21. Focused pages reduce duplication &
effort~ From a comprehensive user
guide per product
22. Focused pages reduce duplication &
effort~ From a comprehensive user
guide per product
~ To a single instance of each task,
reducing product-specific
instructions to installs, etc.
23. Focused pages reduce duplication &
effort~ From a comprehensive user
guide per product
~ To a single instance of each task,
reducing product-specific
instructions to installs, etc.
~ Even minor differences covered
by generalizing or labels
32. Google often gets users to the right area,
but~ there also needed to be relevant links between related pages
~ user may land on:
– Wrong product variant / version
– Detailed procedures (when they need to understand the system a bit
first)
~ user often simply needs to research more for a full picture
33.
34.
35. Logic for auto
related links
~ More relevant than
fully automated
related links
– Human-constructed
thesaurus
– Human input in
tagging
~ Far less creation &
maintenance effort
than manual links
38. Lessons learned
~ Such rich, granular tagging requires a good team, good training,
and a consistent body of content
– But it can be achieved by normal human authors
~ Always good to start simple, less coupled, lightly integrated
– But know that many content tools are weak at taxonomy/semantics,
and plan accordingly
~ Taxonomy and interaction design may well need revisited
– Example: expectations around product and module facets
44. Last lesson: there’s always more you
can do — once content’s appropriately
annotated
Version 6.0
Version 6.4
but content is tagged with
version, so there’s a base
for logic to point Google
to the “canonical” page
45. The result
Working with a taxonomy enables us to bridge silos between
cross-format, heterogeneous pieces of content.
It is the centerpiece of our top-down and bottom-up navigation.
Relations between concepts can be leveraged at any stage of the
documentation workflow: at authoring time, before publishing and
also to check online content.
~ François Violette, Information Architect, Talend