This document provides a 6-step process for chat commerce and payment services: 1) Understand the needs and context, 2) Place appropriate limits, 3) Plan experiences, 4) Create a safe environment for exploration, 5) Argue underlying assumptions rather than conclusions, 6) Develop experiences rather than standalone products.

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8. Chat CommerceRisk Services
Payment Services

10. Understand

11. Place limits

12. Plan

13. Create a safe
environment for
exploration

14. Argue the
assumptions, not the
conclusion

15. Develop experiences,
not products

16. 1. Understand
2. Place limits
3. Plan
4. Create a safe environment for exploration
5. Argue the assumptions, not the conclusion
6. Develop experience, not products