SlideShare a Scribd company logo
1 of 42
ERP SAP R/3 Overview Last modified by: Bunty Jain – SAP ABAP, Delhi, India, IT  SAP  Training  [email_address]
" ess-ay-pea  "
What Is R/3 ,[object Object]
R/3 – Product Scope
Key Modules ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Financial Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Supports Automatic management  and external reporting of all financial transactions in the system.
More Financial Management Modules ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Logistics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Asset Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Plant Maintenance Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
Production Planning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sales and Distribution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Materials Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
Support Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Must be tuned to local rules and conditions.
R/3 Is Integrated ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
R/3 Is Flexible ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
R/3 Supports the Business ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
R/3 Reveals the Business ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A Function View of the Business Prod HR Sales Acct Sales  Staff Prod  Staff Acctg.  Staff Assign  Staff Order  Entry Order  Ship Order  Receipt Order  Parts Order  Schedule Order  Make Pay Staff Pay Parts Invoice Order Receipt Order
A Process View of the Business Prod Customer Service Financial Reporting HR Sales Acct Product Development Order Processing
Implication for R/3 Implementation ,[object Object],[object Object],[object Object]
SAP R/3 - Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Technology of SAP R/3
Varieties ,[object Object],[object Object],[object Object],[object Object]
R/3 Architecture Hardware Systems Software R/3 Middleware BASIS R/3 Applications
R/3 Middleware ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
System Platforms Languages Dialog SAPGUI Databases Operating Systems Hardware UNIX BOXES IBM AS 400 INTEL DEC ALPHA UNIX:  Most Variants Windows NT OS400 ADABAS,  DB2 for AIX Informix DB2/400 ORACLE MS SQL Server Win 3.1, Win 95, Win NT, OSF Motif,  Presentation Manager, MacIntosh Win ‘95 OS/2 ABAP/4, C, C++
What Is 3-tiered? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Database Server Application Servers HR Internet FI Presentation Servers
Varieties of Client Server Name Presentation Application Database Centralized  System 2 Tier System 3 Tier System NOTE: a truly distributed system may distribute the database; the processing of an application or processing of presentation calculations Mainframe with terminals Mainframe with intelligent terminals Mainframe or Mini High End  Workstation PC or NC
R/3 Middleware:  Interfaces to Systems Software Database Operating System Presentation R/3 DB Inter- face OS Interface Pres Inter- face
Structure of an Application Server
Dispatching Dialog Steps
Structure of a Work Process
Client ,[object Object],[object Object],[object Object],[object Object],[object Object]
Client…. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Client…… CROSS-CLIENT CUSTOMIZING REPOSITORY OBJECTS CLIENT SPECIFIC CROSS- CLIENT CLIENT 000 (DELIVERY  SYSTEM) CLIENT 001 (DELIVERY  SYSTEM) CLIENT nnn (CUSTOMER COPY)
Client…… R/3 America R/3 Europe R/3 Japan America  Client  010 Japan  Client  030 Europe  Client  020
Client Copies Configuration Development Interface Testing Quality Assurance User Training
Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Your Role ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
End Last modified by: Bunty Jain – SAP ABAP, Delhi, India, IT SAP Training  [email_address]

More Related Content

What's hot

History and Evolution of ERP & SAP
History and Evolution of ERP & SAPHistory and Evolution of ERP & SAP
History and Evolution of ERP & SAP
Shivkumar Rai
 

What's hot (20)

SAP FICO Overview
SAP FICO OverviewSAP FICO Overview
SAP FICO Overview
 
Sap overview
Sap overviewSap overview
Sap overview
 
Sap sd quick guide
Sap sd quick guideSap sd quick guide
Sap sd quick guide
 
SAP INTRO
SAP INTROSAP INTRO
SAP INTRO
 
Day1 Sap Basis Overview V1 1
Day1 Sap Basis Overview V1 1Day1 Sap Basis Overview V1 1
Day1 Sap Basis Overview V1 1
 
How to guide-fiori-mm_en_xx
How to guide-fiori-mm_en_xxHow to guide-fiori-mm_en_xx
How to guide-fiori-mm_en_xx
 
