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SERVICE DESIGN GLOBAL CONFERENCE 
October 2014 | Stockholm 
a world where we 
can belong anywhere 
Mark Levy
A World Where We Can 
Belong Anywhere 
M A R K L E V Y · G L O B A L H E A D O F E M P L O Y E E E X P E R I E N C E , A I...
Employee Engagement 
CGormeamt uCnuisttyo Emnegra Sgeermviecnet
Founding Story
Airbnb began by solving a problem.
How It Works
Whether an apartment for a night,
a castle for a week,
or a villa for a month,
Airbnb connects people with 
personal hospitality and 
local travel experiences.
Airbnb is a global community,
900Klistings 34K+ cities 190 countries
20M 
15M 
10M 
5M 
0M 
2008 2009 2010 2011 2012 2013 2014 
20M+ Total Airbnb Guests
and a part of the growing sharing economy.
Our (New) Mission & Core Values
Be a Host
Be a Host 
Champion the mission
Be a Host 
Champion the mission 
Every frame matters
Be a Host 
Champion the mission 
Every frame matters 
Be a cereal entrepreneur
Be a Host 
Champion the mission 
Every frame matters 
Be a cereal entrepreneur 
Simplify
Be a Host 
Champion the mission 
Every frame matters 
Be a cereal entrepreneur 
Simplify 
Embrace the adventure
Employee Experience Team 
leading to Employee Engagement
Facilities 
Food 
Citizenship 
Talent 
Recruiting 
Ground 
Control 
Employee 
Experience
book a
Video: 
One Airbnb
12% 
88% would recommend 
Airbnb 
as a great place to work.
` 
Commitment 
Time 
Don’t Know Airbnb 
Know Airbnb 
Community 
Super 
hosts/fans 
Engaged 
Community 
Employees
Employee Engagement 
Community Engagement
SDGC14 DAY ONE - 1. A World Where We Can Belong Anywhere by Mark Levy
SDGC14 DAY ONE - 1. A World Where We Can Belong Anywhere by Mark Levy
SDGC14 DAY ONE - 1. A World Where We Can Belong Anywhere by Mark Levy
SDGC14 DAY ONE - 1. A World Where We Can Belong Anywhere by Mark Levy
SDGC14 DAY ONE - 1. A World Where We Can Belong Anywhere by Mark Levy
SDGC14 DAY ONE - 1. A World Where We Can Belong Anywhere by Mark Levy
SDGC14 DAY ONE - 1. A World Where We Can Belong Anywhere by Mark Levy
SDGC14 DAY ONE - 1. A World Where We Can Belong Anywhere by Mark Levy
SDGC14 DAY ONE - 1. A World Where We Can Belong Anywhere by Mark Levy
SDGC14 DAY ONE - 1. A World Where We Can Belong Anywhere by Mark Levy
SDGC14 DAY ONE - 1. A World Where We Can Belong Anywhere by Mark Levy
SDGC14 DAY ONE - 1. A World Where We Can Belong Anywhere by Mark Levy
SDGC14 DAY ONE - 1. A World Where We Can Belong Anywhere by Mark Levy
SDGC14 DAY ONE - 1. A World Where We Can Belong Anywhere by Mark Levy
SDGC14 DAY ONE - 1. A World Where We Can Belong Anywhere by Mark Levy
SDGC14 DAY ONE - 1. A World Where We Can Belong Anywhere by Mark Levy
SDGC14 DAY ONE - 1. A World Where We Can Belong Anywhere by Mark Levy
SDGC14 DAY ONE - 1. A World Where We Can Belong Anywhere by Mark Levy
SDGC14 DAY ONE - 1. A World Where We Can Belong Anywhere by Mark Levy
SDGC14 DAY ONE - 1. A World Where We Can Belong Anywhere by Mark Levy
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SDGC14 DAY ONE - 1. A World Where We Can Belong Anywhere by Mark Levy

Watch the video of this talk here: http://ow.ly/DJySQ
Other SDGC14 talks (videos, slide-decks, sketch-notes etc.): http://ow.ly/DJvLJ

Mark Levy, the Global Head of Employee Experience with Airbnb

As one of the worlds largest hospitality service platforms, Airbnb connects people to unique travel experiences in more than 35,000 cities and 192 countries. Mark focused on employee engagement as well as how his team is working with Service Design to bring together the global community of employees, hosts and guests.

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SDGC14 DAY ONE - 1. A World Where We Can Belong Anywhere by Mark Levy

  1. 1. SERVICE DESIGN GLOBAL CONFERENCE October 2014 | Stockholm a world where we can belong anywhere Mark Levy
  2. 2. A World Where We Can Belong Anywhere M A R K L E V Y · G L O B A L H E A D O F E M P L O Y E E E X P E R I E N C E , A I R B N B
  3. 3. Employee Engagement CGormeamt uCnuisttyo Emnegra Sgeermviecnet
  4. 4. Founding Story
  5. 5. Airbnb began by solving a problem.
  6. 6. How It Works
  7. 7. Whether an apartment for a night,
  8. 8. a castle for a week,
  9. 9. or a villa for a month,
  10. 10. Airbnb connects people with personal hospitality and local travel experiences.
  11. 11. Airbnb is a global community,
  12. 12. 900Klistings 34K+ cities 190 countries
  13. 13. 20M 15M 10M 5M 0M 2008 2009 2010 2011 2012 2013 2014 20M+ Total Airbnb Guests
  14. 14. and a part of the growing sharing economy.
  15. 15. Our (New) Mission & Core Values
  16. 16. Be a Host
  17. 17. Be a Host Champion the mission
  18. 18. Be a Host Champion the mission Every frame matters
  19. 19. Be a Host Champion the mission Every frame matters Be a cereal entrepreneur
  20. 20. Be a Host Champion the mission Every frame matters Be a cereal entrepreneur Simplify
  21. 21. Be a Host Champion the mission Every frame matters Be a cereal entrepreneur Simplify Embrace the adventure
  22. 22. Employee Experience Team leading to Employee Engagement
  23. 23. Facilities Food Citizenship Talent Recruiting Ground Control Employee Experience
  24. 24. book a
  25. 25. Video: One Airbnb
  26. 26. 12% 88% would recommend Airbnb as a great place to work.
  27. 27. ` Commitment Time Don’t Know Airbnb Know Airbnb Community Super hosts/fans Engaged Community Employees
  28. 28. Employee Engagement Community Engagement
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Watch the video of this talk here: http://ow.ly/DJySQ Other SDGC14 talks (videos, slide-decks, sketch-notes etc.): http://ow.ly/DJvLJ Mark Levy, the Global Head of Employee Experience with Airbnb As one of the worlds largest hospitality service platforms, Airbnb connects people to unique travel experiences in more than 35,000 cities and 192 countries. Mark focused on employee engagement as well as how his team is working with Service Design to bring together the global community of employees, hosts and guests.

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