selling issue. Bodyform/Libresse unleashed ‘Viva La Vulva,’ a three-minute video of dancing and singing fruits, flowers, cupcakes, curtains, purses, and practically any other lip-moving symbolism that could identify as a vulva. That’s a good thing, since 68% of women revealed in a brand survey that they’re unsure what the vulva is. Different approaches but the same result: Glass Grand Prix and Titanium for ‘The Last Issue Ever’ and Glass Gold and Titanium for ‘Viva La Vulva.’ Gazeta.PL shut down a porn magazine, but not before promoting women’s equality in the last issue. Big, big wins went to game-changing moves by advertisers like Polish online media brand, Gazeta.PL, which challenged misogyny through ‘The Last Issue Ever’.
  • 25. Some of the Festival’s most potent diversity talks unfolded at Inkwell Beach, a fringe stage organised by Adrianne Smith. She leads the Cannes Can: Diversity Collective, that’s supported by Procter & Gamble and many others. The ad giant looked to pick up the race conversation with a new piece of work, ‘The Look’ following last year’s Grand Prix-winning ‘The Talk.’ Addressing the dearth of diverse talent during a panel, Mike Warner, Chief Relationship Officer of New York-based agency Egami, which worked on 'The Talk,' Sean Clayton SITO, Yusuf Chuku, VMLY&R and Ray Goulbourne, BET, said that with eight billion people in the world there is no shortage of BAME talent but there is a dearth of advocacy—individuals who go beyond mentoring and actively sponsor and support people of colour. Smith’s initiative sponsors and brings young people of colour into the agency world. ‘That’s the way forward’, said Gabrielle Union, producer, actress, and business owner. Procter & Gamble’s ‘The Look’ campaign Despite advances for women, people of colour still face challenges with racism and underrepresentation in the industry.
  • 26. Once you get a seat at the table, do not be the happy token. You need to hold the door open wide and bring people in. When someone gets in you have to lift some of them up. That’s an example of what advertising agencies need to do. Gabrielle Union Producer, actress and business owner
  • 27. Marlou van Rhijn shares her story as a disabled rights activist and Olympic sprinter. Commitment to inclusion was represented across industries and sometimes in surprising ones, including fashion. The ultimate inclusion story addressed a marginalised population whose members often and literally may not have a voice but found one at the Festival this year. Tommy Hilfiger, Target, IKEA, Dentsu and Nike, Microsoft and the Canadian Down Syndrome Society earned Gold Stars and a few Gold Lions for their work and talks that showcased the potential and opportunity for people with disabilities. Dentsu hosted Paralympic champion Marlou van Rhijn, who shared her story about winning the Olympic Gold as a blade runner, and her foundation’s partnership with Nike to help make blades more accessible for youths. Helping to make the shopping experience more typical for those kids, blades and fittings are available in some Nike stores. Rhijn noted that the fight for disabled rights is a constant one, and in fact the International Paralympic Committee has to lobby prior to each Paralympic event to get new laws for accessibility. A Tommy Hilfiger panel addressed its adaptive fashion that fits every kind of body, regardless of ability, while Target shared the story of a mom who helped develop its popular Cat & Jack line. ‘Diversity and inclusion is a conversation that many are having today but the role in our company today transcends that,’ said Caroline Wanga, Chief Diversity Officer.
  • 28. Lola Mullenlowe Madrid’s ‘Hidden Flag’ for the FELGTB, Spain’s historical LGBTQIA+ advocacy organisation, created guerilla Pride visibility during the World Cup. The work protested Russia’s anti- gay policies, including the labeling of Pride materials as ‘propaganda’ that could land an individual in jail. To build the flag, six global activists recruited people to participate in a photographic protest, creating a moving, human Pride flag on the streets of Moscow that was celebrated around the world. The ‘Signs of Love’ campaign won a Gold Lion for ANZ Bank. Gold stood at the end of the rainbow for brands that advocated for LGBTQIA+ visibility and advocacy. TBWAMelbourne Australia won a Gold Lion for ANZ Bank with its ‘Signs of Love’ campaign aimed to create safe spaces for LGBTQIA+ Australians across the country.