SAP Overview
SAP OverviewSAP Overview
SAP Overview
 
Org structure SAP
Org structure SAPOrg structure SAP
Org structure SAP
 
Introduction to ABAP
Introduction to ABAPIntroduction to ABAP
Introduction to ABAP
 
Sap Intro
Sap IntroSap Intro
Sap Intro
 
SAP FICO Overview
SAP FICO Overview  SAP FICO Overview
SAP FICO Overview
 
History and Evolution of ERP & SAP
History and Evolution of ERP & SAPHistory and Evolution of ERP & SAP
History and Evolution of ERP & SAP
 
SAP SD configuration
SAP SD configuration SAP SD configuration
SAP SD configuration
 
Sap- An Overview
Sap- An OverviewSap- An Overview
Sap- An Overview
 
Sap S4 HANA Everything You Need To Know
Sap S4 HANA Everything You Need To Know Sap S4 HANA Everything You Need To Know
Sap S4 HANA Everything You Need To Know
 
Sap for beginners
Sap for beginnersSap for beginners
Sap for beginners
 
Architecture overview
Architecture  overviewArchitecture  overview
Architecture overview
 
SAP An Introduction
SAP An IntroductionSAP An Introduction
SAP An Introduction
 
SAP Basic Introduction
SAP Basic IntroductionSAP Basic Introduction
SAP Basic Introduction
 
Sap basics (SAP Modules)
Sap basics (SAP Modules)Sap basics (SAP Modules)
Sap basics (SAP Modules)
 

Viewers also liked

Sap Overview pdf
Sap Overview pdfSap Overview pdf
Sap Overview pdf
pimporn
 
case study on ERP success(cadbury) and failure(hershey's)
case study on ERP success(cadbury) and failure(hershey's)case study on ERP success(cadbury) and failure(hershey's)
case study on ERP success(cadbury) and failure(hershey's)
Chitrangada Roy
 
Andy chew at Siemens Nixdorf
Andy chew at Siemens NixdorfAndy chew at Siemens Nixdorf
Andy chew at Siemens Nixdorf
Abhishek Kapoor
 

Viewers also liked (20)

Introduction to SAP R/3 and mySAP ECC (ERP)
Introduction to SAP R/3 and mySAP ECC (ERP)Introduction to SAP R/3 and mySAP ECC (ERP)
Introduction to SAP R/3 and mySAP ECC (ERP)
 
SAP for Beginners
SAP for BeginnersSAP for Beginners
SAP for Beginners
 
SAP - ERP
SAP - ERPSAP - ERP
SAP - ERP
 
Introduction to SAP ERP
Introduction to SAP ERPIntroduction to SAP ERP
Introduction to SAP ERP
 
Overcoming the Top 7 Intercompany Accounting Challenges in SAP ERP Financials
Overcoming the Top 7 Intercompany Accounting Challenges in SAP ERP FinancialsOvercoming the Top 7 Intercompany Accounting Challenges in SAP ERP Financials
Overcoming the Top 7 Intercompany Accounting Challenges in SAP ERP Financials
 
Overview Of SAP's Strategy
Overview Of SAP's StrategyOverview Of SAP's Strategy
Overview Of SAP's Strategy
 
SAP ERP solution map
SAP ERP solution mapSAP ERP solution map
SAP ERP solution map
 
Latest Enhancements in SAP ERP HCM Self-Services: HR Renewal, SAP Fiori, and ...
Latest Enhancements in SAP ERP HCM Self-Services: HR Renewal, SAP Fiori, and ...Latest Enhancements in SAP ERP HCM Self-Services: HR Renewal, SAP Fiori, and ...
Latest Enhancements in SAP ERP HCM Self-Services: HR Renewal, SAP Fiori, and ...
 
