Jean-Louis Daligaux - ZAION

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FinTech Belgium

Presentations & Public Speaking

1AI Powered Contact Center Solution www.zaion.ai
Plan de Com Digitale 2020
4 Février 2020
IA Powered
Contact Center Solution
DFS Nov 24 th, 2020

2AI Powered Contact Center Solution www.zaion.ai
Mission
Revolutionizing customer
experience through voice
and artificial intelligence
Franz Fodéré
Founder & CEO
“
”

3AI Powered Contact Center Solution www.zaion.ai
In 2 minutes
https://youtu.be/lRxRDtiaNr4

4AI Powered Contact Center Solution www.zaion.ai
Zaion in a nutshell
CUSTOMER
RELATIONSHIP
EXPERT
45 KEY ACCOUNTS
IN EUROPE
70 CALLBOTS
PERFORMING MORE
THAN 45 000 CALLS /
DAY
2 FUNDRAISINGS
(3,3M€ COLLECTED)
60
EMPLOYEES
They support us

5AI Powered Contact Center Solution www.zaion.ai
Insurance & Banking
Utilities Others Telco
Major French Telco
provider
Public Services
Our customers
Real estate

6AI Powered Contact Center Solution www.zaion.ai
A comprehensive customer experience solution based on AI
WEBSITE - APP
CHATBOT
PHONE
INSTANT MESSAGING
CALLBOT VOICEBOT
MESSAGING BOT
SMART SPEAKER
MULTICHANNEL
CONVERSATIONAL PLATFORM
CONTEXTUALIZED QUESTIONING
UNDERSTANDING THE REQUEST
IN NATURAL LANGUAGE
IMMEDIATE
ANSWER
SIMPLE
REQUEST
PROCESS
BOT
WELCOME BOT
COMPLEX
REQUEST
SMART
ROUTING
CONTEXT
TRANSFER
OVERFLOW
BOT
WRITTEN / VOCAL > MULTI-DEVICE AUGMENTED AGENT & SUPERVISOR
REAL-TIME ANALYSIS OF THE CONVERSATION
AND CSR ASSISTANCE IN CALL HANDLING
AGENT / CSR

7AI Powered Contact Center Solution www.zaion.ai
18 bis Rue de Villiers, 92300 Levallois-Perret, France
+33 (0)1 88 61 00 00 - contact@zaion.ai
Contact
Jean-Louis Daligaux
International Business
Development Manager
+33 (0)6 16 39 39 68
jldaligaux@zaion.ai

8AI Powered Contact Center Solution www.zaion.ai
Thanks

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My Presentation "In Your Hands" by Halle Bailey

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I had the honour of presenting my reflections on the autobiography of Professor Isaac Folorunso Adewole, titled "Uncommon Grace." As someone deeply invested in documentation and history, I found Professor Adewole's decision to narrate his journey from humble beginnings to occupying one of the highest offices in the land both inspiring and invaluable. In this eloquently written memoir, Professor Adewole provides a comprehensive account of his life, from his ancestral roots to his time as Minister of Health in Nigeria. The unique aspect of this autobiography is that he portrayed himself authentically without taking the help of third-party narratives, which is often seen in accounts of high-ranking officials. His upbringing was greatly influenced by his father's commitment to education. He became a prominent figure in advocating for the rights of the underprivileged through trade unionism. His story is one of unwavering determination, resilience, and faith. His experiences, including both successes and struggles, provide priceless lessons on leadership, perseverance, and the alignment of personal values with public service. While reading "Uncommon Grace," I was struck by the deep leadership lessons that are embedded within its chapters. Professor Adewole stresses the importance of inclusivity, servant leadership, and planning, which are all highly relevant in today's complex world. His commitment to accountability, as well as his primary responsibility as a researcher, serves as a guiding light for aspiring leaders across various disciplines. During his tenure as the Vice Chancellor of the University of Ibadan, he led with visionary leadership and transformative impact. His accomplishments have been meticulously documented in the book, which can serve as a blueprint for rejuvenating institutions and promoting academic excellence. In the latter part of his autobiography, Professor Adewole shares his experiences as a Minister, detailing the challenges he faced while serving the public with integrity and courage. His reflections on the complexities of public service, coupled with his commitment to the well-being of the nation, offer practical insights for policymakers and citizens alike. I have carefully read "Uncommon Grace" and it is more than just a memoir. It is a timeless book that is hard to put down once you start reading. While intellectuals may continue to debate whether uncommon grace was made possible by uncommon preparation or the other way around, I applaud Professor Adewole for sharing his ideas, knowledge, and experience with the public. I highly recommend this book to everyone.

