People are basically afraid of changes, and transformation is creating changes. Usually there will be rejections from the people that effected in the transformation process This topic will share about how to deal with those rejections
3. Our Brain – dr. Daniel Siegel
Watch the video of dr Daniel Siegel explaining more
about this:
http://bit.ly/SDB-BrainModel
https://id.pinterest.com/pin/497366352596316568/
4. Kubler – Ross Change Curve
https://masteringbusinessanalysis.com/mba154-change-leadership/kubler-ross-change-curve/
5. Karpman DramaTriangle
■ Stephen Karpman - 1968
■ Known also as Dreaded DramaTriangle
“Poor Me”
“This is bad”
“Here we go again ”
FEEL POWERLESS
“Poor him”
“I must help”
“I’ll fix this for you”
LOOK AFTER OTHERS
NOT HIMSELF
“They’re all wrong”
“I know the best”
“They don’t get it”
BLAME
https://powerofted.com/the-drama-triangle/
6. WHAT CAN I DO ABOUT
IT?
as scrum master, coach, change agent, you name it!
https://www.youtube.com/watch?v=jwjVYDJUXs8
The palm area is where the reaction of Fear – Flee – Fight – Faint happen
When something bad is triggered by spinal cord, goes to the brain stem, triggering the limbic (where amygdala is there), it will make the frontal cortex disengage.
Our job as coaches is to make all the parts engage again. Understand why certain behavior happen
When a person is in Frustration and Depression state, we cannot force them to accept any change.
Our job as coaches to help them to shift to Experiment state
Basically in every change, people usually fall into this kind of condition that we can map in the Drama Triangle
It doesn’t matter which role you started
Everyone can easily shift from one role to another
In the end, everyone will end up as a victim
Rescuer doesn’t need to be a person
Rescuer make the Victim dependent on him, keep on helping without limit, not giving the bait, but giving the fish
Move role:
Example:
RESCUER help the VICTIM, but never get appreciated
Then when the RESCUER need help from the VICTIM and doesn’t get it, RESCUER said: “how come you don’t help me after all of the things I’ve done for you?”
Here the rescuer turn into the PROSECUTOR
In the end of the day, you will feel tired and you will say “However hard I tried, it’s always wrong. This doesn’t work!”
Here you’re in the VICTIM mode.
SPOT THIS ISSUE AND CHANGE!
You don’t want to go round and round and round right?
You need to help yourself first
Understand in which role you’re playing in that drama triangle
Understand what cause the rejections
Understand that basically people are not rejecting YOU as a PERSON,
They are trapped in their own FEAR of CHANGE
They are in the FRUSTRATION or DEPRESSION state of Kubler Ross Diagram
Join supporting group where you can share and get insights
Later in the end of this presentation, you will see how you change your role from either victim / rescuer / prosecutor to other and better role.
Level 1
Hearing the coachee
But during the hearing, coach is thinking of his own experience that is related
Or thinking of what other thing that I want to ask
Think of what is the solution of the coachee issue
Level 2
Hearing the coachee, tone and expression
Start asking “How is this important for you?
Level 3:
Listen with awareness
Awareness of the surrounding
This is more than hearing, they hear, see, feel everything in the coachee and also around
I call this hear with heart
Examples:
Coachee: This new way of work is suck
Coach:
What are the reason behind that statement?
What are the things that we can do to make it better?
How do you think the better way of work suppose to be?
Is there any option that you can take to get out from the situation?
In the coaching session, draw the scale of awfulness line.
Then ask the coachee to think of what’s the worst thing in his life, and put it in number 100
Then ask the coachee to map his fear in the scale
Guess what scale they will put!
Most likely they will put the current condition in scale 3 – 5
Help them realize that what they currently face is actually not a big thing
REMEMBER to use Active Listening and Powerful Question!
Agree with the coachee on what is the starting point that both of you want to discuss
Help the coachee to go through the moments, let him state which moment where he was happy and which are sad
Help the coachee to remember what cause that feelings
End point suppose to be current moment
If he feels down, ask what can be done to help him feel better
If he feels ok, ask what can be done to make that sustainable
REMEMBER to use Active Listening and Powerful Question!
During the coaching period, remember to celebrate small wins
Don’t focus on big change, focus on baby steps
Baby steps will reduce the pressure of taking big leaps
Remember, baby steps not always forward, It can also backward
Backward doesn’t always bad. Sometime you need to take a step back to move forward better.
If you’re part of the transformation coalition, then communication is important for the whole organization
Let them know why certain things change, what’s the reason behind it
Shift DDT to TED
It’s basically a mindset change
So if you are currently a victim, a persecutor, a rescuer …
Go change yourself
Put your oxygen mask and coach others