Introduction to sap r3 (mm)
Introduction to sap r3 (mm)Introduction to sap r3 (mm)
Introduction to sap r3 (mm)
 
99 Facts on the Future of Business in the Digital Economy
99 Facts on the Future of Business in the Digital Economy99 Facts on the Future of Business in the Digital Economy
99 Facts on the Future of Business in the Digital Economy
 
Basics of SAP for noobs (dummies)
Basics of SAP for noobs (dummies)Basics of SAP for noobs (dummies)
Basics of SAP for noobs (dummies)
 
Sap Overview pdf
Sap Overview pdfSap Overview pdf
Sap Overview pdf
 
The Sales Order Process in SAP ERP
The Sales Order Process in SAP ERPThe Sales Order Process in SAP ERP
The Sales Order Process in SAP ERP
 
case study on ERP success(cadbury) and failure(hershey's)
case study on ERP success(cadbury) and failure(hershey's)case study on ERP success(cadbury) and failure(hershey's)
case study on ERP success(cadbury) and failure(hershey's)
 
Enterprise Resource Planning- BEST PPT
Enterprise Resource Planning- BEST PPTEnterprise Resource Planning- BEST PPT
Enterprise Resource Planning- BEST PPT
 
Erp Modules
Erp ModulesErp Modules
Erp Modules
 
Sap r3 icons
Sap r3 iconsSap r3 icons
Sap r3 icons
 
JNJ Internship
JNJ InternshipJNJ Internship
JNJ Internship
 
Andy chew at Siemens Nixdorf
Andy chew at Siemens NixdorfAndy chew at Siemens Nixdorf
Andy chew at Siemens Nixdorf
 
2011 02 28 Lee Gale V1
2011 02 28 Lee Gale V12011 02 28 Lee Gale V1
2011 02 28 Lee Gale V1
 

Similar to Erp sap r3 overview introduction

My SAP PPT BY ravindra nath sharma MBA SYNBIOSIS international university (S...
My SAP PPT BY ravindra nath sharma MBA SYNBIOSIS  international university (S...My SAP PPT BY ravindra nath sharma MBA SYNBIOSIS  international university (S...
My SAP PPT BY ravindra nath sharma MBA SYNBIOSIS international university (S...
ravindra sharma
 
Sap overview
Sap overviewSap overview
Sap overview
learnit training
 
Lecture1 Introduction to SAP and Finance ReviewFIN419 .docx
Lecture1 Introduction to SAP and Finance ReviewFIN419 .docxLecture1 Introduction to SAP and Finance ReviewFIN419 .docx
Lecture1 Introduction to SAP and Finance ReviewFIN419 .docx
smile790243
 
SAP Roadmap in Essar Offshore Subsea Ltd.
SAP Roadmap in Essar Offshore Subsea Ltd.SAP Roadmap in Essar Offshore Subsea Ltd.
SAP Roadmap in Essar Offshore Subsea Ltd.
Pankaj K Sinha
 
S A P Orientation
S A P  OrientationS A P  Orientation
S A P Orientation
slgvarma
 

Similar to Erp sap r3 overview introduction (20)

Session 6 & 7
Session 6 & 7Session 6 & 7
Session 6 & 7
 
Notes1
Notes1Notes1
Notes1
 
Introduction to SAP
Introduction to SAPIntroduction to SAP
Introduction to SAP
 
SAP intro
SAP introSAP intro
SAP intro
 
Sap overview
Sap overviewSap overview
Sap overview
 
My SAP PPT BY ravindra nath sharma MBA SYNBIOSIS international university (S...
My SAP PPT BY ravindra nath sharma MBA SYNBIOSIS  international university (S...My SAP PPT BY ravindra nath sharma MBA SYNBIOSIS  international university (S...
My SAP PPT BY ravindra nath sharma MBA SYNBIOSIS international university (S...
 
