SDNC13 -Day1- The New Seriousness of Design by Lee Sankey

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The New Seriousness of Design by Lee Sankey - Barclays PLC It’s a wonderful time for design. It is increasingly recognised as part of the literacy of business and is becoming part of the boardroom. However, what are the implications and consequences of this greater role? Design is changing. As it expands and collapses and old adages melt, is design, service design in particular, mindful of new responsibilities and ready to fulfil design’s promise? Or are we too in love with Post-it Notes and workshops?

Design Business

The New Seriousness of Design
Lee Sankey
Design Director
Barclays
!

@leesankey

It’s a wonderful time for design.
More relevant than ever
Why?

The New Seriousness of Design

3 Rising complexity, distributed value

No longer just a branch and a cheque book

3 Rising complexity, distributed value

Nike, more than just shoes

We see…

The New Seriousness of Seriousness of Design
Lee Sankey - The NewDesign

Designers founding
and running
companies

The New Seriousness of Design

Agencies
launching their
own products

The New Seriousness of Design

Design becoming a core business competency

Barclays Design Office

A new era.
Design has an unprecedented
opportunity to fulfil its potential.
People are listening. Business gets it.
What are the implications of design’s
new significance and having seat at the
business table?

The New Seriousness of Design

Simply put, design can…
Make or break a business
!

Create new realities
!

Help address profound global challenges

The New Seriousness of Design

Are designers ready for the responsibility?

Lee Sankey - The New Seriousness of Design

Is Service Design ready?

Lee Sankey - The New Seriousness of Design

Service Design?

The New Seriousness of Design

Brilliant at communicating the ‘how’,
but…
!

What was the problem/opportunity?
What was your idea?
What happened?

The New Seriousness of Design

Is Service Design more in love
with process than outcomes?

The New Seriousness of Design

Do we want to be defined by
the process or defined
outcomes?

The New Seriousness of Design

Design is changing.
Shaped by opposing forces

The New Seriousness of Design

- Expanding role and responsibility
- Collapsing process, blurring of disciplines
- Fusion of ‘materials’

The New Seriousness of Design

- Expanding role and responsibility
- Collapsing process, blurring of disciplines
- Fusion of ‘materials’

Fundamentally creating New Conditions

The New Seriousness of Design

- Expanding role and responsibility
- Collapsing process, blurring of disciplines
- Fusion of ‘materials’

Fundamentally creating New Conditions
Implications for design education, design
agencies, in-house teams and design
community
The New Seriousness of Design

New Conditions & Service Design
When everything is melting, does trying to define
Service Design hinder?
!

Services Design (discipline) can be applied top down
but also used bottom up by other disciplines
(mentality). I.e. Service Design itself becoming
‘distributed’ ?

The New Seriousness of Design

New Conditions
Three Opportunities for Service
Design

The New Seriousness of Design

1
The Devil is no
longer in the
details
The New Seriousness of Design

1
The Devil’s in
disruption and
the differences
The New Seriousness of Design

Will the future of banking be
decided by a UI Design?

Lee Sankey - The New Seriousness of Design

It’s not just getting the design right.
You need to design the right thing.

The New Seriousness of Design

2
What you add, rather than take away

The New Seriousness of Design

Bland, flat and seamlessly forgettable?

The New Seriousness of Design

Watch this video…
http://www.dailymotion.com/video/xxw74b_e3-monty-don-s-french-gardens-the-artistic-garden_lifestyle

between 3:24 and 4:52

The New Seriousness of Design

“Monet wasn’t painting the garden, he
was painting what the garden means.”

The New Seriousness of Design

3
Transcend how the service works, to
what it means

Be in love with outcomes as much as process

The New Seriousness of Design

Thanks!
!
!

Lee Sankey
Design Director, Barclays
!

@leesankey

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