Ivan Cornette - Europ Assistance

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How do we see the future
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Further optimization,
extension beyond mobility
VIRTUAL
consultations
Use the internal expertise to
extend the service using
video technology
IVR optimization
Better fluidity, clearer
choices, etc
SMART call
detection
Skip IVR, Auto-opening of case
file, segmentation, data capture
Chatbot
24/7 at your disposal on
our website
E-claims platform
24/7 e-claims platform
availability
IOT Products
Health, auto, Home, …
Digitalization with human touch

My Travel
My Mobility My Home
My Wellbeing
4
distinct
eco-systems

1. Alternative mobility
2. Full digital selfservice solution
3. Mobility budget solution
Phases :

• WebApp
• Easy to use/work with
• Manage a budget
• Within a certain timeframe
• Allocated to one person/family
• A range of mobility solutions
Requirements :

Recently uploaded

I had the honour of presenting my reflections on the autobiography of Professor Isaac Folorunso Adewole, titled "Uncommon Grace." As someone deeply invested in documentation and history, I found Professor Adewole's decision to narrate his journey from humble beginnings to occupying one of the highest offices in the land both inspiring and invaluable. In this eloquently written memoir, Professor Adewole provides a comprehensive account of his life, from his ancestral roots to his time as Minister of Health in Nigeria. The unique aspect of this autobiography is that he portrayed himself authentically without taking the help of third-party narratives, which is often seen in accounts of high-ranking officials. His upbringing was greatly influenced by his father's commitment to education. He became a prominent figure in advocating for the rights of the underprivileged through trade unionism. His story is one of unwavering determination, resilience, and faith. His experiences, including both successes and struggles, provide priceless lessons on leadership, perseverance, and the alignment of personal values with public service. While reading "Uncommon Grace," I was struck by the deep leadership lessons that are embedded within its chapters. Professor Adewole stresses the importance of inclusivity, servant leadership, and planning, which are all highly relevant in today's complex world. His commitment to accountability, as well as his primary responsibility as a researcher, serves as a guiding light for aspiring leaders across various disciplines. During his tenure as the Vice Chancellor of the University of Ibadan, he led with visionary leadership and transformative impact. His accomplishments have been meticulously documented in the book, which can serve as a blueprint for rejuvenating institutions and promoting academic excellence. In the latter part of his autobiography, Professor Adewole shares his experiences as a Minister, detailing the challenges he faced while serving the public with integrity and courage. His reflections on the complexities of public service, coupled with his commitment to the well-being of the nation, offer practical insights for policymakers and citizens alike. I have carefully read "Uncommon Grace" and it is more than just a memoir. It is a timeless book that is hard to put down once you start reading. While intellectuals may continue to debate whether uncommon grace was made possible by uncommon preparation or the other way around, I applaud Professor Adewole for sharing his ideas, knowledge, and experience with the public. I highly recommend this book to everyone.

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Proofreading: Basics to Artificial Intelligence Integration. Become a Professional Proofreader and Editor Leveraging Human Expertise and Artificial Intelligence (AI) Technology and Tools. Table of Contents MODULE 1: INTRODUCTION TO PROOFREADING What is proofreading, and how is it different from editing? The importance of proofreading in publishing and communication Types of materials that require proofreading (books, articles, websites, legal documents, etc.) Proofreading marks and symbols MODULE 2: DEVELOPING PROOFREADING SKILLS MODULE 3: PROOFREADING TECHNIQUES Preparing for the proofreading process (setting up the workspace, tools, etc.) Reading techniques (line-by-line, word-by-word, backwards reading) Using proofreading checklists and guidelines Cross-checking against style guides and reference materials Marking up corrections and queries MODULE 4: PROOFREADING DIFFERENT TYPES OF CONTENT Proofreading fiction and non-fiction books Fiction Books: Non-Fiction Books: Proofreading academic and scientific papers Proofreading legal and business documents Proofreading websites and digital content Proofreading marketing and advertising materials MODULE 5: PROOFREADING TOOLS AND RESOURCES MODULE 6: PROOFREADING WORKFLOWS AND BEST PRACTICES MODULE 7: BUILDING A SUCCESSFUL PROOFREADING CAREER MODULE 8: AI TEXT EDITING AND PROOFREADING Benefits and limitations of AI in this field Benefits of AI in Proofreading: Limitations of AI in Proofreading: Examples of AI-powered text editing and proofreading tools Combining AI with Human Expertise AI Ethics and Bias in Text Editing Future Trends and Developments in AI Text Editing This cutting-edge course equips you with the essential skills and tools to become a proofreading pro in the age of AI technology. Designed for writers, editors, content creators, and anyone seeking to elevate their proofreading game, this masterclass combines time-tested proofreading techniques with the latest AI-powered text editing solutions. Through in-depth modules, you will master the art of proofreading, from developing razor-sharp attention to detail to mastering grammar, punctuation, and style guidelines. This masterclass also dives deep into the world of AI text editing. You’ll discover how AI-powered tools can aid in grammar and style checking, context-aware spell checking, consistency management, content optimization, and more. You will learn to seamlessly integrate AI tools into your proofreading workflows, combining the best of human expertise and AI technology for unparalleled results. Finally, this course will help you discover how to harness the power of AI to streamline your proofreading workflows, enhance accuracy, and deliver impeccable content every time, thanks to advanced proofreading techniques, such as line-by-line reading, backward reading, and cross-checking against reference materials, ensuring no error goes unnoticed.