Sap overview
Sap overviewSap overview
Sap overview
 
SAP
SAPSAP
SAP
 
ERP-Orientation.ppt
ERP-Orientation.pptERP-Orientation.ppt
ERP-Orientation.ppt
 
Sapbasic
SapbasicSapbasic
Sapbasic
 
Sap overview posted by Parikshit Sanghavi
Sap overview posted by Parikshit SanghaviSap overview posted by Parikshit Sanghavi
Sap overview posted by Parikshit Sanghavi
 
Sap
SapSap
Sap
 
Introduction to sap
Introduction to sapIntroduction to sap
Introduction to sap
 
my SAP
my SAPmy SAP
my SAP
 
Lecture1 Introduction to SAP and Finance ReviewFIN419 .docx
Lecture1 Introduction to SAP and Finance ReviewFIN419 .docxLecture1 Introduction to SAP and Finance ReviewFIN419 .docx
Lecture1 Introduction to SAP and Finance ReviewFIN419 .docx
 
SAP Roadmap in Essar Offshore Subsea Ltd.
SAP Roadmap in Essar Offshore Subsea Ltd.SAP Roadmap in Essar Offshore Subsea Ltd.
SAP Roadmap in Essar Offshore Subsea Ltd.
 
S A P Orientation
S A P  OrientationS A P  Orientation
S A P Orientation
 
SAP SD CONFIGURATION GUIDE
SAP SD CONFIGURATION GUIDE SAP SD CONFIGURATION GUIDE
SAP SD CONFIGURATION GUIDE
 
Sap SD configuration-guide
Sap SD configuration-guideSap SD configuration-guide
Sap SD configuration-guide
 
Sap sd notes
Sap sd notesSap sd notes
Sap sd notes
 

Recently uploaded

+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
?#DUbAI#??##{{(☎️+971_581248768%)**%*]'#abortion pills for sale in dubai@
 

Recently uploaded (20)

GenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day PresentationGenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day Presentation
 
Strategies for Landing an Oracle DBA Job as a Fresher
Strategies for Landing an Oracle DBA Job as a FresherStrategies for Landing an Oracle DBA Job as a Fresher
Strategies for Landing an Oracle DBA Job as a Fresher
 
Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...
 
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
 
04-2024-HHUG-Sales-and-Marketing-Alignment.pptx
04-2024-HHUG-Sales-and-Marketing-Alignment.pptx04-2024-HHUG-Sales-and-Marketing-Alignment.pptx
04-2024-HHUG-Sales-and-Marketing-Alignment.pptx
 
Understanding Discord NSFW Servers A Guide for Responsible Users.pdf
Understanding Discord NSFW Servers A Guide for Responsible Users.pdfUnderstanding Discord NSFW Servers A Guide for Responsible Users.pdf
Understanding Discord NSFW Servers A Guide for Responsible Users.pdf
 
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemkeProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke
 
AWS Community Day CPH - Three problems of Terraform
AWS Community Day CPH - Three problems of TerraformAWS Community Day CPH - Three problems of Terraform
AWS Community Day CPH - Three problems of Terraform
 
A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)
 
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
 
🐬 The future of MySQL is Postgres 🐘
🐬  The future of MySQL is Postgres   🐘🐬  The future of MySQL is Postgres   🐘
🐬 The future of MySQL is Postgres 🐘
 
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, AdobeApidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
 
HTML Injection Attacks: Impact and Mitigation Strategies
HTML Injection Attacks: Impact and Mitigation StrategiesHTML Injection Attacks: Impact and Mitigation Strategies
HTML Injection Attacks: Impact and Mitigation Strategies
 
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
 
Partners Life - Insurer Innovation Award 2024
Partners Life - Insurer Innovation Award 2024Partners Life - Insurer Innovation Award 2024
Partners Life - Insurer Innovation Award 2024
 
Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...
Workshop - Best of Both Worlds_ Combine  KG and Vector search for  enhanced R...Workshop - Best of Both Worlds_ Combine  KG and Vector search for  enhanced R...
Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...
 
presentation ICT roal in 21st century education
presentation ICT roal in 21st century educationpresentation ICT roal in 21st century education
presentation ICT roal in 21st century education
 
Data Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonData Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt Robison
 
Advantages of Hiring UIUX Design Service Providers for Your Business
Advantages of Hiring UIUX Design Service Providers for Your BusinessAdvantages of Hiring UIUX Design Service Providers for Your Business
Advantages of Hiring UIUX Design Service Providers for Your Business
 