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Proofreading: Basics to Artificial Intelligence Integration. Become a Professional Proofreader and Editor Leveraging Human Expertise and Artificial Intelligence (AI) Technology and Tools. Table of Contents MODULE 1: INTRODUCTION TO PROOFREADING What is proofreading, and how is it different from editing? The importance of proofreading in publishing and communication Types of materials that require proofreading (books, articles, websites, legal documents, etc.) Proofreading marks and symbols MODULE 2: DEVELOPING PROOFREADING SKILLS MODULE 3: PROOFREADING TECHNIQUES Preparing for the proofreading process (setting up the workspace, tools, etc.) Reading techniques (line-by-line, word-by-word, backwards reading) Using proofreading checklists and guidelines Cross-checking against style guides and reference materials Marking up corrections and queries MODULE 4: PROOFREADING DIFFERENT TYPES OF CONTENT Proofreading fiction and non-fiction books Fiction Books: Non-Fiction Books: Proofreading academic and scientific papers Proofreading legal and business documents Proofreading websites and digital content Proofreading marketing and advertising materials MODULE 5: PROOFREADING TOOLS AND RESOURCES MODULE 6: PROOFREADING WORKFLOWS AND BEST PRACTICES MODULE 7: BUILDING A SUCCESSFUL PROOFREADING CAREER MODULE 8: AI TEXT EDITING AND PROOFREADING Benefits and limitations of AI in this field Benefits of AI in Proofreading: Limitations of AI in Proofreading: Examples of AI-powered text editing and proofreading tools Combining AI with Human Expertise AI Ethics and Bias in Text Editing Future Trends and Developments in AI Text Editing This cutting-edge course equips you with the essential skills and tools to become a proofreading pro in the age of AI technology. Designed for writers, editors, content creators, and anyone seeking to elevate their proofreading game, this masterclass combines time-tested proofreading techniques with the latest AI-powered text editing solutions. Through in-depth modules, you will master the art of proofreading, from developing razor-sharp attention to detail to mastering grammar, punctuation, and style guidelines. This masterclass also dives deep into the world of AI text editing. You’ll discover how AI-powered tools can aid in grammar and style checking, context-aware spell checking, consistency management, content optimization, and more. You will learn to seamlessly integrate AI tools into your proofreading workflows, combining the best of human expertise and AI technology for unparalleled results. Finally, this course will help you discover how to harness the power of AI to streamline your proofreading workflows, enhance accuracy, and deliver impeccable content every time, thanks to advanced proofreading techniques, such as line-by-line reading, backward reading, and cross-checking against reference materials, ensuring no error goes unnoticed.

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Yesterday in Lagos, I had the honour of delivering a lecture titled “If this Giant Must Walk; Manifesto for a New Nigeria“ at the Inaugural Memorial Lecture of Prince Emeka Obasi, founder and publisher of Business Hallmark and the inspirational figure behind the Public Policy Research and Analysis Centre - promoters of the revered Zik Leadership and Governance Awards. My lecture focused on the challenges of nation-building in Nigeria and how we can approach them in a way that promotes progress and unity. I discussed the many sources of concern about our country’s future prospects, including violent conflicts, revisionist contestations of the Amalgamation Act of 1914, discontent with the Nigerian economy, and dysfunctions in the federal system. Central to my lecture was the call to address these challenges by crafting a new manifesto for Nigeria. This manifesto, I proposed, should champion integrity, compassion, character, competence, and commitment to national unity and progress within a framework of democratic governance and cultural diversity. I firmly believe that by doing so, we can guide Nigeria to stride forward with pride and purpose. I want to thank the Board and Management of the Public Policy Forum for their kind invitation to speak at this important event and for their commitment to promoting public policy research and analysis in Nigeria. My gratitude also to the late Prince Emeka Obasi, a true inspiration and a builder of bridges across divides, for his contributions to the country. My thoughts are with his family and loved ones.

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Jean-Louis Daligaux - ZAION

1. 1AI Powered Contact Center Solution www.zaion.ai Plan de Com Digitale 2020 4 Février 2020 IA Powered Contact Center Solution DFS Nov 24 th, 2020

2. 2AI Powered Contact Center Solution www.zaion.ai Mission Revolutionizing customer experience through voice and artificial intelligence Franz Fodéré Founder & CEO “ ”

3. 3AI Powered Contact Center Solution www.zaion.ai In 2 minutes https://youtu.be/lRxRDtiaNr4

4. 4AI Powered Contact Center Solution www.zaion.ai Zaion in a nutshell CUSTOMER RELATIONSHIP EXPERT 45 KEY ACCOUNTS IN EUROPE 70 CALLBOTS PERFORMING MORE THAN 45 000 CALLS / DAY 2 FUNDRAISINGS (3,3M€ COLLECTED) 60 EMPLOYEES They support us

5. 5AI Powered Contact Center Solution www.zaion.ai Insurance & Banking Utilities Others Telco Major French Telco provider Public Services Our customers Real estate

6. 6AI Powered Contact Center Solution www.zaion.ai A comprehensive customer experience solution based on AI WEBSITE - APP CHATBOT PHONE INSTANT MESSAGING CALLBOT VOICEBOT MESSAGING BOT SMART SPEAKER MULTICHANNEL CONVERSATIONAL PLATFORM CONTEXTUALIZED QUESTIONING UNDERSTANDING THE REQUEST IN NATURAL LANGUAGE IMMEDIATE ANSWER SIMPLE REQUEST PROCESS BOT WELCOME BOT COMPLEX REQUEST SMART ROUTING CONTEXT TRANSFER OVERFLOW BOT WRITTEN / VOCAL > MULTI-DEVICE AUGMENTED AGENT & SUPERVISOR REAL-TIME ANALYSIS OF THE CONVERSATION AND CSR ASSISTANCE IN CALL HANDLING AGENT / CSR

7. 7AI Powered Contact Center Solution www.zaion.ai 18 bis Rue de Villiers, 92300 Levallois-Perret, France +33 (0)1 88 61 00 00 - contact@zaion.ai Contact Jean-Louis Daligaux International Business Development Manager +33 (0)6 16 39 39 68 jldaligaux@zaion.ai

8. 8AI Powered Contact Center Solution www.zaion.ai Thanks

Jean-Louis Daligaux - ZAION

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