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Yesterday in Lagos, I had the honour of delivering a lecture titled “If this Giant Must Walk; Manifesto for a New Nigeria“ at the Inaugural Memorial Lecture of Prince Emeka Obasi, founder and publisher of Business Hallmark and the inspirational figure behind the Public Policy Research and Analysis Centre - promoters of the revered Zik Leadership and Governance Awards. My lecture focused on the challenges of nation-building in Nigeria and how we can approach them in a way that promotes progress and unity. I discussed the many sources of concern about our country’s future prospects, including violent conflicts, revisionist contestations of the Amalgamation Act of 1914, discontent with the Nigerian economy, and dysfunctions in the federal system. Central to my lecture was the call to address these challenges by crafting a new manifesto for Nigeria. This manifesto, I proposed, should champion integrity, compassion, character, competence, and commitment to national unity and progress within a framework of democratic governance and cultural diversity. I firmly believe that by doing so, we can guide Nigeria to stride forward with pride and purpose. I want to thank the Board and Management of the Public Policy Forum for their kind invitation to speak at this important event and for their commitment to promoting public policy research and analysis in Nigeria. My gratitude also to the late Prince Emeka Obasi, a true inspiration and a builder of bridges across divides, for his contributions to the country. My thoughts are with his family and loved ones.

If this Giant Must Walk: A Manifesto for a New Nigeria

Kayode Fayemi

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Ivan Cornette - Europ Assistance

3. Pierre Desnos

7. How do we see the future VIRTUAL Agent 2.0 Further optimization, extension beyond mobility VIRTUAL consultations Use the internal expertise to extend the service using video technology IVR optimization Better fluidity, clearer choices, etc SMART call detection Skip IVR, Auto-opening of case file, segmentation, data capture Chatbot 24/7 at your disposal on our website E-claims platform 24/7 e-claims platform availability IOT Products Health, auto, Home, … Digitalization with human touch

8. My Travel My Mobility My Home My Wellbeing 4 distinct eco-systems

11. 1. Alternative mobility 2. Full digital selfservice solution 3. Mobility budget solution Phases :

12. • WebApp • Easy to use/work with • Manage a budget • Within a certain timeframe • Allocated to one person/family • A range of mobility solutions Requirements :

15. THANK YOU !

Editor's Notes

Goodafternoon – no holiday – fasten seatbelt
1961 – Italy – Accident – DIFFICULT – HOME –DINNER _ PIERRE DESNOS – HOLIDAY ADVENTURES
ENTREPENEUR – BUSINESS OPPORTUNITY – MORE PEOPLE FUTURE HOLIDAY – NEEDING HELP – INVENTED TRAVEL ASSISTANCE
RIGHT MOMENT-60 –MASS TOURISM-AFFORDABLE FLIGHTS-HOLIDAY PAY – Crowdfunding – D2D –LA CONCORDE-NETWORK MEDIT SEA – PLATFORM EMPATHETIC PEOPLE SOLUTION MINDED-SEASON-EXPANSION-BELGIUM
TODAY WE ARE ALL OVER THE WORLD BUT DNA STILL THE SAME MISSION VISION BY LIVING
WE CARE CULTURE TODAY THE WORLDHAS DRASTICALLY CHANGED
LAST DECADE –DIGITALISATION – HUMAN SMART CALL ADAPT CONSTANTLY TO NEW NEEDS IN SOCIETY AS WE HAVE ALL AGES IN OUR PORTFOLIO _ SOME PHONE SOME DIGITAL
CONVINCED THAT IN FUTURE WORLD CHANGE MORE RAPIDLY WITH NEW NEEDS THEREFORE 4 ECOSYSTEMS – EVOLVE CONSTANTLY FOR EACH ECOSYSTEM LOOK HOW AGGREGATE NEW SERVICES TO RESPOND TO THE CHANGING NEEDS EG LEAK DETECTION – IOT ELDERLY
TODAY GO DEEPER IN NEW DETECTED NEEDS IN MOBILITY WORLD VR – NOT USED – CITIES – NPS/CUSTOMER FB- ALTERNATIVE MOBILITY MOVEASY – 1ST MARKET WITH ALTERNATIVE MOBILITY SOLUTION
NO PLAYER ON THE MARKET – BUILD IT OURSELVES – MOBLY PARTNERED 50/50 – CO-OWN PLATFORM – CONTROL FUTURE PROOF AS FLEXIBLE TO ANSWER TO FUTURE NEEDS
CREATING 3 PHASES
TO MEET AMBITIONS API’S NO API’S WORK WITH EXPENSES NOT TO RESTRAIN NR MOBILITY PROVIDERS HOW DOES IT WORK CALL AGENT PROPOSES VR OR AMS
LINK BY SMS OPEN WEBAPP BUDGET CHOOSE TICKET THE LIJN MAP LOCATE PROVIDERS BIKE EXPENSES
IN THE NEAR FUTURE THE TOOL WILL ALLOW INDUSTRIES BANKS, INSURANCE CORPORATE CUSTOMERS FOR EMPLOYEES INDIVIDUALS NOT ONLY IN BELGIUM LEVEL BUT ALSO IN MAJOR EUROPEAN COUNTRIES
IF YOU HAVE OTHER IDEAS DON4T HESTITAE TO CHALLENGE US FOR NOW THANKS FOR YOUR ATTENTION AND ENJOY THE REST OF THIS EXITING DAY

Ivan Cornette - Europ Assistance

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Editor's Notes