An overview of the prototype for DirectScot - Scotland's public services portal. Early findings from the DirectScot consultation.

1. a brief guide to...

2. a simple place to start...

3. hello, are you local?

4. the power of suggestion...

5. write well, write less...

6. access to all UK national services...

7. access to all* local services...

8. building relationships...

9. putting Scotland first...

10. gentle persuasion...

11. creatively meeting our commitments...

12. business? health? a platform for more...

13. rationalise, simplify and cut costs...

14. designing for many devices...
'responsive' design...

15. a technology of interchangeable parts...
Hosting– Amazon cloud services
Crawling– Nutch (open source)
Search–Solr, Lucene (open source)
Data store– Sharepoint
Front end– Custom .Net app
No part is so important it can't be
unplugged and replaced...

16. building on common standards...
SNL, SSL
Search, keyword and synonym expansion
UK National Gov taxonomy and IA
Directgov API
GDS content types 'services', 'quick
answers', 'guides', 'benefits and credits'
we aim to avoid reinventing wheels...

17. recapping on why...
Simplifying the experience of government – hundreds of
confusing government websites, understand one - understand all
Putting users first–focus on the 'task', cutting out 'small print'
Seeing the wood and the trees – comprehensive and
authoritative view of all services
Giving users a voice – engaging them in service delivery,
l
listening and learning
Reducing cost – £10.5m annual spend
Establishing a platform to build on – future platforms for
business, health, new taxes...

18. consultation, starting the debate...

19. and the survey said - a good start so far...

20. quantitative results - the hard facts...
205 responses
57 organisations (80% in favour)
Half of all local authorities responded
Health 77%, wider public sector 78%
Continuity bar 62%
User accounts 55%
Greater user engagement 55%
Facts-only news 78%

21. qualitative results - great comments..
“what's the point of portal to a portal”
“start small and act quickly”
“disappointed, still too English”
“looks good, clean and efficient”

22. next steps..
Full analysis of consultation
Digital Public Services Strategy (Spring)
Governance model for the public sector
Implementation Road Map (May)