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1. Jeremie Rosselli | Digital Finance Summit 24th November 2020
The word after
COVID19 in Banking

2. “ Building a bank the
world loves to use.

3. Account opening
in 8 minutes.
PAPERLESS

4. Brussels, November 9th 2020
Brussels, November 10th 2020
“Nous ne sommes malheureusement pas en mesure de vous ouvrir de compte
en ligne avec votre passeport. N'hésitez pas à nous contacter ou à vous
rendre dans l'une de nos agences pour fixer un rendez vous.”
“Monsieur,
Malheureusement, nous n’avons plus aucunes disponibilités pour ouvrir de
compte cette semaine-ci.
La première disponibilités que nous ayons est le jeudi 19/11 à 15h30.”

5. REAL TIME BANKING
Customer-
centric
security

6. SPACES
Organise your
finances.

7. Simplicity is
in our DNA
Banking made easy,
effortless and smooth.

8. Transparency is
what builds trust
in our banking
platform

9. Oct 2014 Dec 2015 Mar 2016 Jan 2017 Sep 2017 Mar 2018 June 2018 Oct 2018
5 75 000 125 000
250 000
500 000
850 000
1 Million
1.5 Million
2 Million
2.5 Million
3.5 Million
5 Million
Feb 2019Nov 2018 Jun 2019
Reached Over
5 Million
Customers
In 2020
Jan 2020

10. Upcoming markets
Current markets
25
Markets
+80
Nationalities
+1500
Employees
5
Locations Potential future markets
Barcelona
HQ Berlin
NYC
São Paulo
Vienna

11. $2M $10M $40M $160M $570M
2015 2016 2018 2019/202014
Some of the most trusted
investors globally
Raised >$750M | Valuation $3.5bn

12. The impact of
COVID19
on consumer
behavior

13. Banks have 2 main functions:
- keep customers’ money safe
- enable customers’ financial life
“1
2

14. BANKING WITHOUT BRANCHES
“Digital banking is no longer a thing of the
future, but the new standard in a world
disrupted by COVID19.

15. CONTACTLESS
75%
Of all card payments
were contactless
38% state they pay
contactless because
of COVID-19; 71% of
them will continue
even after the
pandemic
Source: Mastercard transaction data in March/April 2020

16. Source: N26 data in Europe during the pandemic across all age groups
CASHLESS
- 56%
ATM WITHDRAWALS

17. age: 18 - 24 age: 25 - 34 age: over 50
+12%
+25%
+29%
age: 35 - 49
+10%
Source: N26 data; Increase in e-commerce
transactions pre and post COVID19 EU, by age group
+20%
e-commerce
transactions per person
ONLINE
Customers aged 50
and above are using
e-commerce more
than ever before

18. The future of
banking

19. “Daily financial
practices have changed,
and they’re not
going to change back

20. A CARDLESS FUTURE
“Mobile payments will be the
global standard, and payment
cards will disappear

21. “Running a bank branch requires €500k-1M
in operating costs per year...
… but serves less than 5,000 customers
(2,200 in Belgium)
BRANCHES’ FUTURE?

22. More than
50%
of bank branches open
today will disappear
Technology will allow
customers to speak
with bank advisors in
real time, 24/7

23. MOBILE ONLY
1 in 3Consumers today are using
mobile or online banking
“75% of respondents (EU+US)
plan on sticking with online or
mobile banking in the future
- Global consumer research conducted by Sapio for N26

24. A NEW RELATIONSHIP
“Customers want technologies to
automate daily needs ….
… and a human touch on certain
specific issues

25. A BANK ABOUT THE CUSTOMERS
“Last decades were about what banks
wanted to sell…
...We now entered an era focused on
customers needs and desires

26. IN DATA WE TRUST
“Data is now the new DNA of
every aspect of banking such
as operations, customers,
decisions, etc...

27. MusicEntertainment
A subscription-based banking future
Shipping
Subscription services have revolutionised other
industries - we want to do the same in banking.
Freemium banking models are the future

28. Let's keep in touch
Thank you
@N26FR
/N26FR
@N26FR
@JeRosselli