  • 29. #ShowUs paired Getty Images and Dove to build a database of images that better represent all women. The project includes 5,000 images of 179 women from 39 countries that were shot by 116 women and non-binary photographers. Visibility is important. If I had seen this when I was 10 it would have made a world of difference to me. It’s happening slowly. It’s happening but not fast enough. FOR YOUR CONSIDERATION Don’t do tokenism. Don’t be taboo. Questions to ponder: Is gender fluidity poised to undo equality for binary women? Will advertisers return Lions for work that would never be made today? Shiva Raichandani a principal dancer and lead instructor of London School of Bollywood and former contestant of Britain’s Got Talent, India’s Got Talent, and France’s Got Talent
  • 31. THE LEAD Data has unlocked a new roadmap for marketers to build brands and reach new niches that were previously unreachable. Armed with robust data insights, creativity and a challenger mentality, today’s start-ups are disrupting business models, challenging legacy brands by creating communities around passion points to create and fuel new markets. No focus groups are required. All of their research is tabulated in purchases and spending patterns. New blood brands such as Brandless, Away, and Hubble shared their secret sauce, and in the process, provided legacy brands with lessons that they can apply to their own brands. Away found an opening in the luggage industry when one of its founders realised that the luggage industry was built around utility and function rather than the emotion of travel. ‘A brand today doesn’t belong to the company,’ says Matt Hofherr, Co-Founder and Chief Strategy Officer, M/H VCCP. ‘The definition of a brand has changed. A brand is now owned by the community, it is owned by the consumer. They demand brands on their terms.’
  • 32. The new blood models combine brand, product, and transaction all in one package delivered all in one click. ‘The product isn’t the end widget it’s the entire funnel and everything that goes with it,’ said Aaron Magness, Chief Marketing Officer, Brandless, whose packaging and name sound like a generic brand, but with data built in, is a brand that simplifies the shopping experience through streamlined offerings. Brandless limits its selection to ‘better everything’ across household products rather than selling everything. Elizabeth Geri, Matt Hofherr and Aaron Magness discuss a Brandless World.
  • 33. HBO took a Grand Prix in Radio and Audio for a voice game on Alexa. In a twist for the visually driven and high-production value network, HBO, the channel developed and deployed two hours' worth of gaming to Alexa Voice to promote its show, Westworld. Using just their imaginations and ears, more than 10,000 fans tried to solve ‘The Maze.’ Generating over 500 million earned media impressions, ‘The Maze’ took a Grand Prix in Radio and Audio. Legacy brands are also using data and technology to create new markets as they strive to stay relevant with consumers.
  • 34. Wavio and its agency, Area 23, opened up the market for home safety for hearing-impaired individuals to see sounds through a plug-in device that can identify 75 household sounds and send alerts through a mobile app. ‘We looked at cases for inclusion, sustainability, environment, and business plans,’ said Bill Yom, Global Creative Director, Cheil Worldwide, South Korea, Jury President, Innovation. ‘But this case is saving lives. It’s simply saving lives. It’s something so huge you can’t deny.’
  • 35. ‘When we launched, we did it in a way to immediately make a statement in a category saturated with communications around features and functions,’ said Selena Kalvaria, Senior Vice President, Marketing, Away. ‘Any type of emotion was neglected. It’s the fact that luggage enables you to travel, which is the experience everyone was craving. From the beginning, our storytelling and community was at the heart. The product was launched without a product being ready to go, so we launched with a book about travel and a certificate to buy the luggage when it became available.’ Away: The Perfect Luggage for the Modern Traveler
  • 36. FOR YOUR CONSIDERATION Become a disruptor—move faster, be nimble, stay current with culture, and know your customer. ‘It’s not just about selling products any more. It’s about shared common beliefs.’ Aaron Magness CMO, Brandless
  • 38. THE LEAD The industry needs to evolve to keep pace with the rapid changes affecting it, currently making advertising more difficult to define than ever before. The clear message is that there is no one-size-fits-all model; even if one model works for a certain time, it should be re- evaluated on a regular basis. The industry should take confidence in the fact that more businesses are moving in. The bigger the pool of talent, the greater the opportunity for brilliant and diverse ideas. A more varied collective of skill sets will help the industry to broaden the definition of creativity, and in turn, feed more impressive brand experiences. Let’s keep this industry open for renovation. Some even say the industry’s model has reached a breaking point. For an industry that prides itself on creativity and innovation, it’s surprising that it finds transformation easier for its partners than for itself. But as holding company consolidations continue, the numbers of new independents rise, and consultancies move into the brand agency arena, what should be deduced from all of this?
  • 39. Advertising needs a massive overhaul. Richard Carr Managing Director, Rothco What’s driving the change? Increased pressure on the C-Suite for performance Compensation and contractual issues Questionable RFP processes Gender and equality issues Discontent between brands and partners For true transformation to take place, the industry needs to rely on the foundation it has been built upon: Creativity.
