4. EXTREME CLIENT FOCUS
EXPERIENCE DESIGN AS BELFIUS SIGNATURE
DATA AS THE NEW ELECTRICITY –
POWERING EVERYTHING WE DO
TRUE OMNICHANNEL EXPERIENCE –
SEAMLESS BRIDGE BETWEEN ON- & OFFLINE
5. Dealing with ‘shocks’ and ‘slides’ requires 4 SHIFTS
HOW WILL WE SHIFT TO THE FUTURE?
MIND SHIFT SKILLS SHIFT BEHAVIOR SHIFT SYSTEM SHIFT
9. Core Banking
Renewal
5Replace branches front-end
6Reduce overall FTE count
1 Simplify by half the product portfolio
2Avoid a third datacenter
3 Support Strategy 2025
4Reduce running IT costs
7Get more convenient and efficient
processes for customers
10 Avoid the pension wall in
systems & processes knowledge,
ensure business continuity
9Safeguard and grow revenues
8Make IT systems future proof
10 GOOD REASONS TO GO FOR A
System Shift
10. SHORT AND LONG TERM REASONS TO GO FOR
Cloud
infrastructure
Operational
value
Business
value
Geographic
redundancy
Automated
infrastructure
On-demand
infrastructure
Access to innovation
(AI, IoT…)
Large-scale
cybersecurity defenses
Zero-touch
in production
Less manual
errors
Self-healing
infrastructure
Infrastructure
scalability
Infrastructure
management
efficiency
Better compliance
Better resilience
Lower costs
Better
time to market
Better security
CLOUD
From craftsmanship to
automation
From long delays to
immediate availability
From long-term
forecasting to
agile delivery
11. MULTI REGION,
MULTI-ZONE TOPOLOGY
Critical workloads will be deployed in an
active - warm standby region configuration.
Primary cloud
region
Secondary cloud
region
On-premises “region”
Long-distance link
(> 100 km)
Azure Amsterdam Azure Dublin
In the primary region (active):
• All datacenters are configured identically - able to run
100% of the workload.
• Data is redundantly replicated immediately (and
synchronously) to all datacenters within the same region,
so that the data is shared between all datacenters.
In the secondary region (warm standby):
• A scaled-down infrastructure is configured and ready to
automatically scale up, but inactive.
• Data is replicated between regions with some delay (from
a few milliseconds to a few minutes) to ensure disaster
recovery. Redundant copies of the data are made.