GenAI Risks & Security Meetup 01052024.pdf
GenAI Risks & Security Meetup 01052024.pdfGenAI Risks & Security Meetup 01052024.pdf
GenAI Risks & Security Meetup 01052024.pdf
 

Erp sap r3 overview introduction

  • 1. ERP SAP R/3 Overview Last modified by: Bunty Jain – SAP ABAP, Delhi, India, IT SAP Training [email_address]
  • 3.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19. A Function View of the Business Prod HR Sales Acct Sales Staff Prod Staff Acctg. Staff Assign Staff Order Entry Order Ship Order Receipt Order Parts Order Schedule Order Make Pay Staff Pay Parts Invoice Order Receipt Order
  • 20. A Process View of the Business Prod Customer Service Financial Reporting HR Sales Acct Product Development Order Processing
  • 21.
  • 22.
  • 23. The Technology of SAP R/3
  • 24.
  • 25. R/3 Architecture Hardware Systems Software R/3 Middleware BASIS R/3 Applications
  • 26.
  • 27. System Platforms Languages Dialog SAPGUI Databases Operating Systems Hardware UNIX BOXES IBM AS 400 INTEL DEC ALPHA UNIX: Most Variants Windows NT OS400 ADABAS, DB2 for AIX Informix DB2/400 ORACLE MS SQL Server Win 3.1, Win 95, Win NT, OSF Motif, Presentation Manager, MacIntosh Win ‘95 OS/2 ABAP/4, C, C++
  • 28.
  • 29. Database Server Application Servers HR Internet FI Presentation Servers
  • 30. Varieties of Client Server Name Presentation Application Database Centralized System 2 Tier System 3 Tier System NOTE: a truly distributed system may distribute the database; the processing of an application or processing of presentation calculations Mainframe with terminals Mainframe with intelligent terminals Mainframe or Mini High End Workstation PC or NC
  • 31. R/3 Middleware: Interfaces to Systems Software Database Operating System Presentation R/3 DB Inter- face OS Interface Pres Inter- face
  • 32. Structure of an Application Server
  • 34. Structure of a Work Process
  • 35.
  • 36.
  • 37. Client…… CROSS-CLIENT CUSTOMIZING REPOSITORY OBJECTS CLIENT SPECIFIC CROSS- CLIENT CLIENT 000 (DELIVERY SYSTEM) CLIENT 001 (DELIVERY SYSTEM) CLIENT nnn (CUSTOMER COPY)
  • 38. Client…… R/3 America R/3 Europe R/3 Japan America Client 010 Japan Client 030 Europe Client 020
  • 39. Client Copies Configuration Development Interface Testing Quality Assurance User Training
  • 40.
  • 41.
  • 42. End Last modified by: Bunty Jain – SAP ABAP, Delhi, India, IT SAP Training [email_address]

Editor's Notes

  1. SAP R/3 is a set of business application software modules designed for the client/server environment. The modules are integrated, and span most functions required by a major corporation, including manufacturing, finance, sales and distribution, and human resources. Each module addresses over 1000 business processes.
  2. The application layer of an R/3 System is made up of the application servers and the message server. Application programs in an R/3 System are run on application servers. The application servers communicate with the presentation components, the database, and also with each other, using the message server
  3. Each application server contains a dispatcher. The dispatcher is the link between the work processes and the users logged onto the application server. Its task is to receive requests for dialog steps from the SAPgui and direct them to a free work process. In the same way, it directs screen output resulting from the dialog step back to the appropriate user. The dispatcher receives the request to execute a dialog step from user 1 and directs it to work process 1, which happens to be free. The work process addresses the context of the application program (in shared memory) and executes the dialog step. It then becomes free again. The dispatcher receives the request to execute a dialog step from user 2 and directs it to work process 1, which is now free again. The work process executes the dialog step as in step 1. While work process 1 is still working, the dispatcher receives a further request from user 1 and directs it to work process 2, which is free. After work processes 1 and 2 have finished processing their dialog steps, the dispatcher receives another request from user 1 and directs it to work process 1, which is free again. While work process 1 is still working, the dispatcher receives a further request from user 2 and directs it to work process 2, which is free