Moments of Truth presentation for Toastmasters Area Officers Training.

1. Moments of Truth Seb@Haigh.tv

2. What is a Moment of Truth? Versus..

3. What are Moments of Truth in TMI?

4. How are our clubs doing?

5. What is a Moment of Truth? Versus..

6. The moment of truth as a Signpost...

7. Here’s the Beef... The elimination of ALL unnecessary Moments of Truth – everywhere. The repeatable delivery of Moments of Magic for each Moment of Truth that cannot otherwise be eliminated.

8. Richard Normann Richard Normann wasn’t… a guru. He was more than that’ Henry Mintzberg He had the astonishing ability to make you think quite differently about problems and issues that you thought you’d been entirely familiar with for years. Wally Olins

9. Jan Calzon

10. Think about your interactions...

11. Think about your interactions...

12. Less Noise...

13. More Involvement...

14. More Magic...

15. What are Moments of Truth in TMI?

16. Why do people come to Toastmasters?

17. The Mission of the Club The mission of a Toastmasters club is to provide a mutually supportive and positive learning environment in which every member has the opportunity to develop communication and leadership skills, which in turn foster self-confidence and personal growth. 290 Moments of Truth 1

18. The Reasons Members Leave 3% move away 1% die 9% move on to other products because of a recommendation 9% find a cheaper product elsewhere 68% go elsewhere because the people they deal with are indifferent to their needs 10% are chronically dissatisfied 290 Moments of Truth 2

19. Moments of Truth A Moment of Truth is an episode where a member comes in contact with any aspect of the Toastmasters experience and forms an impression of a club’s quality and service. 290 Moments of Truth 3

20. Counting the moments... First impressions Membership orientation Fellowship, variety and communication Program planning and meeting organization Membership strength Achievement recognition

22. Guest book and name tags provided

23. Professionally arranged meeting room

24. Arrangements meet speakers’ needs

25. Guests invited to address the club

26. Guests invited to join290 Moments of Truth 5

28. Assignment of mentor

29. Education programs and recognition system discussed

30. Learning needs assessed

31. Speaking role(s) assigned

32. Member involved in club’s activities290 Moments of Truth 6

34. Enjoyable and educational meetings

35. Regularly-scheduled social events

36. Participation in area, district and International events

37. Inter-club events

38. Club newsletter and/or Web site–updated regularly290 Moments of Truth 7

40. Members are prepared to carry out all program assignments

41. All projects are manual projects

42. Meetings begin and end on time

43. Creative table topics and activities

44. Positive and helpful evaluations290 Moments of Truth 8

46. Members are retained

47. Promotion in club’s organization or community

48. Club programs are varied and exciting

49. Toastmasters sponsoring new members are recognized

50. Regular membership-building programs290 Moments of Truth 9

52. Progress chart displayed and maintained

53. Member achievements recognized with ceremony

54. Club, district and international leaders recognized

55. Club and member achievements publicized

56. DCP used for planning and recognition290 Moments of Truth 10

57. A Mini Case Study..

58. A Dying Club!????

59. Results to date... Membership up 25% The cost...some valuable “alumni” spammed

60. Moments of Truth.. The elimination of ALL unnecessary Moments of Truth – everywhere. The repeatable delivery of Moments of Magic for each Moment of Truth that cannot otherwise be eliminated.

61. Any questions?

62. Thank you seb@haigh.tv