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Scaling Authentic Growth
Accelerating Organic Growth Through
High Tempo Testing
December 9, 2015
Key To Sustainable Growth Success
Requirements for Organic Growth
• “Must have” product
• Compelling promise delivered on
quickly
• Excitement about your product
category
Accelerate by Pouring Fuel on Fire
But First Things First
Scale
Growth
Unlocking Organic
Product/Market Fit
Validate Product Market Fit
• “Must have” product for large market
• Ask users “How would you feel if you could no longer
use this product?”
– Very disappointed (40%+)
– Somewhat disappointed
– Not disappointed
– N/A – I already stopped using
Unlocking Organic Growth
Scale
Growth
Unlocking Organic
Product/Market Fit
Research for Organic Growth
Understand “Must Have” Users
• Who are they (demographics)?
• Why did they seek product (intent)?
• How are they using product?
Key Benefit - Narrow by Must Have
• Ask 1st group: “What is key benefit?” (open ended)
• Ask 2nd group: “What is key benefit?” (multiple choice), “Why is
that benefit important?” (open ended)
Research for Organic Growth (P2)
Crowdsource product description
• Have you recommended this product?
(Yes/No)
• If Yes, ask “How did you describe it?”
(open ended)
Optimize Organic Value Delivery
Home Page Messaging
• Hook: A/B test “hook” based on intent
(best response)
• Promise: A/B test promise statements
(stay true to “must have benefit”)
• Description: A/B test descriptions
(best response)
Onboarding to “must have experience”
Scaling Growth
Scale
Growth
Unlocking Organic
Product/Market Fit
Product
Scaling Growth is Cross Functional
External
Channels
Promise
1st Experience
Ongoing Experience
Acquisition
Activation
Revenue
Retention
Referral
biz
dev/APIs Marketing
Product
Core Growth Team Drives Testing
External
Channels
Promise
1st Experience
Ongoing Experience
Acquisition
Activation
Revenue
Retention
Referral
biz
dev/APIs
Marketing
Growth
Team
Building Core Growth Team
• Start with a dedicated PM Growth
• Rest of core growth team can
initially be ad hoc
• Add other dedicated people as
needed to hit temp goals
• Example roles: growth eng, designers,
analysts, VP Prod, CEO
Testing Drives Growth
• Day 1: No certainty about how you
will grow
• More testing = More discovery
• Rapid testing across all vectors
Acquisition Referral
Activation Revenue
Retention Resurrection
High Tempo Testing: Twitter
Growth Team Needs Effective Process
Unbridled
Ideation
Prioritize
backlog
Launch
Tests
Capture
learning
Unbridled Ideation
Unbridled
Ideation
Prioritize
backlog
Launch
Tests
Capture
learning
Unbridled Ideation
• Build large backlog of ideas (my team 500+)
Inputs for Growth Testing Ideas
External Experts
Internal Experts
Ideas Tests Results
Core Growth Team Drives Process
Prioritize Backlog
Unbridled
Ideation
Prioritize
backlog
Launch
Tests
Capture
learning
Formalize ideas in Experiment Doc
• Include research, hypothesis, target lever
Keep general contributor
ideas simple (no ICE)
Compare Ideas by ICE Score
Launch Tests
Unbridled
Ideation
Prioritize
backlog
Launch
Tests
Capture
learning
Select Tests in Weekly Meeting
• Choose tests to launch (no brainstorming)
• Assign a project manager to each test
Example Growth Meeting Agenda
15 min: KPI review & update focus area
10 min: Review last week’s testing sprint
15 min: Key lessons learned from analyzed tests
15 min: Select tests for this week’s sprint
5 min: Check growth of idea backlog
Capture Learning
Unbridled
Ideation
Prioritize
backlog
Launch
tests
Capture
learning
Capture Learning Details
• Every test leads to learning
• Organize learning for easy access
Share Learning with Team+
External Experts
Internal Experts
Ideas Tests Results
Core Growth Team Drives Process
Example - oEmbed
• Data: Embeds = longer
sessions
• Hypothesis: Same
action = more embeds
• Result: 41% increase in
embedded media
Slides
Videos
Example Tests from Dropbox
Revenue
test
Referral
test
Retention/Re
venue test
Sharing Landing Page
Join GH Projects Private Beta
at Projects.GrowthHackers.com
Purpose-Built Growth Collaboration System:
1) Team Ideation 2) Prioritize Testing 3) Capture Learning

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SaaSFest 2015: Accelerating Organic Growth Through High Tempo Testing

Editor's Notes

  1. If autonomous team start with PM Growth, Growth Engineer, Designer
  2. Consider breaking into two slides
  3. Sounds a lot like agile… A lot borrowed from agile development…