Virtual sdgc20 | oct 22 23, 2020 | do no harm, embracing humanitarian practices for ethical service design
Talk | Do No Harm—Embracing Humanitarian Practices for Ethical Service Design Digital products and services can contribute to negative social outcomes and be criticized for being 'unethical'. The humanitarian sector has established practices for the robust implementation of the ‘do no harm’ principle. In this talk, Cassie Jiun Seo will examine the connection between humanitarian practices and service design processes. Tools and community standards from the humanitarian sector that are used from ideation, design, and implementation of aid projects will be shared in parallel to the service design methodologies. This comparison can provide Service Design practitioners new tools to design services with impact and examine their existing process.
