Recommended
Recommended
More Related Content
More from FinTech Belgium
More from FinTech Belgium (20)
Recently uploaded
Recently uploaded (17)
Karin Van Hoecke - KBC
- 1. Public The world after banking DFS 20 Karin Van Hoecke General Manager (digital) Transformation & Data @KBC
- 2. Public Karin Van Hoecke GeneralManagerTransform &Data@KBC
- 3. Public 3 Wherearewe today Our digital offer is appreciated by our customers. On average a KBC customers logs in more than 1 time per day. “B” 1 > 1,5 mio Mobile users 84% digital personal loans 41% of new customers are doing it digitally 50% of all documents are signed digitally 17% claim registrations hospi
- 4. Public 4 Differentlythe next level:savingtime & money for customers B e p e r s o n a l & p r o a c t i v e B e a l l - i n - o n e a p p B e e v e r y w h e r e
- 5. Public 5 Why does KBC have this strategy?Challengesare becoming evergreater O p e n b a n k - i n s u r a n c e ( O B I )T e c h n o l o g i c a l a c c e l e r a t i o n & b i g d a t a C u s t o m e r e x p e c t a t i o n s N e w p l a y e r s
- 6. Be Personal & Proactive 3Bees strategy “49% of shoppers indicate that shipment at the same day would convince them to shop more online I want it now!
- 7. Public 7 Personal& proactive Improving our service a relevance even further – instant claim handling if car accident “B” 1 2. Tells his story 3. Receives a decision 4. Chooses repair center 5. Follows up 1. Damage AI Fraud Customer < 1 minute customer can file a claim, gets a decision and makes an appointment with repairer. Chatbot AI damage estimation Claim Chatbot AI Omnium decision AI RDR decision
- 8. Public Personal& proactive Improving our service a relevance even further – instant claim handling if car accident “B” 1
- 9. Public Personal& proactive Improving our service a relevance even further – instant claim handling if car accident “B” 1
- 10. PublicInternal Kate, our virtualpersonal assistant,will bring our customers“peace of mind” Customersarenolongerlookingforbranches, butareseeking(human)interaction. “B” 1
- 11. Public Personal& proactive Check limiet van mijn kaart “B” 1 Kate will proactively contact our customers and help them in the specific context they are in
- 12. Public Personal& proactive Customers will also be able to ask questions to Kate “B” 1
- 13. Public Be all-in-one app 3Bees strategy
- 14. Public 14 KBC Mobile for KBC-clients and non-clients, making life easier KBC DealsS u p p l e m e n t a r y s e r v i c e s All-in-oneapp M o b i l i t y W a l l e t A d m i n Pay for parking, buy public transport tickets, order service vouchers, rent a shared bike and more besides. Do it all from a single app. Use a KBC card online or in-store at your favourite retailer. We’ll provide cashbacks into your current account the following month. Activate Shop Cash “B” 2 L e i s u r e T e l e c o m & E n e r g y C e r a O t h e r g r e a t s e r v i c e s
- 15. Public Currentaccountsandsavings accounts fromotherbanks Consult&pay Connection withotherbanksviaAPI All-in-one app: how it al started with PSDII “B” 2
- 16. Public Paypal ApplePay Sodexovouchers Monizze mealvouchers Payconiq Joyn Towards a Mobile wallet “B” 2
- 17. Public AttractuserstoourMobileplatformand letthemexperience howconvenient the appis Someservices onlyforcustomersas extraincentive tobecome aKBC customerorbecauseofanincreased risk Our all-in-one app is also open for non-customers “B” 2
- 18. Public “B” 2 Cash-backformula OfferedbyourSME&Corporate customers toourmassretailcustomers Save money by activating KBC Deals in our Mobile app
- 20. Public Alsoonchannels ofour partners, weareoffering KBCproducts. ViaKBCDeveloper Portal youcanexplorethe businesssolutions and technical integration specs ofourAPI. https://developer.kbc.be/ Be everywhere Learning and flexibility are key “B” 3
- 21. Public 21 Bankingof the future– what’s next ?