  • 40. The new challenges presented by the industry’s evolution require our attention and creativity. While breakthrough work was on full display this week, creative thinking must be applied across key dimensions in this industry for a total-gut renovation, through four principles: 1. Talent renovation 2. Evolving ways of working 3. Creative technology 4. Embracing new partnership models
  • 41. 1. Talent renovation The renovation starts with an overhaul of our approach to talent. The industry needs to combat professional and educational systems that still prevent underrepresented communities from thriving. They should intentionally build strategies to source and include diverse talent. At the Festival, judges, juries and presenters lauded the high quality of creative work coming from people outside of the industry. Looking beyond the traditional agency is a good place to start to find ways to feed the talent funnel. In the process, leaders should see diversity through a lens that takes into account identity along with life experiences and careers built in other professions. This will only make the work better and more connected. Programs underway at Virgin Atlantic and Unilever this year saw the launch of apprenticeships designed to better equip young marketers-to-be with hands-on experience and mentorship with seasoned talent. Cross mentorship became a theme, as agencies moved to create 'menternships' to round out needs for old and young talent alike. To find and develop the next generation of talent, we must look for them where we haven’t before.
  • 42. To reinvent the way we construct great work, we need new approaches and methodologies that are inclusive and nimble. Recalibrating the process is nothing new, but agencies like Serviceplan and ROTHCO are inventing new methods to get to great creative. Serviceplan’s Executive Creative Director, Jason Romeyko, practices UberCreativity–a higher form of creative that brings all disciplines together. Romeyko leverages a process called the Wigwam that delivers hundreds of ideas in three days. 2. Evolving ways of working ROTHCO, based in Dublin, introduced ‘Polyamorous Creativity’–a process to drive innovative work by opening up the process from a twosome to a sixsome (yes, sexual innuendos were part of the presentation). Mesa, based in Brazil, has crafted a philosophy that helps marketers conceive, develop and prototype extraordinary solutions in five days. Their methodology is comprised of three elements: a leader + a team with the knowledge + a mission. The process is underpinned with simple rituals, but it drives new solutions in a compressed time. Once a week we bring together all the planners and strategists that touch our business to meet up and discuss our creative briefs and challenges. Nina Bibby CMO, 02/Telefonica
  • 43. 3. Creative technology In order to move forward, the industry must wholeheartedly embrace creativity, technologically speaking. Of course, there are already terrific examples of this, such as the Living Dali work, which allows viewers to interact with a posthumous deep fake version of the artist. In creating award-winning work, Marcelo Pascoa, Head of BK Global Marketing advocated, ‘Technology is not the enemy. Tech is what makes the impossible, possible.’ Burger King cleaned up with a Titanium and two Grands Prix, along with a host of Gold and Silver Lions. This needs to be the rule, not the exception. Creativity and technology must be at the core of everything this industry does to deliver experiences beyond consumers’ expectations. Brian Whipple, CEO of Accenture Interactive, summed it up best. ‘We need technology and creativity to reinvent experiences.’ This has to be our foundational philosophy, as brands aren’t just experienced through the window of advertising–rather, they are experienced across all touchpoints. Trolls apparently make better burgers—and campaigns.
  • 44. 4. Embracing new partnership models A good deal of Festival discussion revolved around Deloitte Digital, PwC, and Accenture Interactive, as evidenced by the capacity crowd that attended the discussion between David Droga and Brian Whipple this week. The two leaders talked openly about Accenture Interactive’s acquisition of Droga5 and the evolution of creativity. While some advocated for a return to independence (#FreeDroga), David Droga explained the reason for his decision. For him, this acquisition is ‘a way to save creativity.’ Droga felt, ‘The industry has changed, and we need to stay ahead of the curve.’ Is this an integrated model that truly solves end-to-end client needs? Some CMOs are beginning to think so. ‘I’m trying to bring together these different capabilities and new ways to make our marketing effective, to make… it faster, because you need someone who understands the whole picture to help put the whole picture together,’ said Nina Bibby, Chief Marketing Officer of O2/Telefonica. Another hotly contested topic on creativity was in-housing. The ANA recently released findings that indicate 78 percent of brand marketers now have some form of in-house agency operations today, a 20-percentage point increase in four years. This speaks to both dissatisfaction of services rendered and brands’ desire for cheaper, quicker, better work. Suzanne Vranica, Wall Street Journal (left) interviews David Droga (center) and Brian Whipple (right) about the thought process behind Accenture Interactive's purchase of Droga5.
  • 45. The reality of all this is, the industry is living with churn. Ultimately, it’s evolving to a better place, but change is scary. Everyone needs to fight against the temptation to pull back and duck their heads. This new world presents this industry with enormous opportunities. Creatives can take the lead by contributing more broadly to solve business problems. They should redefine the creative process to include their partners in strategy, technology and data. Collaboration fosters great ideas. The new model is a work in progress. Let’s figure it out together. The new model is a work in progress. Let’s figure it out together.